Mercedes-Benz of North Olmsted

Repeat Customer! This is a second purchase I made with Bernie Moreno Mercedes Benz. First Class Customer Service in the Sales Division and Outstanding Service Departm This is a second purchase I made with Bernie Moreno Mercedes Benz. First Class Customer Service in the Sales Division and Outstanding Service Department! Brian McGrath was always available for me during the purchase process, answered all my questions immediately so I never had to fret. Thanks, Brian! The delivery presentation of my new vehicles was amazing. Made me feel so very special! Mercedes-Benz of North Olmsted Service Department makes the A & B services so convenient with the Valet Service. I don't even have to leave my home. Thanks Mercedes Benz of North Olmsted! I'll be back in another 4 years, but for now I'm loving my new Shiny Red GLE 350! Vrooom Vrooom!!! More

Excellent customer service! Shawn was an outstanding salesman and went above and beyond to ensure the “car buying” experience was smooth and effortless. Shawn was also very knowl Shawn was an outstanding salesman and went above and beyond to ensure the “car buying” experience was smooth and effortless. Shawn was also very knowledgeable and listened to our needs for a vehicle to place us in the right Mercedes for our family! More

Awesome 4 this to be my first experience getting a Mercedes I have to say the experience was amazing and I would recommend this dealership too. My cousin reco 4 this to be my first experience getting a Mercedes I have to say the experience was amazing and I would recommend this dealership too. My cousin recommend Eric Willis to me.. good call!! More

Great buying experience from out of state Erick (sales)and Andrew (finance) were the best wire to wire they saw everything through...most competitive price, rational negotiation, no games. Fro Erick (sales)and Andrew (finance) were the best wire to wire they saw everything through...most competitive price, rational negotiation, no games. From find to delivery 5 stars... Even getting from the main phone number to these guys was easy... The main phone is answered within 2 rings...great service is a given here More

Personal First Class Service is alive and well here! From my first email exchange with Helder Rosa to my first visit to the dealership. I was met at the front door by my personally chosen salesman Barry From my first email exchange with Helder Rosa to my first visit to the dealership. I was met at the front door by my personally chosen salesman Barry Sisler! Barry immediately made me feel like I wasn’t in a car dealership. The dealership was welcoming and everyone had a smile on their face. Believe me, I noticed that it wasn’t like every other car buying experience I had over the past 30 years! My experience with Barry Sisler and Helder Rosa was different ... I was treated with professionalism and First Class Service. I realized within minutes that I wouldn’t buy/ lease a car from any other salesman or dealership! What a refreshing experience I had ... start to finish! I received funny text messages from Barry with pics of my new car arriving on the lot! To the fresh cups of perfect espresso while signing to the personal delivery of my car hidden under the black drape with the big Mercedes bow! Nothing was forgotten! Every detail from beginning to end was First Class. Allison Johns you are an awesome driver moving those beautiful vehicles in the showroom. Your personal help with making my delivery special was perfect and first class! Barry Sisler was the perfect salesman for me and Mercedes-Benz of North Olmsted was the best dealership for me! First Class Service is alive and well in Bernie Moreno Companies! Thank you Helder Rosa, Bernie Sisler, Allison Johns, Sam Pickering and Bernie Moreno! Well done! Elizabeth Thorne More

GL 450 Shaun was awesome and very helpful during our purchase time period. From our first visit untill we get our number plates after purchase. He did very g Shaun was awesome and very helpful during our purchase time period. From our first visit untill we get our number plates after purchase. He did very good follow up Most of time u won't receive phone call when sale is over but I saw extra effort here Definitely go back for my next vehicle More

Wonderful Experience Shawn Blum did an excellent job with our purchase. He provided comprehensive information about the car. All of my calls to Shawn were returned withi Shawn Blum did an excellent job with our purchase. He provided comprehensive information about the car. All of my calls to Shawn were returned within the hour. All of my requests were addressed to my satisfaction within the same day, I live 30 miles north of Pittsburgh and given Shawn’s service I bought my 2016 Mercedes GLC300 sight unseen as they accepted my trade in. When I arrived all paper work was prepared and awaiting my signature. The car was exactly as presented and Shawn demonstrated all of the functionality prior to our leaving. Both my wife and I highly recommend both the dealership and salesman Shawn Blum for your next vehicle purchase. More

The Process The people of North Olmsted Mercedes made the process so easy. They were so professional and made me and my family feel very very special. The people of North Olmsted Mercedes made the process so easy. They were so professional and made me and my family feel very very special. More

True Mercedes Experience We loved every minute in MB North Olmstead. I will credit largely that experience to Mr. Barry Sisler. Talking to Barry makes you feel like you are no We loved every minute in MB North Olmstead. I will credit largely that experience to Mr. Barry Sisler. Talking to Barry makes you feel like you are not actually planning to buy a vehicle but planning for the best party of your life and Barry is that resourceful star-dude from your college who will make that all happen. Barry knows his cars, is very friendly and truly cares about the customer experience. From concierge to delivery, everything was just perfect. There was only a small glitch that the buy-out price was different on the final sheet from the quote, owing to some goof up on Finance/Management part but they were very quick to resolve that. Manager Helder Rosa and Ryan were very cordial and helpful too. We visited this dealership after we were let down by another Mercedes Dealership. But these guys put our faith back in Mercedes and great customer experience. Although MB North Olmstead is little farther from our home, but we will only go back to these people every-time. Highly recommended! More

Excellent Service from Start to End ! I appreciate all the help and attention to details that Barry Sisler gave us during our recent car lease through MB of North Olmstead. Truly exceptio I appreciate all the help and attention to details that Barry Sisler gave us during our recent car lease through MB of North Olmstead. Truly exceptional. Thank you. More