Mercedes-Benz of North Olmsted

Great Experience I enjoyed purchasing my new car. The service and care at your dealership was wonderful. The sales person Bill Keller was very accomodating at all ti I enjoyed purchasing my new car. The service and care at your dealership was wonderful. The sales person Bill Keller was very accomodating at all times. I'll be back for more lessons. The car is smarter than me.Many thanks again. Barbara Moskerc More

Mercedes experience Everyone at the dealership was extremely helpful and courteous. Especially Mike Tankersley, I would recommend him to anyone looking to buy a car. He Everyone at the dealership was extremely helpful and courteous. Especially Mike Tankersley, I would recommend him to anyone looking to buy a car. He came across as a most sincere, caring person, looking out for the consumer. More

Excellent Customer Service The minute we walked into the dealership the service Erick Willis provided was excellent. He is very knowledgeable, answered all of our questions and The minute we walked into the dealership the service Erick Willis provided was excellent. He is very knowledgeable, answered all of our questions and took his time to explain. He went above and beyond! We are very happy with our purchase. Big thank you to Erick and Jesse Lee for the excellent customer service. More

I just left this dealership a little while ago. My sales rep was extremely patient with me. He alllowed me time to decide what I really wanted without being pushy. He was enjoyable to work with, an My sales rep was extremely patient with me. He alllowed me time to decide what I really wanted without being pushy. He was enjoyable to work with, and I would definitely recommend him. All of the staff took the necessary time to go over everything with me at my pace and I never felt rushed. More

Fantastic Experience I leased a new Mercedes yesterday, and I had a wonderful experience with everyone I encountered. Michael did a wonderful job facilitating the leasing I leased a new Mercedes yesterday, and I had a wonderful experience with everyone I encountered. Michael did a wonderful job facilitating the leasing process quickly and efficiently, and answering all of my Mercedes-naiive questions. Samuel did an outstanding job at explaining all that Mercedes has to offer and made the signing process a breeze. Katherine did a wonderful and thorough job at explaining all of the SUV's features, and helped me set all of the individual settings to my liking. Michael, Samuel, and Katherine were all accommodating, knowledgable, personable, and provided great customer service. The dealership itself was beautiful and pristine--as was the wonderful SUV I took home. I would not hesitate to recommend this dealership to friends and family. More

Service The tire replacement on my car was quick and easy, wonderful salesmen and management. I can always count on the people of this dealership to get the j The tire replacement on my car was quick and easy, wonderful salesmen and management. I can always count on the people of this dealership to get the job done. More

Excellent experience would highly recommend I was here today to pick up my new Mercedes . My sales person Brian did an outstanding job of locating my desired car which was a little difficult in I was here today to pick up my new Mercedes . My sales person Brian did an outstanding job of locating my desired car which was a little difficult in my area, He was professional,personable and provided outstanding service.My delivery specialist Michael was though and patient in the walk -thru of car operation and features. I don't want to miss Katherine who assisted with programming my garage door opener. I would highly recommend this dealership to friends and family. More

Service while I'm at work I was online looking at jeeps, saw one at Mercedes-Benz of North Olmsted. Went the next day on 4th of July and looked at the jeep, very clean. Next da I was online looking at jeeps, saw one at Mercedes-Benz of North Olmsted. Went the next day on 4th of July and looked at the jeep, very clean. Next day I called and talked to Sam Marawan. We talked for a few minute on the phone and couple text messages, while I was at work. Sam got me financed. After work I went to Mercedes-Benz with my checking account statements,. Walked in and thought WOW very nice place. Sam was with other clients. As I was waiting Shawn Blum, asked if he could help while Sam was busy. I told Shawn I needed to hand my papers to Finance department. Shawn toke my paper and asked if there was any thing else, if I needed any think to drink. So I told him I want to test drive the jeep before I continue. Jeep drove good and it was very clean inside and out. I wanted it. Thanks Shawn Blum for your class a service. Sam and I went to finance person, Jessie Lee. and went over every think, signed all the paper work. Thanks Jessie for making it deal so fast and easy. I like to give a BIG THANKS to all 3 Gentlemen For the A ONE SERVES I highly recommend going to buy a More

Glad to be back! Bill Keller handled all my requests promptly & efficiently from my first email inquiry to locating the exact vehicle I wanted & completing the entire Bill Keller handled all my requests promptly & efficiently from my first email inquiry to locating the exact vehicle I wanted & completing the entire deal. So glad to be back with the Mercedes-Benz family! More

Complete package of excellence When my wife and I went looking at cars this past weekend, we did not plan on buying a car. My wife wanted to test drive Mercedes and BMW. We got ther When my wife and I went looking at cars this past weekend, we did not plan on buying a car. My wife wanted to test drive Mercedes and BMW. We got there right as they were opening up and heard everyone cheering behind the offices and asked the receptionist what was going on. She explained it was a little competition that the teams do every so often and this time it was best team that built to protect an egg being dropped off the building. Why am I mentioning this? Because it shows that all the reviews you read about this dealership are true. They are kind, amazing, and friendly. Our salesmen was William (Bill) Keller. We explained what my wife was looking for prior to arriving and he already had the models ready to look at. Never once during our test drive, him explaining features and safety, did William talk about pricing. We know what the car costs and we know what we can and cant afford. But having a sales person that lets us fall in love with the car and not discuss pricing is hard to come by IMO. Whenever my wife and I wanted to talk in private, there was never any issues and he waited for us to come to him after. Just another thing salesmen don't do very often. My wife fell in love with the GLC AMG43 and said she didn't want to look at anything else. Once we let William know, there was no back and forth with his managers, it was, this is the best price (he explained why and how sure they are and about their awards). I had done some research prior and they were maybe off by a little on what I thought was better (500-1000$). But I was never able to verify those cheaper prices. We ended up buying the car that day. While there was a software issue with the car and we didn't get to drive it off the lot that day, William made sure we were always happy and got us taken care of. When I buy a car, I am not just shopping for the best price, I am looking for an amazing salesmen. Why? Because when the car has issues or we have questions, I know that person will always be available to answer our questions. And even after the ink dried, William has answered all questions. My wife is already planning for a Coupe AMG, and when we are ready for it, there is no question where we will be going and who we will be asking for. Thank you again William. More