Mercedes-Benz of Nashville

My sales representative Autumn was just incredible! From the initial greeting at the dealership until she checked to be sure I had both key fobs she was kind and professional, exceeding my expectations From the initial greeting at the dealership until she checked to be sure I had both key fobs she was kind and professional, exceeding my expectations in every way.thank you, Autumn, for all that you did in offering coffee and waiting until I had completed the paperwork to make my first Mercedes-Benz purchase the standard of excellence. More

I had probably the best experience ever buying a car here! Special thanks to John Wall and Ryan Storm for their help. here! Special thanks to John Wall and Ryan Storm for their help. More

I purchased a used vehicle that I was extremely happy about. I asked specific questions regarding the maintenance records and information that was provided on the carfax report. The next my check engine about. I asked specific questions regarding the maintenance records and information that was provided on the carfax report. The next my check engine light came on. I was advised to bring the vehicle in the next and have it looked at and was advised it was the O2 sensor. Take it to the manufacturer dealership its under warranty. I took it to the manufacturer dealership as instructed and was advised it needed a catalytic converter. I understand now why I was sold 4,000 extended warranty. I'm grateful that the repair is being covered, however I am extremely disappointed by the deceptive practices. Especially when I specifically asked questions regarding the vehicle and was assured it was in great condition. Completely disappointed and dissatisfied in the treatment I received cause now I have to pay for a rental car out of pocket while the car I've only had for one full day is being repaired. The response I received was "good thing you got the warranty" Yea, the extra 4,000 warranty. My frustration is I feel like I was lied to and played with just to make a sale and for a high end dealership that's very bad business. More

Great customer service, speedy process. Guys got me out the door quickly. No one likes to go sit and go through the car buying process, but these guys make it bearable. Guys got me out the door quickly. No one likes to go sit and go through the car buying process, but these guys make it bearable. More

Autumn was fantastic and the process was seamless. I definitely recommend this dealership for your next purchase. I definitely recommend this dealership for your next purchase. More

A very pleasant experience. All the people I dealt with were knowledgeable and friendly. The facility is first rate. All in all a cut above. All the people I dealt with were knowledgeable and friendly. The facility is first rate. All in all a cut above. More

John was a knowledgeable and professional salesperson with a no pressure attitude that made my shopping experience pleasant!! with a no pressure attitude that made my shopping experience pleasant!! More

This dealership took longer than normal to complete my purchase. The inventory available online did not match the inventory that was on the lot. After finally completing my purchase of a GLS 450, the ca purchase. The inventory available online did not match the inventory that was on the lot. After finally completing my purchase of a GLS 450, the car was very poorly detailed. It was missing tire shine, had hard water spots on the windows and the interior side of the windows was also very dirty. Overall, I was disappointed with this dealership More

We bought a pre-owned car here and the service was outstanding. Scott was phenomenal. Would definitely buy here again. outstanding. Scott was phenomenal. Would definitely buy here again. More

Mike Francis and Brigg are superior! They always get the deal done and quick! I will always recommend this dealership and this team! They always get the deal done and quick! I will always recommend this dealership and this team! More