Mercedes-Benz of North Olmsted

CPO Mercedes Dee and the finance team were outstanding talented people. The car i purchased is perfect. I have tried BMW the last 4 years and the quality is not as Dee and the finance team were outstanding talented people. The car i purchased is perfect. I have tried BMW the last 4 years and the quality is not as good as Mercedes. Hopefully the service dept. will have the same level of customer service. More

Awesome Service! Service here was really AWESOME! Everyone that I encountered was VERY Attentive and Professional... My salesman was Extremely Knowledgeable, Erick Wil Service here was really AWESOME! Everyone that I encountered was VERY Attentive and Professional... My salesman was Extremely Knowledgeable, Erick Willis ROCKS! He even took time to show me a new application on my phone... Waze; this app was amazing, informational and helpful in getting me back home on the quickest route etc! 👍 More

GLA 250 Thanks to everyone for your help! I love this dealership, everyone is helpful and friendly! This is my second car through this dealership and I'm sure Thanks to everyone for your help! I love this dealership, everyone is helpful and friendly! This is my second car through this dealership and I'm sure it will be that way for all my future cars! More

Finding the perfect GLK This was my first experience shopping for a car via the internet. After several weeks of searching east of the Mississippi we found a possible candida This was my first experience shopping for a car via the internet. After several weeks of searching east of the Mississippi we found a possible candidate within a two drive from home. A quick phone call in the evening put us in touch with Shawn. After discussing several concerns that we had with the configuration he told us that he would take a video and e:mail it to us. Within an hour we had a wonderful video and all the build info for the GLK. All of the features and some bonus items. Made arrangements to test drive the car two days later. Arrived @9:30 and Shawn was waiting with the car out front and ready to go. After a good drive we went back and rapped up the negotiations. Shawn even went out of his way to have the car delivered the next day so that we didn't have to make a return trip! Jesse smoothly maneuvered thru the paperwork and we were on our way home. Shawn has followed up several times to make sure everything is running good and he has always been available for any questions. More

AAA+ Experience The service that Shawn provided was top notch. I will be recommending all my friends to him. Weather you are leasing or buying, he will take care The service that Shawn provided was top notch. I will be recommending all my friends to him. Weather you are leasing or buying, he will take care of you!! My future cars will all be from him! More

Speechless I walked in for a test drive and left with a Benz. The salesman Shawn and finance guy Jeff were top notch. Zero pressure in a relaxed atmosphere I walked in for a test drive and left with a Benz. The salesman Shawn and finance guy Jeff were top notch. Zero pressure in a relaxed atmosphere More

Casual Luxury for ALL I have never had such a great experience at a dealership. We came in at the last minute, toddlers yelling, nerves frazzled, and I honestly expected to I have never had such a great experience at a dealership. We came in at the last minute, toddlers yelling, nerves frazzled, and I honestly expected to get snubbed. NOT AT ALL. We got excellent communication, no-nonsense negotiations, and we didn't even buy a Mercedes (we bought a Jeep Grand Cherokee Overland). Even the finance paperwork was painless. Also, as a female, I was treated like I actually have a brain. Shawn wasn't constantly deferring to my husband or "mansplaining". Just completely blown away by the whole experience. More

New GLC 300 Barry searched for a car that was the best fit for me and provided outstanding customer service. Really enjoy driving my new SUV after having Mercedes Barry searched for a car that was the best fit for me and provided outstanding customer service. Really enjoy driving my new SUV after having Mercedes sedans in the past. More

First impression is lasting impression This is my very first Mercedes Benz and I am so pleased with it. Upon our arrival to the dealership, we were allowed time to browse the parking lot b This is my very first Mercedes Benz and I am so pleased with it. Upon our arrival to the dealership, we were allowed time to browse the parking lot before a sales person approached. Perfect timing! Brian McGrath was not only professional, and engaging, but demonstrated patience with us as we had so many questions about the dealership, the car and the service. He welcomed all our questions and was quick with answers. I appreciated the time he spent with my husband and I. The dealership itself was sparking and welcoming. I never felt overwhelmed. It was a successful day for me as Brian was able to find the car of my dreams. This will be the first of my many Mercedes from Mercedes Benz of North Olmsted. More

Purchased a 2017 e class 300 This was such a great experience for my husband and I. We never had any pressure from this dealership. We had the best salesperson Salvatore Zarba ! This was such a great experience for my husband and I. We never had any pressure from this dealership. We had the best salesperson Salvatore Zarba ! Very knowledgeable and very respectful salesperson. He went above and beyond for us. I would recommend Salvatore and Mercedes-Benz of North Olmsted to any of my friends and relatives! More