Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Nashville
Franklin , TN
389 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 389 reviews
December 16, 2016
Not the Mercedes Benz Service I am use too. Just moved to Nashville, and if you are an MB owner beware of MB of Nashville. Went online to schedule service, received a voicemail with not call b Just moved to Nashville, and if you are an MB owner beware of MB of Nashville. Went online to schedule service, received a voicemail with not call back number. (poorly trained employees) I called back for service and was informed the next appointment would be 5 days, or 18 days if you want a loaner. (I have had service with other 3 dealerships in 3 states, this is not a NORMAL PRACTICE). First impressions are important and MB of Nashville does disappoint! If you are from other areas relocating to Nashville be prepared to be underwhelmed. Just an FYI MB of Music City is opening in 2017 and is not owned or affiliated with MB of Nashville hopefully they will know how to treat customers, and if not this is my last MB. More
by scott robbins
Employees Worked With
None
November 03, 2016
Awesome! We're from Sweden but we live in Nashville now and buying a car in another county with a different language can be tricky. We met with Beatrix Mohseni We're from Sweden but we live in Nashville now and buying a car in another county with a different language can be tricky. We met with Beatrix Mohsenin and she was awesome. She helpt us with everything you can imagine! Perfect service and we love our new car! More
by Sanna19
Employees Worked With
Beatrix mohsenin
November 03, 2016
Nothing but the Best We had the most incredibly wonderful experience when buying our 2017 Mercedes Benz. From the moment we met Bea and Jan...our purchase was seamless. We had the most incredibly wonderful experience when buying our 2017 Mercedes Benz. From the moment we met Bea and Jan...our purchase was seamless. Who could say that about buying a car? We just said it... Thank you ladies for your professionalism and patience...we put you through your paces and I feel that it couldn't be any better. More
by keylime1
Employees Worked With
Bea, Jan
September 27, 2016
Mercedes-Benz, the best or nothing! Considering a car to keep for 10 years or longer? Your choice should be the Mercedes-Benz! With so many models to choose from how do you know which on Considering a car to keep for 10 years or longer? Your choice should be the Mercedes-Benz! With so many models to choose from how do you know which one is for you? Bea can help you make that decision. And she will be there to answer any questions after the sale. So which one will you choose? More
by Benz Guy
Employees Worked With
Bea
September 15, 2016
Big disappointment Big mistake buying a vehicle at night. Next morning when I looked it over,I was not happy with things I didn't notice that night. Just 2 days after p Big mistake buying a vehicle at night. Next morning when I looked it over,I was not happy with things I didn't notice that night. Just 2 days after purchase, my car has to be TOWED back to dealership! I understand things can happen even with new vehicles, but this isn't something you expect from a high end vehicle only days after purchase. The only good thing I can say about this dealership, is that Lerome and Jon in service were very friendly. More
by AMC2016
Employees Worked With
Jan, Brigg
May 16, 2016
Service tries to sale you parts via service. Unfortunately our automobile broke down between Nashville and Huntsville. Mercedes Benz of course towed our car for free to the nearest dealer but un Unfortunately our automobile broke down between Nashville and Huntsville. Mercedes Benz of course towed our car for free to the nearest dealer but unfortunately it was closer to Nashville than Huntsville. Basically I bought a lot of parts (thousands of dollars) via service from the Nashville dealer and unknown to me all the problems the car had were not corrected. After I drove the car home from the Nashville dealer. The car would not start and the fluid leak was still there. This time it went to the Huntsville dealer and they corrected all problems for $200-$300 total. I did give the Nashville dealer 1 star since they paid for the $200-$300 total. If you live in Nashville, I suggest driving to Huntsville for your service. I know one Nashville customer who did when I ran into him at service while he was returning a Mercedes loaner car provided while his car was in the shop. He was very happy and I would be too if I did not have to go without a car and my service was done right. More
by jam
Employees Worked With
Service department
October 11, 2015
Bad experience My Wife & I went into Mercedes-Benz of Nashville yesterday (10/10/15) with the intent of purchasing one of two vehicles they had listed online. Upon a My Wife & I went into Mercedes-Benz of Nashville yesterday (10/10/15) with the intent of purchasing one of two vehicles they had listed online. Upon arriving, we walked around for a few minutes without anyone coming to see if we needed help, which isn't exactly a bad thing, but not what I expected. Finally, we decided to go find someone. Unfortunately for us, we found Jim "Mac" McCullough. Jim never introduced himself, nor asked for my, or my Wife's, name. We told him what we were looking for, and he proceeded to take us on a wild goose chase around the parking lot, never once making conversation. We then went inside to look up the cars. Turns out that neither one was ready to be sold, though they had them both listed online. Jim, again not even knowing my name, proceeds to go on about why they have to do that. He said the cars would be ready in a week, and I could come back at that time. He then gave me his business card, which I promptly left in the lobby. While leaving, there were two sales guys standing by the front door, and when I went to leave, I said "Have a good one fellas", to which they just looked at me and kept on talking to each other. My Wife and I then went to another dealer in Franklin and happily bought a C250 that day... You couldn't pay me to go back to Mercedes-Benz of Nashville. More
by Josh
Employees Worked With
Jim "Mac" McCullough
May 27, 2015
$8K rip off SL 65 2007. Went in for a routine service and advised needed $8K work..agreeded..picked up..brakes and steering had issues. Took back..on way home che SL 65 2007. Went in for a routine service and advised needed $8K work..agreeded..picked up..brakes and steering had issues. Took back..on way home check engine light..went into limp mode..do not use this dealer..they are not reliable people. Ron Pickard Savannah Tn. 731-926-4008 More
by ron pickard
Employees Worked With
Greg
March 11, 2015
Fantastic Emergency Service We were on a trip from Florida to Minnesota in an MB E350 when we hit pothole on Hyw 24 outside of Manchester, TN.. The tire blew out -we called the M We were on a trip from Florida to Minnesota in an MB E350 when we hit pothole on Hyw 24 outside of Manchester, TN.. The tire blew out -we called the MB dealer in Nashville to see if they could get us in for a replacement tire - The were completely booked the next day but were able to get us in, replace our tire with a matching one and get us on our way in 2 hours - they were absolutely fantastic in their service, We can not thank them enough for the quality workmanship and their ability to accommodate us in our emergency - Thank you so much - I would recommend their service group to everyone !!! More
by FL2MN
Employees Worked With
Robert Mark Posey
December 29, 2014
Worst customer service Seems like the front desk lady chose a wrong job. She don't greet, ask you why you are there and even if you take the initiative and ask for a salesma Seems like the front desk lady chose a wrong job. She don't greet, ask you why you are there and even if you take the initiative and ask for a salesman, still you will have to wait for ever. When I went to buy my car I had to wait for about 35 minutes by the door before an agent was assigned. The receptionist has a bad attitude and she treat you like you came to borrow money or something from her. More
by anilpath
Employees Worked With
Roman/Snyder
