Mercedes-Benz of North Haven

Great sales person, great service Great experience working with Peter Pierce when I purchased my Mercedes. I recommended him to my friends who bought a Mercedes and were very happy wit Great experience working with Peter Pierce when I purchased my Mercedes. I recommended him to my friends who bought a Mercedes and were very happy with him. I have visited the dealership several times for servicing and their prepaid services deal is the best thing I have ever done and it saved me a lot of money. Michael Jordan was the one who told me about this deal. He's also the customer service rep that I go to. This is one of the best dealerships I have ever dealt with. I thank them for everything they've done for me. More

Purchased GLK-350 Every person I encountered when purchasing the car was extremely friendly. Employees went out of their way just to introduce themselves and say hello. Every person I encountered when purchasing the car was extremely friendly. Employees went out of their way just to introduce themselves and say hello. Anthony Canada was incredibly knowledgeable, respectful, and never pressured me to buy the car. He made me feel extremely welcome as if I was part of the Mercedes family. I strongly recommend working with him if you are interested in a Benz. Frank from financial is also very nice and knowledgable and paperwork took no longer than a half hour. More

Excellent We have purchased 5 vehicles from this dealer over the years. They have been consistent with their sales and service.. Excellent dealer. Their facilit We have purchased 5 vehicles from this dealer over the years. They have been consistent with their sales and service.. Excellent dealer. Their facility is allways clean & spotless. More

Mercedes Purchase Another great experience working with Matt Dellavecchia when we purchased our Mercedes. Matt goes above and beyond to make sure you are well taken ca Another great experience working with Matt Dellavecchia when we purchased our Mercedes. Matt goes above and beyond to make sure you are well taken care of and completely satisfied with your purchase. More

Service Department Lacking The first time I had my car serviced without issues. The second time I went to the service department they were unorganized. I had to wait over 1/2 ho The first time I had my car serviced without issues. The second time I went to the service department they were unorganized. I had to wait over 1/2 hour for a loaner car. The third time I had a scheduled appointment with a loaner car. When I arrived I was told that they did not have a loaner avaialable but would offer a shuttle. My place of employment is 25 miles from the dealer, therefore, that was a problem. When you call to schedule an appointment for service they do not call back. The voice message states that they will call back in 48 hours. What kind of service is this from Mercedes Benz? My expectations are much more for the price of the cars! This is not the first Mercedes dealership that I have encountered problems with their service departments. My next car will be a different brand. More

Another Great Service Experience Used MB of NH previously for the first time to address a service issue. It was such a good experience that we went back for the scheduled service. Ser Used MB of NH previously for the first time to address a service issue. It was such a good experience that we went back for the scheduled service. Service staff were friendly and courteous, wait time expectations were set and accurate, service completed and our car returned washed and vacuumed. We'll be back! More

Purchase CPO E350 4Matic Fantastic experience and a great deal. Salesman Don Shepard is beyond compare. The price of the CPO E350 and the money I received for my trade was unt Fantastic experience and a great deal. Salesman Don Shepard is beyond compare. The price of the CPO E350 and the money I received for my trade was untouchable. I am so satisfied, I will certainly be back for my next car. More

Customer Service Screw Up Made (and confirmed) an appointment to inspect/test drive a specific CPO Mercedes Benz. Drove/sat in traffic for 2 hours only to find out they had sol Made (and confirmed) an appointment to inspect/test drive a specific CPO Mercedes Benz. Drove/sat in traffic for 2 hours only to find out they had sold it. I had reconfirmed the appointment earlier in the day. Sales staff blamed each other for not calling to tell me the car had been sold. Honestly not surprised the car sold because it was fairly priced. More

Great service Excellent service. Punctual, Service Superior. Very Satisfied! From appointment scheduling to return of vehicle everything was handled professionally Excellent service. Punctual, Service Superior. Very Satisfied! From appointment scheduling to return of vehicle everything was handled professionally and to my satisfaction. I highly recommend Mercedes Benz New of North Haven More

Excellent experience. Excellent service- very professional. Michael Jordan set me up with a prepaid service plan that was very economical & saved about 50% of my projected Excellent service- very professional. Michael Jordan set me up with a prepaid service plan that was very economical & saved about 50% of my projected maintenance costs over the next year. More