Mercedes-Benz of North Haven

Pleasant, timely, and through. As stated above I was given a through explanation as to the work to be preformed and upon completions a summary of work completed. All employees are f As stated above I was given a through explanation as to the work to be preformed and upon completions a summary of work completed. All employees are friendly and attentive. I also love how clean it is😀 More

Excellent Service Excellent experience as usual as I service all 10 of my cars there. The technician who services all of my cars, Kevin Johnson, is highly professional Excellent experience as usual as I service all 10 of my cars there. The technician who services all of my cars, Kevin Johnson, is highly professional and knowledgeable and because of him I am very comfortable in bringing my cars for service to Mercedes-Benz of North Haven. More

Wonderful Experience We love our new Mercedes. From initial contact to the moment we took delivery, every interaction with the dealership was positive, friendly, and prof We love our new Mercedes. From initial contact to the moment we took delivery, every interaction with the dealership was positive, friendly, and professional. They truly make you feel like part of the family and we will definitely be buying our next vehicle from MB North Haven. More

Many thanks! Many thanks to my extended family at MB North Haven...you guys rock! Always a pleasure working with all of you and will see you soon! Many thanks to my extended family at MB North Haven...you guys rock! Always a pleasure working with all of you and will see you soon! More

Read my Review before you do business with these people. August 22, 2016 To Whom It May Concern: On October 21, 2013 I purchased a Certified used E-350 4 Matic sedan WDDHF8HB1AA219797 from Mercedes – B August 22, 2016 To Whom It May Concern: On October 21, 2013 I purchased a Certified used E-350 4 Matic sedan WDDHF8HB1AA219797 from Mercedes – Benz of North Haven, CT for $33,900 the with 38,343 miles. I drove the vehicle 49,646 miles over the next 33 Months changing the motor oil and filter every 8,000 miles with Mobil 1. I was NEVER informed by the staff of Mercedes – Benz of North Haven that the transmission fluid needed to be changed every 40,000 miles when I took delivery of the car or any point thereafter. If I had been notified during the delivery process or any point thereafter that the transmission needed this service. I would have it performed to avoid the catastrophic financial event of ($6,288.68) that I have just suffered due to the poor training of the Mercedes – Benz sales associate and their service department. There were two reasons I purchased a Certified Mercedes – Benz from North Haven Mercedes – Benz the first is because I bought a 1991 300 D in 1995 form Mike Mauro at his Hamden, CT location with 34,000 miles and drove it to 283,000 miles. I had an excellent experience with Mike and the vehicle. The second reason was the 100,000 mile Certified Warranty that was misrepresented during the sales presentation the associate kept stressing the 100,000 mile drive train aspect of the warranty and made no mention of the two year limit. To summarize: I have been mistreated and victimized by both Mercedes – Benz of North Haven and Mercedes – Benz USA in this transaction. I feel Mercedes – Benz USA and Mercedes – Benz of North Haven should issue a refund of my hard earned $6,288.68 with an apologue for all the nonsense I had to endure because of the poorly trained staff at North Haven Mercedes – Benz. Respectfully, Mark M. Gracia 509 Oak Ridge Drive Cheshire, CT 06410 203-272-0000 More

CPO E350 What a great experience start to finish. From internet manager, sales rep, manager and finance department. Great selection and fair pricing, love the What a great experience start to finish. From internet manager, sales rep, manager and finance department. Great selection and fair pricing, love the new car already! More

Pleasant Experience I have purchased many new vehicles over the years, and this was by far my most pleasant experience. Everyone I dealt with was respectful and professio I have purchased many new vehicles over the years, and this was by far my most pleasant experience. Everyone I dealt with was respectful and professional. Signing of sales documents was easy. More

CLS550 - Tire covered under road hazard Brought my CLS550 in for a tire due to it being defective and the service advisor(Scott Taylor) was quick to take photos and document the tire so the Brought my CLS550 in for a tire due to it being defective and the service advisor(Scott Taylor) was quick to take photos and document the tire so the road hazard insurance would cover a replacement. Fully satisfied with the professionalism and courtesy at MB of North Haven......Regards..1Stunna. More

Battery replacement you recognized the time constraint my wife, State Senator, was under and performe the necessary work in an expedious and professional manner. We have you recognized the time constraint my wife, State Senator, was under and performe the necessary work in an expedious and professional manner. We have been a customer for many years and always appreciate the way you handle our maintenance and repair needs. More

Hassle free purchase They have a very friendly and helpful staff. They were not pushy and they offered me a fair price up front. This is the second Mercedes I have purcha They have a very friendly and helpful staff. They were not pushy and they offered me a fair price up front. This is the second Mercedes I have purchased from this dealership There are two Mercedes dealerships closer to my home but I knew the buying experience in Northhaven would be a pleasant one. More