Mercedes-Benz of North Orlando
Sanford, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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After I went to see the car what I was interested at it appears to be all flooded inside for what dealer said we will take care of it. And called me two days later inviting yo purchase. I wasn't in the ru appears to be all flooded inside for what dealer said we will take care of it. And called me two days later inviting yo purchase. I wasn't in the rush and about 10 days later i decided to get it. Called the dealer and confirmed it all fixed and good to go. Next day I went to buy it, but!!!it's all wet again with some mold inside. They said they didn't dry it properly so come back tomorrow, will fix it. Almost two weeks under Florida sun it should be dry by itself...but no! I pointed to them that it's probably panoramic roof drain need to be clean. So it's not about drying it it's about fixing the problem....and respond was again it left open under the rain two weeks ago, there are no leaks..they didn'tdry it properly.They checked everything and dried it again. Two days later I went to buy it. The process was about 4 hours. During this time you just sitting and waiting....nobody even offered water/coffee/tea. So the purchase experience was very poor, but it's just begging. During the .5 test drive you can't really check the vehicle. On the long ride to home I stated to notice some problems. Some engine kicks on low rpm on the highway. Torsen is loocking differential on very sharp turns(oil need to be changed) Water pump and thermostat are leaking very badly and 2 days later your coolant tank is empty. Oil pressure regulation valve isn't working correctly what causes oil consumption, additional water pump multifunction, oil separator multifunction, TouchPad has dead line about an inch wide , so can't be really used. And coolest things-when you start it you see warning messages-you vehicle past inspection some amount of days....So basically they sell you a car what needs to be serviced, bunch of work to be done. And you go and get it done by yourself. And its all from Mersedes officials dealer what is part of Autonation, after 120 points inspection, certified preowned, no worry purchase and blablabla. On 30k+ vehicle. But they give you a 90 days warranty. Do you really trust them to do the service of your vehicle??? Since I was a mechanic in the past I don't really afraid of some minor problems... but after calculating the amount of parts $ ant time what I need to fix all of this I decided it's not fair that after spending 35k$ on the vehicle from should be reputable dealer I will do by myself. So I went to the Audi of Orlando since it's all part of Autonation. Explain what are the problems and showed them the list of bad parts, what I wanted to be replaced because they are in the list of covered parts, just the one what in the warranty, rest I will take care of. By the phone its actually hard to make an appointment so I just went to drop it of and and they told me it should be done in about two day. They need to do diagnostics and if it's warranty case I will not pay 250$ for that. So to see that all front of the engine is covered in coolant and its dripping and to read error codes you don't need much time. It took 24 hours to to make it happened and case was created and send to the office, after another 24 hours I got a response that inspector need to come and see it and hopefully it will be there maybe today...(so already3 days and non of work have been done)....for me just interesting to see what??how water pump is leaking? Autonation don't trust officials dealers mechanics? Probably I wouldn't really trust too, because on the video of the inspection mechanic says there is some blue and green leaks , MAYBE, washer fluid was added yo the system.Maybe!!! If you are a mechanic you should know color doesn't mean anything, it's just colorant(what even Audi website says about coolants) washer fluid also can be green, blue , red.....so why seing blue leaks you would assume that there is washer fluid added?why not blueberry juice or mouthwash? Not saying about problems to get around without car..and who knows for how long. Tba.. UPDATES now they want 3250 for part replacment what is not covered More
Ask for Jordan. Best car experience in my entire life! Talk to him; Personable, knowledgeable and listens too! I love my 2022 EQS 450+! I am telling everyone to buy Best car experience in my entire life! Talk to him; Personable, knowledgeable and listens too! I love my 2022 EQS 450+! I am telling everyone to buy next car from Jordan. More
The North Orlando Mercedes dealership preformed the Recalls on my 2019 sprinter van in a flawless fashion. I was treated as an important customer from start to finish. Tom my service advisor is a true Recalls on my 2019 sprinter van in a flawless fashion. I was treated as an important customer from start to finish. Tom my service advisor is a true professional. I recommend this dealership to anyone who needs Mercedes service. More
Nice store, pleasent and welcoming waiting room. John R walked me through the entire procces. He is very professional and friendly. I'm extremely satisfied and happy with my new car! John R walked me through the entire procces. He is very professional and friendly. I'm extremely satisfied and happy with my new car! More
Everything was explained to me. Reviewed what was done when picked up my car. She told me she had to order a part and would let me know when it comes in to set up another appointmen Reviewed what was done when picked up my car. She told me she had to order a part and would let me know when it comes in to set up another appointment to have it done. Crystal was very pleasant, knowledgeable and I felt she treated me with respect. Very pleased with the communication and explanation of service. More
I have no complaint about the service at the service dept. However, for a charge of over $500 for a 70k mile check up and oil change is ridiculous! In the past, the dealership has always been been with dept. However, for a charge of over $500 for a 70k mile check up and oil change is ridiculous! In the past, the dealership has always been been within a reasonable price deferential, which we were willing to pay. As a dealership, an oil change gives the service dept. the opportunity to discover other areas that need repair, maintenance, etc. Your new pricing strategy will force customers, like us, to get their oil changed elsewhere and probably allow that service provider the opportunity to do additional maintenance instead of your dealership. There is no justification for over a $500 oil change! More