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Mercedes-Benz of Nashville
Franklin , TN
389 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 389 reviews
December 05, 2014
Xavier Darden was super ! I made a call on a car in this dealership's used inventory at 2 pm on a Saturday after Thanksgiving. I live 25 miles away so wanted to ensure all thin I made a call on a car in this dealership's used inventory at 2 pm on a Saturday after Thanksgiving. I live 25 miles away so wanted to ensure all things could be handled that day if I drove down to look at a specific car. He walked me through the online credit app to ensure they would indeed be able to meet my financing needs. Xavier had the car ready to go when I arrived and it was the easiest time buying a car out of the 8 car purchasing experiences I have had in my lifetime. The fact that they showed me what was given for the vehicle and what was done to ensure it was up to their standards certainly was a plus. This dealership works from a True Price model, no haggling, no sales manager with a piece of paper throwing numbers out until your mind is nearly numb. More
by Kelley Mathis
Employees Worked With
Xavier Darden, Anita in finance
August 24, 2014
A great Smart Car Dealership in Nashville, TN I don’t ordinarily go out of my way to advertise a place I have done business with…But I will proudly display the “Mercedes-Benz/ Smart Car of Nashvil I don’t ordinarily go out of my way to advertise a place I have done business with…But I will proudly display the “Mercedes-Benz/ Smart Car of Nashville” license plate surround on my Smart Car. I could not be more impressed with the service and professionalism of this dealership. They took a potential problem and turned it into a positive in a big way for us. I will continually do business with them even though they are 3 hours from our home and I will continue to tell the unique story of a great dealership that “Got it Right the first time!” If you want to do business with an Automobile Dealer that has Customer service ingrained as part of their corporate culture…go to Mercedes-Benz/Smart Car of Nashville! We got fantastic treatment by ALL persons at dealership; It was a beautiful facility with all the comforts of home if you needed to wait or a very courteous shuttle service if that’s what you require. Our experience was just too good not to share. Highly recommended. S Malcolm, Hanson KY…Very happy Smart Car Owner. More
by sl.malcolm
Employees Worked With
Every employee I came in contact with in dealership was fantastic
March 20, 2014
This is the second ML=350 I buy from them, I would not trade Miss Mohsenin for selling a car, I always treated with TLP whether is for service questions and now trading my car for a new one,Miss Mohsenin trade Miss Mohsenin for selling a car, I always treated with TLP whether is for service questions and now trading my car for a new one,Miss Mohsenin should be given triple award for her patience in dealing with me in trading in More
by Mariagallardo1947
Employees Worked With
Beatrix Mohsenin,Bill and Harold
October 21, 2013
I love my ML350 but their service is horrible. I tried to get a appointment for 2 days for my warranty repair. They never returned my calls. When I showed up They were very rude and lectured me for not to get a appointment for 2 days for my warranty repair. They never returned my calls. When I showed up They were very rude and lectured me for not having an appointment. I went an hour after they told me it was ready. They refused to give it to me because they were having computer problems. I finally had to call the police to get my keys back from them. I definitely will never go back. Charles B. More
by cbotts1223
Employees Worked With
service manager
August 28, 2013
I had always dreamed of being a proud owner of a Mercedes until I purchased one from this dealership. I have owned my car less than 6 months, and both times I have taken it to the Service department I have until I purchased one from this dealership. I have owned my car less than 6 months, and both times I have taken it to the Service department I have left angry, frustrated, and disappointed. My first encounter with the Service department, I received a dirty, smelly loaner car and they kept my car longer than promised. While the first experience was resolved quickly, my second experience yesterday still leaves a bad taste. After being told my service was covered when I scheduled an appointment, when I brought my car in I had to pay. I dropped off the car thinking everything was fine. I informed the technician that I needed my car back by 5 pm. They waited until 4:00 pm and called me to tell me I had to pay $500 for the service. When I questioned why I was given incorrect information when I scheduled my service, the tech said he would investigate and call me back. I waited 15 minutes, and he called back to say there was a mix up, the service was covered under the previous owner. WHAT!!! I then informed him to service the car and I needed the shuttle to pick me up. I waited OVER an hour to be picked up (standing in 90 degree heat and heels!). Once the driver showed up he informed me the manager would take $100 off my bill for my inconvenience. Really!!!! I thought purchasing a luxury vehicle would be an awesome experience, but having dealt with Mercedes Benz of Nashville has been anything but. I will not take my car back there unless I absolutely have to. I will never refer any family, friends, or coworkers based upon their poor standards of customer service. More
by MrsCS
Employees Worked With
Service Department
July 03, 2013
I took my 2008 Mercedes Benz C300 with only 46,000 miles on it to be serviced because the air has stopped cooling. The car was out of warranty not because of the miles but because of the number of years. on it to be serviced because the air has stopped cooling. The car was out of warranty not because of the miles but because of the number of years. I had purchased the vehicle in Atlanta because we lived there then from a Mercedes dealership. They would not give me a loaner car and basically added freon and charged me $180 and told me they could not find a leak. The air worked for two days. I called them back on a Monday and told them I was bringing the car back. They told me they could not look at it until Friday. I told them no, I was not driving the car all week with no air and black interior. I took it in and again, no loaner. They called me later in the day and told me they THOUGHT it was the evaporator and it would be $3400.00 to repair. I, of course went through the roof. I told them that I would come and get the car and take it elsewhere to be looked at since as they had reminded me, it was no longer covered under the warranty. A short time later, the service manager Bill Hudson called me and wanted to know why I was not going to let them repair the car. He was very intimidating and acted like I was being unreasonable. When I picked up the car, my service rep Nicky told me basically that the car ONLY cost $40k brand new so what did I expect? When is $40k cheap for a car?? I took the car to a place that was recommended and it was the evaporator and the auto repair shop also expressed surprise that it had gone out so early and they also could not figure out why MB would not help me out. They advised me to call MB USA and request assistance before they repaired the vehicle. Absolutely no help there either BUT they did offer to send me a MB mug. The repair shop did the repairs with a certified MB part and the total was $1600.00. I can only assume that the service dept at MB of Nashville padded my estimate. I have since traded the car for a Lexus and needless to say, will NEVER do business with that dealership or with MB again. Any claims they make about their cars and service I found to be untrue! Good Riddance Mercedes Benz!! More
by ginarayevans
Employees Worked With
Bill Hudson-Service Mgr.
January 29, 2013
I went to the Mercedes dealership with a nonfunctional DVD. At this time, the DVD was under warranty. The DVD was evaluated and determined unrepairable. The DVD was repaired with a new DVD. The DVD worked DVD. At this time, the DVD was under warranty. The DVD was evaluated and determined unrepairable. The DVD was repaired with a new DVD. The DVD worked after repair. One year later, the DVD quit working again. I returned to the dealership for evaluation. The DVD was no longer under warranty. The service advisor was Mr. Frank Marshal. The DVD was evaluated and the service department said the unit needs replacement again. The appraisal was$1100.00. I chose not to fix the DVD. One week after the DVD evaluation, I was cleaning my car. I lifted the back seat and noticed a socket and unconnected plug. I connected them and the DVD player then worked?!?! This makes one wonder if the Mercedes service department is running a scam evaluation on all service work or are the employees poorly trained mechanics? I informed the manager Mr. Hamilton of the finding. He had no response or apology. More
by ml550
Employees Worked With
frank m
December 25, 2012
Sales is great. The car is good. I purchased it new. Service Dept is poor. Complained to Mercedes corporate who were helpful but rather cold. Time to give Audi a try. I just leased a second car last w Service Dept is poor. Complained to Mercedes corporate who were helpful but rather cold. Time to give Audi a try. I just leased a second car last week and did not go to MBON. I advise caution. More
by david eades
Employees Worked With
Jeff T and Nikki F
December 03, 2012
Mercedes Benz of Nashville is the best car dealership I have ever used, for more than 20 years running. Bea Mohsenin is a true gem of a salesperson. have ever used, for more than 20 years running. Bea Mohsenin is a true gem of a salesperson. More
by stutenn
Employees Worked With
Beatrix Mohsenin
November 04, 2012
Repeat consumer due to knowledge of product and wonderful one on one personal friendly service.Our Sales advisor, Bea Mohsenin, and the dealership management are wonderful to work with! Dealership and staff one on one personal friendly service.Our Sales advisor, Bea Mohsenin, and the dealership management are wonderful to work with! Dealership and staff EXCELLENT! More
by rasmss
Employees Worked With
Beatrix Moshsenin
