Mercedes-Benz of New Rochelle

when i took my s class in for service this past summer mercedes-Benz of New Rochelle gave me an S class loaner. I liked the loaner so much that I asked them to let me know when it was for sale. That’s exa mercedes-Benz of New Rochelle gave me an S class loaner. I liked the loaner so much that I asked them to let me know when it was for sale. That’s exactly what they did. More

Bryan took excellent care of my s580 reasonable charges and good communication skills great job and good communication skills great job More

Unprofessional staff and unskilled mechanics. They do not understand the concept of wheel alignment. Steering wheel still uneven after wheel alignment and they tried to tell me that’s how it’s su They do not understand the concept of wheel alignment. Steering wheel still uneven after wheel alignment and they tried to tell me that’s how it’s supposed to be. I was also never provided the alignment report that they are supposed to give. They told me no one would be able to make my steering 100% straight yet it was fixed in another dealership. I was even advised that the mechanic at new Rochelle clearly did not lock the steering wheel in place when doing alignment like he is supposed to. The mechanics are obviously inexperienced but the service advisors also do not anything about cars. More

I purchased from New Rochelle in 2023 and also purchased a 24 months additional insurance. I since then traded my car in after a break in. I still have 18 months left on my insurance and they refused to re a 24 months additional insurance. I since then traded my car in after a break in. I still have 18 months left on my insurance and they refused to reimburse me. I have tried many time and I was just ignored. So I will NEVER recommend this dealership to anyone More

I believe this dealership knows what they have in Tom Burns, the Shop Forman. He is the only reason I’ve come back. He is honest, and will patiently explain the issue. I came in with my 2019 450 GLS and Burns, the Shop Forman. He is the only reason I’ve come back. He is honest, and will patiently explain the issue. I came in with my 2019 450 GLS and it was just out of CPO warranty but Tom provided very reasonable price for the fix. And while under warranty was just as helpful. I’m grateful and consider Tom a friend. John, who lends out vehicles, is also a good advocate and reliable staff member. Thanks guys. Will see you again soon. More

Best Car Dealership Experience For The 2bd Time In 3 Years”Thank You “ Victor Cruz Twice” Years”Thank You “ Victor Cruz Twice” More

This is the absolute worst service place I've ever had the displeasure of dealing with. The service department people are very incompetent and don't want to to their jobs correctly. I brought my vehicle the displeasure of dealing with. The service department people are very incompetent and don't want to to their jobs correctly. I brought my vehicle in for a scheduled recall service which should've taken 1 day to do and as of today it's been 8 days. Numerous excuses, no loaner vehicle, and the service Manager Matt is dismissive and have no clue how to deal with customers correctly. The entire staff within the service department needs customer service relations training. Stay away from this place, they do not value their customers, and if you're not paying fir service due to a recall or whatever, there is a slim to no chance that you will receive a loaner. More

I would give 10 stars if I could. From the purchase process with Mike and Victor to the service department with Matt, Nicholas, John (who has always been helpful with loaner cars), Fe From the purchase process with Mike and Victor to the service department with Matt, Nicholas, John (who has always been helpful with loaner cars), Felix and the lovely lady’s at reception. I bought my beautiful pre-owned GLS 450 earlier this year. There were a couple of hiccups as there usually are when purchasing a pre owned vehicle, but I’ve never had such a diligent and courteous team to work with. They made sure that things were done right and completed when they said they would be completed. It’s the best dealership team I’ve ever worked with and now in my 50’s, I’ve worked with many. Thanks for all of your help New Rochelle Mercedes. I’ll keep coming back to give you my business. More