Mercedes-Benz of New Rochelle - Service Center

Knowledgeable and Courteous I brought my car in for a low tire pressure warning. It was quickly diagnosed as a puncture in the front tire. The two front tires were very worn and I brought my car in for a low tire pressure warning. It was quickly diagnosed as a puncture in the front tire. The two front tires were very worn and so needed to be replaced. The service department gave me a loaner car and quickly installed my new tires along with the rotation. Everyone is friendly and professional. More

great customer service Great customer service center , Friendly and respectful had some bumps in the road , but all is good and moving forward , looking forward to a better Great customer service center , Friendly and respectful had some bumps in the road , but all is good and moving forward , looking forward to a better experience. More

Service Robidio Palencia is awesome he made sure that everything was right The service was excellent everyone there is great. I would recommend Mercedes B Robidio Palencia is awesome he made sure that everything was right The service was excellent everyone there is great. I would recommend Mercedes Benz to my friends . More

Overall satisfaction My vehicle is the second car from New Rochelle Mercedes dealership and it’s my 6th Mercedes. My sales rep is very informative and helpful to all my ne My vehicle is the second car from New Rochelle Mercedes dealership and it’s my 6th Mercedes. My sales rep is very informative and helpful to all my needs. Staff at the maintenance department is very courteous. Highly recommended. More

Great job I got a recall notice and drop of my car but instead of making me wait they offer to drive us home and return the car back to my house after. I also l I got a recall notice and drop of my car but instead of making me wait they offer to drive us home and return the car back to my house after. I also like that they look after my car every time I bring it to the dealer. All the staff is friendly and helpful too. More

Professional Dealership Mercedes Benz of New Rochelle is professional, takes personal attention to your needs and the service is on point. Great location away from chaos of a Mercedes Benz of New Rochelle is professional, takes personal attention to your needs and the service is on point. Great location away from chaos of a crowded city. More

Fast and professional They were very accomadating and fixed my car the next day. Very friendly and professional service. They went above and beyond the call of duty! They were very accomadating and fixed my car the next day. Very friendly and professional service. They went above and beyond the call of duty! More

Bamper like a Queen 👸 Love the customer service experience wth robidio what a gentlemen greeted me hello nice to see u ! Would u like any thing respectful provided me with Love the customer service experience wth robidio what a gentlemen greeted me hello nice to see u ! Would u like any thing respectful provided me with a loaner even had my ca dilvered to my day step an on top of it David the drive was so kind an sweet !! It was pouring rain an even wanted to give me his umbrella ?? if this is not exceptional every day I don’t what is ... again I am a tough cookie to please but they went way beyond my expectation A+++++ More

Incompetent mechanics It was horrible , picked up my car Saturday September 1st morning around 11 am after being there for 3wks to do a repair had to return it back to the It was horrible , picked up my car Saturday September 1st morning around 11 am after being there for 3wks to do a repair had to return it back to the shop around 1pm smelled like it was burning and when it started it made noise that did not existed when it was dropped off . Don't know how the mechanics let the car out of the shop after supposedly repairing it with a $4000.00 bill . It's um bad service after the other. Unbelievable More

Excellent customer service My 2015 Cla was giving me some problems. It wasn’t corrected on the first visit. Thankfully Maria got me a loaner. She keep me abreast of what was h My 2015 Cla was giving me some problems. It wasn’t corrected on the first visit. Thankfully Maria got me a loaner. She keep me abreast of what was happening throughout the entire process. She also recommended extensive testing to make sure the problem was corrected before the vehicle was returned to me. Nothing is perfect but I can say the way my issues were handle were the closest thing to perfection. Maria and David thank again More