Mercedes-Benz of New Rochelle

Ther service was great antony hopper really know what he is ding honestly he should get a rise but thats just me .I have know him since manhattan hopefully he never leaves then i will have to go where he go is ding honestly he should get a rise but thats just me .I have know him since manhattan hopefully he never leaves then i will have to go where he goes.My truck had come in for service and he had mentioned that a couple other thing had gone wrong to it ,personally he will also let you know if something is really needed or just wasting your money and i like that not to many dealership let you know that. More

I have a 2006 ML350 that only has 46k miles up on it and has ALWAYS been serviced at this location. The 4 year warranty expired at the end of 2009 and in Feb of 2010 it was determined by Merc Benz of Larch has ALWAYS been serviced at this location. The 4 year warranty expired at the end of 2009 and in Feb of 2010 it was determined by Merc Benz of Larchmont that the balance shaft gear was broken - and the wanted $5,500.00 to repair it. When I researched this I found that the balance shaft gear issue was a known one with this particular vehicle so when I went back to them asking why they didn't repair when it was still under warranty and when they knew that it would break they decided to bring the price down to $1,000.00!! Now comes May 2010 when the vehicle is due another service and I pay 1,687.09 for service along with new brakes (again). Then on Oct 3rd 2010 the SUV up and dies about an hour from where I live so I have to pay $300 to get it towed to this dealerxxxx. So on Tuesday they finally call me and tell me that I need a new transmission and that it will cost $6,500.00 to fix (and probably tax's on top of that, he did not specify). I called AMMCO (transmission specialists) and they quoted me $2,400 plus tax over the phone with a 1 year/12k mile warranty (which stays with the car even if you sell it) and they towed it for free to their shop. Anyway, when they actually checked out the car they told me good news - that in fact the transmission was fine and that it was the front drive shaft that had broken and would cost under $1,000.00 to repair!!!! Yippee - great service with Jesus at their Larchmont location! So, all in all this tells you exactly what Mercedes Benz of Larchmont is like, not a very honest dealership. So my advice - do your homework, hopefully not all Mercedes Benz dealerships are like this but that was my experience. More