Mercedes-Benz of Nashville - Service Center

Great service, great people Great service, I do my service for firts time there and I loved how the take care my car !! Very happy to go to Mercedez Great service, I do my service for firts time there and I loved how the take care my car !! Very happy to go to Mercedez More

Superfantastic Was on the road when ESP and ABS lights came on saying “drive to nearest repair location”. My regular MB dealer assisted in locating the Nashville MB Was on the road when ESP and ABS lights came on saying “drive to nearest repair location”. My regular MB dealer assisted in locating the Nashville MB which can handle Sprinter Class. Got there around 7pm and was given first appointment the next morning. Thanks to G Patel and guys in shop I was on the road by 10am. Wonderful and thanks again. Lonnie Wise More

Personal & professional experience My 40,000 service was up on my car and my sales person, Nic was super nice & very helpful getting me off in my loaner vehicle. The dealership is alwa My 40,000 service was up on my car and my sales person, Nic was super nice & very helpful getting me off in my loaner vehicle. The dealership is always super clean & the personnel is always friendly Love my experience More

servicing 3500 mercedes sprinter The service people seem to be interested in the cars you'll probably get good service if you have a car. They were over two hours late getting to me. The service people seem to be interested in the cars you'll probably get good service if you have a car. They were over two hours late getting to me. I had an appointment but I had to go ask if they would be able to service it that day. Things checked off on the inspection that were not completed. I am a retired mechanic. I want need to waste their time at that dealership anymore. Hope everyone else has better luck with them. More

Excellent service with personal touch We purchased our vehicle at this location and have always went to this dealership for routine service on my ML550. Nick Howard is my service represen We purchased our vehicle at this location and have always went to this dealership for routine service on my ML550. Nick Howard is my service representative. The dealership and his attention to detail are exceptional. More

Knowledgeable, Professional, Friendly & Personable, The AC on my ML400 suddenly wasn’t working properly in the sweltering summer heat in middle Tennessee. I can’t stand being hot and don’t like driving The AC on my ML400 suddenly wasn’t working properly in the sweltering summer heat in middle Tennessee. I can’t stand being hot and don’t like driving with my windows down. It was almost 5PM, but I immediately called Mercedes-Benz of Nashville and they worked me in the next morning. It was also time for my 50,000 mile service and they took care of all of it on the same day-hallelujah! I usually schedule service ahead of time and take a loaner car, but with such short notice there was no loaner available. I was surprised and impressed with how quickly they shuttled me home and then got me back to the dealership when my car was ready! Everyone I came into contact with at the dealership was friendly, personable, and professional. In addition to those traits, George Lund, my service advisor, was extremely knowledgeable and communicative about progress on my car. It was a great experience and I’m once again driving in air conditioned comfort! I highly recommend Mercedes-Benz of Nashville! More

Accommodating When an unanticipated problem arises it is nice to know the service department has the bandwidth and willingness to work me in to address me concerns. When an unanticipated problem arises it is nice to know the service department has the bandwidth and willingness to work me in to address me concerns. I have always been pleased which is why I continue to use this service department WAY beyond warranty issues (165,000 miles). Attentive and thorough. Worth every penny. More

Great service Service rep was very courteous and attentive when discussing the vibration we were having when driving at interstate speeds. He also brought to our at Service rep was very courteous and attentive when discussing the vibration we were having when driving at interstate speeds. He also brought to our attention that there was an active recall that could be addressed while they were checking the balance of the tires. We are totally satisfied with service and also received a complimentary car wash. Thanks, Ron M. More

Rountine matintence; non-routine service I brought my E350 in for a routine service appointment. Nic Howard greeted me, explained all the work, why it was needed and how the engine and compon I brought my E350 in for a routine service appointment. Nic Howard greeted me, explained all the work, why it was needed and how the engine and components work. When service found additional items, he called promptly, laid out the cost and provided information I needed to make an educated decision on whether to have the work done. I have driven a Lexus, Audi and Acura. Nic is without a doubt the best service rep that I have ever dealt with. More

Great Experience Even with construction going on the check in was fast and pleasant. Mr. Petal was very swift and helpful. Couldn't have asked for better! Thanks Even with construction going on the check in was fast and pleasant. Mr. Petal was very swift and helpful. Couldn't have asked for better! Thanks More