Mercedes-Benz of New London

WARNING! !! I’ve driven Mercedes for decades & the New London, CT dealership sets a low for customer service, transparency, trustworthiness & professionalism. !! I’ve driven Mercedes for decades & the New London, CT dealership sets a low for customer service, transparency, trustworthiness & professionalism. They misdiagnosed the problem with my vehicle & gave me a laundry list of items they needed to fix. When the problem was found to be something completely different & the car was totaled, they refused to release my vehicle to my insurance co until I paid them $6000! They also refused to take photos or write a report for my insurance, eventually demanding twice their hourly rate to do anything at all! They are petty. I was informed on Monday my vehicle had been totaled. I got a call from Tracy at Mercedes NL Monday, telling me she had known since the previous Friday & was charging me $160 pd storage fee for the days before I was even notified! Do you like the way Mercedes treats you with respect, offers a nice complimentary loaner car & go out of their way to create a smooth experience?? Then NEVER TRUST NL MERCEDES!! They are a detriment to the brand. I’ve just purchased a brand new Mercedes SUV & I went to a neighboring town to do so. I will never give these people another dime & I warn you not to either. They nickel and dimed me for a few thousand & threw away an opportunity to make much more from the sale of a new car. Even my insurance co said they had never dealt with a less professional or more money grubbing repair shop as New London Mercedes. They are THE WORST!! More

They advertised a 2024 G550 on their website and cars. com for 168k. Went down to check it out. Window sticker said 168K. Started working with a rep to buy the vehicle and they then tried to tell me the ac com for 168k. Went down to check it out. Window sticker said 168K. Started working with a rep to buy the vehicle and they then tried to tell me the actual price was 178k after I submitted some paperwork. Crazy, I would stay far away from this Mercedes dealer. More

Service department refusing culpability for damage obviously done in their care. Car was relieved with concrete damage and yellow paint transfer that matches blocks behind the building. Was sloppily obviously done in their care. Car was relieved with concrete damage and yellow paint transfer that matches blocks behind the building. Was sloppily covered up with spray paint that still smelled wet when noticed. More

I wish I can give one star , I have very awful experience with my sprinter van service, they accident my vehicle during service and denied to provide me surveillance Camara clip . Service manager Jeff and Je with my sprinter van service, they accident my vehicle during service and denied to provide me surveillance Camara clip . Service manager Jeff and Jen Campbell acts like kid avoiding my calls put my phone on hold even I send Email's they both not responding. I bought sprinter from them regularly service with them I give them more then $45000 business. But they don't care . I thought i have right to asked them what happened to my vehicle and how it's happened. I just told them give me a surveillance camera clip when my vehicle enter to there area. So I can prove my vehicle is good when it's entered in the service but they denied because they accident my vehicle and they denied now to give me any clip. Please never go to Mercedes-Benz New London don't expect a good service after spending thousands of dollars. Customer service and employ behavior is very awful . Not recommended. I will keep posted if I get back anything from them it's already one week no one answer or contact me More

No pressure to buy, extremely friendly, great customer service. Was very impressed with the knowledge, assistance, and patience of this dealership. Will keep my business here! service. Was very impressed with the knowledge, assistance, and patience of this dealership. Will keep my business here! More

Exceptional professional service from start to finish salesman C. Larkin and sales Manager J. Winful were very polite and friendly no pressure at any time They listened to what I wanted and delivered, salesman C. Larkin and sales Manager J. Winful were very polite and friendly no pressure at any time They listened to what I wanted and delivered, excellent service in the finance office as well, overall stress free and extremely pleasant buying experience for this first time MB owner More

Absolutely fantastic! Second car we have bought from this dealership, Mark Leonard is a fantastic salesperson, so easy to deal with and the service department in the best! Second car we have bought from this dealership, Mark Leonard is a fantastic salesperson, so easy to deal with and the service department in the best! Test drove, and bought and delivered a car in less than 2 hours! More

just nowVery very bad and awful experience!! I saw so Very very bad and awful experience!! I saw so many five stars here and easily gave reliance to them! They are lier . they only go after your money Very very bad and awful experience!! I saw so many five stars here and easily gave reliance to them! They are lier . they only go after your money . Service department give me price $445 for my vehicle Service -B, once my vehicle reach service center they code me $650 for service B . Note :-- without any additional work ,only for service - B . They ruined my all day . It's my commercial vehicle due to this im not able to work . Be careful never ever don't visit this service center doesn't matter how much emargency you have.Customer service is absolutely horrible. More