Mercedes-Benz of North Orlando

I was surprised that a 9:30 appointment caused a wait time of 4 hours to determine the location of cabin noise. The explanation of the problem made no sense to me. (I'm a former ASE certified technician time of 4 hours to determine the location of cabin noise. The explanation of the problem made no sense to me. (I'm a former ASE certified technician and shop owner). The problem as written on the work order is not the problem that I described to the service writer. I have been given an appointment to come back and take a loaner car for maybe "several days". To continue to locate and repair the problem. Right now I think I got better service from the dealer in Maitland. More

the dealership has a great service, they are on time and very friendly customer service very friendly customer service More

Great customer service! Communication is straightforward. No hidden charges. Everything is explained in detail. Reasonable wait time. No hidden charges. Everything is explained in detail. Reasonable wait time. More

honest fair pricing service done on time sales agent jordon conners knowledgeable and professional.spent time going over new car jordon conners knowledgeable and professional.spent time going over new car More

Each visit I’ve received exemplary service. That’s why they are our dealer of choice. The detailer in particular does an awesome job! they are our dealer of choice. The detailer in particular does an awesome job! More

They do a great job. Great customer service. Car washed after servicing. Thorough inspection done. after servicing. Thorough inspection done. More

Good people friendly and professionals very good customer service overall 100% satisfied customer best sprinter van my dream van service overall 100% satisfied customer best sprinter van my dream van More

Talk about an unprofessional experience from day one. I was an employee of Autonation too and this is how they treat you. In late October 2021 I brought my 2004 S55 AMG in to have substantial work done to was an employee of Autonation too and this is how they treat you. In late October 2021 I brought my 2004 S55 AMG in to have substantial work done to the motor about 22 hours worth of labor. I pick my car up and bring it back a week later because the alignment was bad afterwards and good when I brought it in. The second go round Jennifer one of the useless advisors there tells me I have to pay for another alignment because something was off with the height sensors for the front end. Paid another 400$ to have it redone and yet again still bad. I drive my vehicle back to the auto shop I work at, put it on a lift and went to inspect the work. While checking the bolts on the subframe of the vehicle I saw that the bolt holding the MOTOR MOUNT was stripped and just spinning. This also points to the alignment not being correct because I have a shifted cradle and play on the motor, it could even cause catastrophic engine damage Obviously I leave the car because at this point it's not safe to drive. Upon contacting Brian Pak the service director he basically told me to kick rocks and that there's no way it was like that and at first suggested for me to DRIVE the car back in unsafe condition so they could determine if it was their fault or not. I use this vehicle to transport my family so ahh dont worry it will probably be okay right?!?! Even through further communication he admitted it should be towed but diddnt offer to pay for the tow or even offer me transportation via a courtesy car or rental, and if they "determined" the issue was my fault even though they were the last ones to touch my car that I would be charged for it! The fact my car was delivered in an unsafe manner and the company not even willing to admit or cover my basic needs I will never recommend anyone in the world who cares about their safety to come here. Today as of 12/2/2021 my car sits in my work bay unable to get me to and from my job, just waiting for someone to do the right thing. More