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Mercedes-Benz of North Haven

North Haven, CT

4.2
1,050 Reviews

620 Washington Ave

North Haven, CT

06473

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Showing 1,050 reviews

March 13, 2021

Very customer oriented. Very concerned that this was a redo on service. As I was told the tech didn’t do the greatest job in cleaning off the engine which is why I had oil leaks in my garage. But they fix More

by JLEROYWARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Ramos.
Mar 14, 2021 -

Mercedes-Benz of North Haven responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to making things right. If there is anything we can assist you with in the future, please let us know. The Best or Nothing The Service Team at Mercedes Benz of North Haven

March 13, 2021

My Mercedes is the best car I have ever owned. Not only does it look good, the drive is amazing. The service department is efficient and friendly and gets me back on the road as quickly as possible. More

by MOMTOMAX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Pearce
Mar 14, 2021 -

Mercedes-Benz of North Haven responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service department met your expectations. Thank you again for choosing Mercedes-Benz of North Haven, we look forward to having you as one of our valued customers for many more years to come! The Best or Nothing The Service Team at Mercedes Benz of North Haven

March 12, 2021

Always an excellent service experience here. I so appreciate the loaner vehicle, the car wash and vacuum and their excellent customer service skills. They are so thorough that they fix problems I did More

by pjkellyellis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John. Ramos
Mar 14, 2021 -

Mercedes-Benz of North Haven responded

Thank you for taking the time to share your thoughts on working with John and our service team. We're glad to hear we delivered such a great experience! The Best or Nothing The Service Team at Mercedes Benz of North Haven

March 11, 2021

Stayed w/the issue and got it resolved.when they thought it could reoccur they kept the car to do a deep dive and really make sure it was fixed More

by BOBAUNGER
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Shepard
Mar 11, 2021 -

Mercedes-Benz of North Haven responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Best or Nothing The Service Team at Mercedes Benz of North Haven

March 11, 2021

Very friendly and efficient! Very nice very good! Very good job . Worth the trip in..... knowledgeable and personable..... outstanding work. Clean facilities! Excellent work.....good More

by ECHIPKIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
PJ Zamani
Mar 11, 2021 -

Mercedes-Benz of North Haven responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of North Haven! The Best or Nothing The Service Team at Mercedes Benz of North Haven

March 10, 2021

My Apple Car Play wasn't working properly. MB had a loaner car waiting for me, but I waited for my car to be repaired instead. it took about an hour and they found nothing wrong. I was told to get an A More

by Breeze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know their names
Mar 10, 2021 -

Mercedes-Benz of North Haven responded

Thank you for taking the time to leave us a review! We're glad we were able to assist you with your Apple Car Play woes. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of North Haven. The Best or Nothing The Service Team at Mercedes Benz of North Haven

March 10, 2021

Zane was very friendly and kept me up to date on the problem. He called me as he said he would. Thank you for your help More

by Mkaye1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zane Repair Department
Mar 10, 2021 -

Mercedes-Benz of North Haven responded

Thank you so much for your review! We're glad Zane had the opportunity to work with you, and we are thrilled that you had a positive experience at Mercedes-Benz of North Haven. Please don't hesitate to reach out if you need anything else! The Best or Nothing The Service Team at Mercedes-Benz of North Haven

March 10, 2021

My recent service, to replace a piece of exterior trim and do a computer update, was very pleasant. I got the appointment quickly, the service people kept me aware of the progress of the work, the waiting More

by Tina
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service employees
Mar 10, 2021 -

Mercedes-Benz of North Haven responded

We appreciate your business, Tina, and our team looks forward to serving you again soon! The Best or Nothing The Service Team at Mercedes Benz of North Haven

March 09, 2021

Greate Service, the check-in was very fast friendly and finished less than expected I wish they clean my car or been offered but all good More

by AYAAD2002
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know
Mar 09, 2021 -

Mercedes-Benz of North Haven responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We are pleased to hear your service appointment ran smoothly from start to finish. Please let us know if we can be of any further assistance.

March 09, 2021

Excellent service from service department. I was there for a recall in my car and everybody was very helpful and nice. Besides the recall they washed my car too which was nice l! More

by LIKORAMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 09, 2021 -

Mercedes-Benz of North Haven responded

Thank you for taking the time to leave us this fantastic, five-star review! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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