Mercedes-Benz of North Orlando

Worst service ever. Brought in my car 10/01/21 due to dashboard crashed due to water getting in. They diagnosed this and supposedly fixed last year. after 3 weeks without a call from Tom, I called for up dashboard crashed due to water getting in. They diagnosed this and supposedly fixed last year. after 3 weeks without a call from Tom, I called for update. He said nothing has been done yet because he was waiting for insurance information. Never called to follow up at all. Finally got insurance to call them. Another 2 weeks past and again to follow up, so I called. I was then informed they found another issue and waiting for insurance approval. Again never called to follow up. Called on a Thursday and Tom said he got the approval from insurance. Will order the part and will work on getting the car done by Saturday the latest Monday. Monday came and again no call. Called a lot and either the phone just kept ringing or voicemail. No return calls at all. Finally got in touch with him after I have to ask for a manager. "I didn't call because I said I would call if the car is done" That's his excuse. I guess customer service is not important in this dealership. Courtesy calls would have been appropriate. It's 11/22/21 and I still don't have my car. More

Rick is fantastic! I have been servicing my vehicles here since 2008. I was making a 2 hour round trip to service my vehicles here because they are worth it. Now I am only 5 minutes away 🙂. Tha here since 2008. I was making a 2 hour round trip to service my vehicles here because they are worth it. Now I am only 5 minutes away 🙂. Thank you for the excellent service! Click More

Excellent customer service with Brittney!! Will definitely return with any future repairs needed! Very thankful for the loaner car as well! definitely return with any future repairs needed! Very thankful for the loaner car as well! More

1989 Mercedes 560SL at the dealership for 97 days and no communications from anyone. I sent two emails and called twice asking for updates and the status of my car. I received No reply from the dealership. communications from anyone. I sent two emails and called twice asking for updates and the status of my car. I received No reply from the dealership. The closest that I got to an apology - On 10/07/21, I received an email: “Thank you for your patience. I know your vehicle has been here for a while now but we are done with it and is ready for pickup. “ More

Excellent customer service, the service advisor was very helpful in explaining what was going to be serviced and had a loaner car ready helpful in explaining what was going to be serviced and had a loaner car ready More

I have in touch with Jennifer from your service department. Waiting for a response before I judge your service department. Waiting for a response before I judge your service More

Great Dealership, first class service by Tom Welch and amazing help from the, I would definitely recommend them to everyone. Thank you Guys. amazing help from the, I would definitely recommend them to everyone. Thank you Guys. More

First class. The showroom was immaculate and very quiet. There were no pesky sales staff to bother you. There were no pesky sales staff to bother you. More

They were wonderful and very helpful. I only wished I would have been inform prior to my arrival that the review of the recall was gonna take so long. would have been inform prior to my arrival that the review of the recall was gonna take so long. More

I have several benzes and use this dealership for years since in was opened last decade. Bought vehicles here, service and purchase parts also here. Great location, good people, good mechanics, and good since in was opened last decade. Bought vehicles here, service and purchase parts also here. Great location, good people, good mechanics, and good equipment. Mr. B More