Mercedes-Benz of Nashville

I originally left a 1-star review, but after the general manager personally reached out and handled the situation professionally, I’ve updated it to 3 stars. He explained that we had been misinformed and manager personally reached out and handled the situation professionally, I’ve updated it to 3 stars. He explained that we had been misinformed and confirmed the vehicle would not need repainting if the wrap were removed. He acknowledged that it should not have been represented that way and said he would address the issue with his team. The dealership ultimately decided to keep the wrap on the car since some customers prefer that look, which is understandable and appreciated. His direct communication and willingness to clarify the facts deserve credit. That said, the original experience should never have occurred. The salesperson began by praising the wrap, calling it an advantage that had protected the paint perfectly. When I asked why the vehicle was not Certified Pre-Owned, they said it could not be certified solely because it was wrapped. That explanation did not make sense because a wrap does not affect mechanical condition, factory warranty, or certification eligibility. When I asked them to remove the wrap so the car could be inspected and certified, the story changed completely. They then claimed the vehicle would need to be repainted once the wrap was removed. Those two statements cannot both be true. If the wrap truly protected the paint, repainting should not be necessary. Having owned several wrapped vehicles, I know firsthand that removing a quality wrap does not require repainting unless there is pre-existing damage or non-factory paint underneath. This contradiction made it clear that the issue was not the wrap itself but either a lack of understanding or an unwillingness to remove it. It felt like an attempt to mislead an informed customer. I chose not to move forward and will work with another Mercedes dealer in town where transparency and accuracy matter. More

Everyone was nice. Autumn was a nice sales person to work with. I would buy another car from them. Autumn was a nice sales person to work with. I would buy another car from them. More

Everyone was great! Hasan, Steve the manager and Jake in service ! 5 stars For each! Hasan, Steve the manager and Jake in service ! 5 stars For each! More

Everyone was very professional and made my purchase experience as smooth as it possibly have gone. I hope to work with them again for my next car. experience as smooth as it possibly have gone. I hope to work with them again for my next car. More

I found the car on a late night search, left my contact info and early the next morning I got a call. It ended up in a purchase. They were easy to work with made buying the car that more of a pleasure. info and early the next morning I got a call. It ended up in a purchase. They were easy to work with made buying the car that more of a pleasure. Thanks Emily, Brad and Ryan! Kudos! More

Answer all my questions and were very responsive sales person very professional and helpful I can’t say any more person very professional and helpful I can’t say any more More

Good experience. Autumn was very kind and helpful. Oher employees were helpful. I would reccomend. Autumn was very kind and helpful. Oher employees were helpful. I would reccomend. More

Very friendly people and just awesome . Hasan and the manger were very helpful and did everything to help me. Hasan and the manger were very helpful and did everything to help me. More

Autumn was so helpful and found my the car I really wanted. Financing was so helpful also. wanted. Financing was so helpful also. More

Jan was great! She and the whole staff made the entire process easy and fast. She and the whole staff made the entire process easy and fast. More