Mercedes-Benz of North Haven

c-300 customer service is good friendly atmosphere reasonable pricing good follow up prompt service went to Mercedes benz at north haven located abo customer service is good friendly atmosphere reasonable pricing good follow up prompt service went to Mercedes benz at north haven located about 20 min from my house More

Friendly very professional and helpful. everyone was helpful and very accommodating Very clean and courteous sales and associate staff and would tell many of very professional and helpful. everyone was helpful and very accommodating Very clean and courteous sales and associate staff and would tell many of my friends my experience. More

Horrific delivery of new car We have purchased 3 vehicles from Mauro Motors sister dealership, BMW of North Haven. We have enjoyed every experience and have loved our cars and ou We have purchased 3 vehicles from Mauro Motors sister dealership, BMW of North Haven. We have enjoyed every experience and have loved our cars and our service. When we decided to shop for a new car, we opted to switch over to the Mercedes Benz dealer. While the car is gorgeous and we expect wonderful service and performance, our delivery process was a nightmare. First off, we were told to be at the dealership at 3:30. Granted, the salesperson was new but as she was going over features of the car she kept saying " I don't know what that does" or "I'm not sure". If the salesperson didn't know the features of the car then she should have had someone else with her to walk her through the delivery. The next glitch in the delivery process was the "new" finance guy who was a good 2 hours behind schedule. Wait, it gets worse. While we were waiting to do the sales paperwork, the salesperson hit our new car while putting our transferred license plates on the vehicle. After the detail guys buffed out the scratches, and 3 hours of sitting at the dealership, at 6:30 we thought we were ready to leave only to find out that another "new" person in the business office, the registration lady, ordered us new plates instead of our plates being transferred. Now, the plates that were put on the car, resulting in the scratch incident, needed to be removed and new ones installed. We were overcharged for new plates and had to contact DMV to cancel our old ones. After all of this, we got home and realized that they never returned the old plates to us. This is not the experience I expect with ANY car delivery but especially not with a luxury car delivery. More

Friendly, Efficient, Helpful I found ALL the service personnel I have encountered to be efficient and friendly. They accommodate requests and answer any questions willingly - ev I found ALL the service personnel I have encountered to be efficient and friendly. They accommodate requests and answer any questions willingly - even when not specifically related to the reason for the service visit. More

Great The process was quick and straight forward. PJ Zamani is thoughtful, considerate and very knowledgeable. The sales manager and the person who finalize The process was quick and straight forward. PJ Zamani is thoughtful, considerate and very knowledgeable. The sales manager and the person who finalized the transaction could not have been nicer or more capable. More

Excellent experience..! I have to say.., this time I had an excellent, professional and welcoming attitude, which makes you feel comfortable as a customer. thanks to Scott M I have to say.., this time I had an excellent, professional and welcoming attitude, which makes you feel comfortable as a customer. thanks to Scott Molster ( Service Advisor ) Thanks, Francesco. More

Excellent Everyone at the dealership was polite and courteous and tried to meet my every need. I was extremely satisfied with our sales person and the sales man Everyone at the dealership was polite and courteous and tried to meet my every need. I was extremely satisfied with our sales person and the sales manager and I love my new car. More

awesome i had a good experience with this dealership.the client specialist was very helpful and assisted me all throughout the process.just a good visit i had a good experience with this dealership.the client specialist was very helpful and assisted me all throughout the process.just a good visit More

Fantastic vehicle and experience! I absolutely love my 2019 GLA. I usually loath buying a new car, but Paul and the team made it simple and enjoyable! From the test drive to ordering I absolutely love my 2019 GLA. I usually loath buying a new car, but Paul and the team made it simple and enjoyable! From the test drive to ordering the car , trade in and delivery everything was hassle free! Paul took the time to ensure I really understood how to use all the great features of my car something my former dealership did not do. Thanks Paul and team! More

Needed a new car Asked for a test drive, and to be emailed a quote, and a Trade In price, After 1-2 hours they never did the review of my trade in I never recei Asked for a test drive, and to be emailed a quote, and a Trade In price, After 1-2 hours they never did the review of my trade in I never received a quote No follow up. More