Mercedes-Benz of Nashville - Service Center
Franklin , TN
115 Reviews of Mercedes-Benz of Nashville - Service Center
Great customer service. He went over in detail what was going to be serviced and then reviewed it once the work was completed. He advised me of the upcoming service recommended and approx cost. Very comple going to be serviced and then reviewed it once the work was completed. He advised me of the upcoming service recommended and approx cost. Very complete and enjoyable visit. More
During this time of social distancing and great stress I really appreciate the concern, caring, professional, and timely manner in which my service issues were resolved. really appreciate the concern, caring, professional, and timely manner in which my service issues were resolved. More
On time with good communication! It is always a pleasure to deal with this dealer - whether for service or for looking for a new or used car! I will be back! It is always a pleasure to deal with this dealer - whether for service or for looking for a new or used car! I will be back! More
Service refiew Always a pleasure to do business with this dealership. They are always professional, knowledgeable, and pleasant to work with. The waiting area is a Always a pleasure to do business with this dealership. They are always professional, knowledgeable, and pleasant to work with. The waiting area is always clean and comfortable. They work quickly to have my vehicle ready as soon as possible. More
I recently returned a leased GLC300 4matic for. Repairs to a gas line , damage caused by rodents. When I picked up the vehicle I noticed a noice coming from under the car... all tires were inflated properl to a gas line , damage caused by rodents. When I picked up the vehicle I noticed a noice coming from under the car... all tires were inflated properly. Sudden increased noise caused to to pull over and inspect the car. I found the lug nuts missing in the drivers rear wheel! The wheel had been removed by service to access the gas line repair. The lug bolts were either not replaced or not secured well enough for safe travel. Very fortunate not to have been in a serious accident because of this error. Felt I should make someone aware of the incident .i was very pleased with the care and response. Thanks Steve Barnes More
We were taken in at our appointment time Treated respectfully and informed of the progress of service in a timely manner. When our vehicle was ready it was brought to an easy accessible location respectfully and informed of the progress of service in a timely manner. When our vehicle was ready it was brought to an easy accessible location More
Nicest people and great service. They are polite and go out of their way to make you comfortable. Great snacks, drinks and even ice cream while your car gets serviced. out of their way to make you comfortable. Great snacks, drinks and even ice cream while your car gets serviced. More
Great service. George Lund is my advisor and I have to say he is the absolute best advisor we’ve ever had! He’s thorough, friendly and does what he says he will do! say he is the absolute best advisor we’ve ever had! He’s thorough, friendly and does what he says he will do! More
Service Department A 1. As I stated service top notch, but what makes that possible is top notch representative Mr. Howard. He is truly about customer relationship building a As I stated service top notch, but what makes that possible is top notch representative Mr. Howard. He is truly about customer relationship building and brand loyalty. He truly is the reason I travel to this dealership versus one that is closer proximity. Highly recommend. More
Been a loyal customer of Mercedes-Benz of Nashville for twenty years and never treated better from a service advisor. Mr. Robert Posey was friendly, courteous, efficient, knowledgeable, and professional. E twenty years and never treated better from a service advisor. Mr. Robert Posey was friendly, courteous, efficient, knowledgeable, and professional. Even though the appointment was for routine service only, I could not be more pleased. As I prepared to leave and return home, Mr. Posey made sure I could always contact him at any time, and I believed his sincerity. More