Mercedes-Benz of Nashville

I would love to leave less than a 1-star review if possible. I had our Mercedes Sprinter van at this location for approximately one month. The only time that I ever heard from someone was when they wo possible. I had our Mercedes Sprinter van at this location for approximately one month. The only time that I ever heard from someone was when they would need me to approve more money. I could never get an answer as to when my vehicle would be ready. After weeks I started calling. I would leave messages and never get a return call. Not once would they just simply connect me with a service person. After repeated calls the girl answering the phone became very rude. I finally got someone else and asked to speak to a manager; left a message with no call back. I stayed on the phone for over two hours the last day trying to speak to someone going through various and different people all of which were not helpful and rude. I asked to speak to the general manager and was told that they were busy, were not in the building, and various other excuses. Finally, I got through to the service advisor only to find out that the vehicle was and had been ready for pick up but he wanted to charge me another $1,200.00 to install sensors in the tires. I asked why he had not called to ask me about this since the van had been there for almost a month. I got another insane excuse. The next day we drove the hour and a half to the dealership and picked up the van. We made it less than 30 miles before it ran hot, blew a hose and had to be towed. I will not take it to them. This was the worst experience I have ever had from a customer service standpoint. One of the ladies asked me if I wanted her to Mercedes complaint dept and then hung up on me. It has and continues to be a nightmare. I have bought 5 Mercedes over the years but this made no difference. I would caution you to go anywhere but this dealership. They do not care about the customer in my opinion. More

Everyone at Mercedes-Benz of Nashville was incredibly helpful—truly a top-notch sales team! I can't say enough great things about the entire experience. A special thank you to Zenel Zeca, who worked clos helpful—truly a top-notch sales team! I can't say enough great things about the entire experience. A special thank you to Zenel Zeca, who worked closely with us to make sure we got the car we wanted. He made the whole buying process smooth and enjoyable. We’re so grateful—thank you again, Mercedes-Benz of Nashville! More

This was the best experience I have ever had buying a vehicle. I didn’t feel any pressure at all while looking at the vehicles, and Autumn was wonderful helping me and had a lot of knowledge about them. vehicle. I didn’t feel any pressure at all while looking at the vehicles, and Autumn was wonderful helping me and had a lot of knowledge about them. Would highly recommend both Autumn and this dealership! More

Good cars, good service, fast, easy, nice workers, very helpful, professional personals, highly recommended to all! helpful, professional personals, highly recommended to all! More

Greg Miles was great to work with. Excellent communication. Very responsive to all of my questions. One of the best car buying experiences ever. Excellent communication. Very responsive to all of my questions. One of the best car buying experiences ever. More

The staff was very personable and helpful. The showroom was very clean and break area was stocked with beverages and snacks for the customer's use. I was a bit disappointed with the amount The showroom was very clean and break area was stocked with beverages and snacks for the customer's use. I was a bit disappointed with the amount received for my trade in. It had new tires, new battery and ran great. More

The staff was very courteous. Overall sales experience was great. I highly recommend this dealership. Overall sales experience was great. I highly recommend this dealership. More

Janet Crick in sales is the best, she got me the car I wanted for the price I wanted and didn’t waste my time. wanted for the price I wanted and didn’t waste my time. More

I was very impressed on how quick everything went. Every process was extremely easy. The staff made this experience great. Thanks to Mr. Kurt, Mr. Brad and Mr. Derrick made my decision to drive 3 hour Every process was extremely easy. The staff made this experience great. Thanks to Mr. Kurt, Mr. Brad and Mr. Derrick made my decision to drive 3 hours away to get the vehicle that I wanted easy. More

Wonderful experience from start to finish ! John (sales ) and Michael (finance ) were so helpful, knowledgeable and responsive to all my questions and walked me through the purchase and underst John (sales ) and Michael (finance ) were so helpful, knowledgeable and responsive to all my questions and walked me through the purchase and understanding the features of the new vehicle! Highly recommended them ! They have just switched me to a Mercedes client after this wonderful experience! Thank you !!! More