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Mercedes-Benz of North Olmsted
North Olmsted, OH
1,074 Reviews
Our award winning sales and service has made MB of North Olmsted the premier Mercedes dealer in Ohio and the Central region. Come experience the difference for yourself. View inventory on our website.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,074 reviews
May 27, 2012
I had a classic Mercedes serviced here and because of their complete lack of knowledge and/or appreciation for the classic MBZ I spent far more money than I should have and came away with a mediocre resu their complete lack of knowledge and/or appreciation for the classic MBZ I spent far more money than I should have and came away with a mediocre result. I also leased two MBZ from this dealership in 2008 and that experience was fine. The sales rep left the dealership and I found myself being contacted by Harry Baker and Scott Ragland as these leases came near an end. Can you imagine making an appointment to see a Salesman? Well that's what it took and when I arrived the first time I stood waiting for Mr. Baker for 45 minutes while he chatted with others. I left, since he had set an appointment, I was timely, and was not served. Next, Mr. Ragland called me and I explained what had happened. He set an appointment for a Saturday and I showed up to meet him at the appointed time. Result? He had taken the day off. Well, the Leases came to an end. I bought one of the cars outright and that transaction was handled direct with Mercedes Financial. The other, an ML350 was turned in at lease end. That experience was like the previous two. Although I had an appointment no one was available although there were plenty of people hanging around Bernie's door xxxxxxx up. Finally I got irritated and made some noise. They found the young fellow whom I had the appointment with. He had been at lunch in another building and expressed his irritation at being bothered. I took note of his youth and the enormous Breitling watch on his wrist and all that conveys. I decided then and there that we were done with Bernie Moreno and his crew of sycophants. I moved on and have since purchased or leased 6 other vehicles. Beware any organization that thinks they are the star of the show instead of the customer. More
by LUVMYPRIUSC
Employees Worked With
Harry Baker, Scott Ragland, SERVICE
November 10, 2010
I got a 2011 ML450 Hybrid. The dealership went out of their way to get this vehicle for me from out of state. They were in short supply at the time. The process was fantastic from beginning to end and their way to get this vehicle for me from out of state. They were in short supply at the time. The process was fantastic from beginning to end and the service since has been great. Even though I live closer to two other Mercedes dealers, I would not go anywhere else. More
by ML450Lover
Employees Worked With
Matt Yousseff, Jim Levine
August 23, 2007
Our family has bought 2 vehicles from Mercedes-Benz of North Olmsted and we've had complete satisfaction from them. All of the sales associates, especially Gabe and Nick are very courteous and knowledgea North Olmsted and we've had complete satisfaction from them. All of the sales associates, especially Gabe and Nick are very courteous and knowledgeable. We got great deals on both vehicles we bought; a 2005 E500 and a 2007 ML350. The service at this dealership is also excellent. Everything is done promptly, professionally, and with care. I would and have recommended this dealership for years. Especially if you're a returning customer, you're part of the family at MBNO. More
by themantm
Employees Worked With
Gabe Despres, Nick Agostinelli, Darin Oconnell
October 14, 2005
All I kept hearing was that they are from Boston, they don't know how it works in my city/state, service was mediocre at best. I'm just hoping that I dont' regret buying my first Mercedes Benz from this don't know how it works in my city/state, service was mediocre at best. I'm just hoping that I dont' regret buying my first Mercedes Benz from this dealership. I have service scheduled again soon so we'll see how that goes. I'm giving them one more chance! More
by ceasarboy
Employees Worked With
Service Manager, Finance Manager, Used Car Manager
