Mercedes-Benz of North Haven

RACIST! RACIST! RACIST! DO NOT BUY ANYTHING FROM THEM. They are the worst dealer ship ever. I went there twice to find out how much they will give me for my trade in which is 4 months old BMW X1 and they They are the worst dealer ship ever. I went there twice to find out how much they will give me for my trade in which is 4 months old BMW X1 and they refuse to give me a number, this was the first problem. than third time when l went there sales person MATTHEW DELLA VECCHIA treat me so bad, in the middle off conversation he told me he is going to lunch and he will call me after it. What kind off sales person do this, this was so disrespectful and he was racist. His manager was even worst than him. AGAIN DO NOT SHOP FROM THEM. I bought so far 5 car from their other company which is BMW North Haven, l was their regular costumer but not any more. More

The staff is very friendly and helpful, especially Anthony Canada. He went above to provide excellent customer service and assisted with any questions that I had. I really appreciated the dedication t Anthony Canada. He went above to provide excellent customer service and assisted with any questions that I had. I really appreciated the dedication that he demonstrated to ensure that I was a happy customer! More

Paul was very personable and patient and we felt at ease . excellent personality and knowledge about the car. Paul was very patient and understanding helping us through the various options . . excellent personality and knowledge about the car. Paul was very patient and understanding helping us through the various options . More

Great price! Great service! They were very patient and listened to my needs and wants in my new vehicle! I love mb of north haven and of course Matt and Anthony ... I will be back :) listened to my needs and wants in my new vehicle! I love mb of north haven and of course Matt and Anthony ... I will be back :) More

For the excellent professionalism conducted during the purchasing of my 2013 GLK 350 SUV from Mr. Anthony Canada and two other staff members of North Haven Connecticut. purchasing of my 2013 GLK 350 SUV from Mr. Anthony Canada and two other staff members of North Haven Connecticut. More

The team at MB of North Haven are great people. The entire experience of buying my first car was enjoyable. The team out there is very professional and the customer service is by far out of this world entire experience of buying my first car was enjoyable. The team out there is very professional and the customer service is by far out of this world. If I ever have any issues or questions with my car, I have found that I can reach out directly to Anthony and he responds in minutes with a solution, who I can reach out to, etc. It's really great to know that I have that connection with someone directly at the dealership who can essentially be on call as I get to know my new car. Both Anthony and Paul Kilbride (my direct salesman) were great and I recommend not only the dealership, but also reaching out to them for great customer care. More

WENT IN FOR A BASIC SERVICE AND WAS GREETED BY SCOTT AND HELPED WITH ARRANGING A LOANER VEHICLE.THE WHOLE PROCESS WAS REALLY QUICK AND THIS IS WHAT I WANTED TO GET IN AND OUT AND TO WORK.MY ADVISOR SCOTT TO HELPED WITH ARRANGING A LOANER VEHICLE.THE WHOLE PROCESS WAS REALLY QUICK AND THIS IS WHAT I WANTED TO GET IN AND OUT AND TO WORK.MY ADVISOR SCOTT TOLD ME HE WOULD TRY FOR 11AM AND CALLED ME AROUD 10 TO LET ME KNOW IT WAS COMPLETED AND READY FOR PICK UP.COULD NOT ASK FOR ANYTHING MORE.I WAS SURPRISED AT ARROIVAL THEY HAD MY CAR WASHED AND A VALET DROVE IT UP FOR ME. ANOTHER GREAT NOTE AS I GAVE MY INFORMATION FOR THE LOANER I COULD SEE THEM PUTTING A SEAT COVER AND FLOOR MAT IN MY CAR!!!!GREAT JOB More

I actually left a very good review for this dealer before (when we just bought the car) , you could see it from the history, but after about one month after we bought the car from them, I have to come in to (when we just bought the car) , you could see it from the history, but after about one month after we bought the car from them, I have to come in to write another follow up review to caution everyone. North Haven is a dealership that would treat you very well before you buy the car, however, once you bought the car, then good luck to you. I feel I am dealing with the same people but with totally different attitude after purchasing the car from them, almost as if you are dealing with complete different group of people. We are from New York, all the way to North Haven to get our 2nd Mercedes for my wife, just because the car has all the options that she wants. After buying the car from North Haven, we were happily waiting for our New York Registration and Plate. They charged us $300 for New York registration and kept telling us they would get it very quickly and send it to us. However, we waited and waited, now with one month almost pass by, we never got our registration and plate. Even worse, the inside car handle for the driver’s side stop functioning after only 4 times usages of the car within one month. We call and left many messages, but no one would answer or reply the phone calls. (before you buy the car, they pick up the phone or call you right away) We only received the phone call from Frank the business manger about 5 days before our temp plate expire and notifying us that my wife’s driver license already expired. (Apparently, they did nothing for almost the whole month) Now, our temp Connecticut will expire in two days, and they still do not reply or call us back. Like I mentioned before, once you made the purchase from them, good luck to you. They seem only wanting to do one time transaction or business. I guess they do not need constant multiple streams of incomes or the repeated business from their customers. More

I had been working with another Mercedes dealer and decided to give my business to Mercedes of North Haven because of the outstanding customer service that they had provided to me. decided to give my business to Mercedes of North Haven because of the outstanding customer service that they had provided to me. More

Peter Pearce was wonderful. He spent a great deal of time explaining the car features to us at pickup. Our experience at North Haven was our best experience ever buying a car. We're absolutely delighted with explaining the car features to us at pickup. Our experience at North Haven was our best experience ever buying a car. We're absolutely delighted with our new car! More