Mercedes-Benz of Naples - Service Center

Drove my 2 year old C300 from Toronto, ON., Canada, and got an engine warning light to worry about in Marco Island, FL. Ron was an exceptional liaison for the Naples dealership in smashing through (pr got an engine warning light to worry about in Marco Island, FL. Ron was an exceptional liaison for the Naples dealership in smashing through (previously unknown to me) administrative impediments about the factory warranty between MB Canada and MB USA. When I wasn't getting anywhere on the phone by myself, Ron sprung into action to expedite my all important in-service date to MB USA in New Jersey from Canada, despite me thinking I had all the paper documentation and info readily available for any emergency or warranty claim in my glove box. Who would have known that these admin hassles were just lurking in the background to ensnare anyone who has not yet had MB warranty service in the US on their Canadian car? Within 36 hours of Ron taking the issue over, my car was fixed right, nicely washed, and back on the road, repaired under MB factory warranty without additional cost to me, and I will no longer have a warranty documentation problem at any MB service department in the USA.. Besides being terrifically personable which helped make it feel like time went by faster, Ron was an exceptional professional, ensuring that, as the customer, I was always informed and kept up to date by phone and text messages (our request). He and his dealership kept us mobile with a complimentary Hertz rental vehicle (which he suggested I drive to Marco Is. and let their MB personnel drive and swap the C300 after it was ready, minimizing the interruption to my vacation and saving me a couple more hours to enjoy with family. All in all, after 4 decades of driving many different vehicles, I've never been so well treated and made to feel like I wasn't just a number by any service advisor at any US or Canadian dealership (including some other fancy MB stores in Toronto). Ask for Ron! More

I had several and somewhat unusual situations with my 1993 Mercedes 300 CE Cabriolet that called for service work which would be considered beyond the norm; such as a hard to detect check valve malfuncti 1993 Mercedes 300 CE Cabriolet that called for service work which would be considered beyond the norm; such as a hard to detect check valve malfunction causing starting problems. I also had hydraulic cylinder problems with my convertible top which was costly, but Mike Cabera tried his best to hold the cost down. I had tires with only 15,000 miles on them but were almost 8 years old and wanted to replace with a somewhat lower cost tire than the service dept. normally stocks. Mike and Joe found what I wanted and ordered them in special for me. Their service and cooperation is always greatly appreciated. More

I TURNED MY BENZ IN FOR SERVICING ON SATURDAY THE 17TH OF AUGUST,2013 AND I HAD THE DISTINGUISHED PRIVILEGE OF RECEVING THE HIGHEST QUALITY CUSTOMER CARE FROM SUZY.THIS EMPLOYEE TREATS EVERY CUSTOMER LIKE A AUGUST,2013 AND I HAD THE DISTINGUISHED PRIVILEGE OF RECEVING THE HIGHEST QUALITY CUSTOMER CARE FROM SUZY.THIS EMPLOYEE TREATS EVERY CUSTOMER LIKE A V.I.P.SHE HAS EXCELLENT PEOPLE SKILLS,A GREAT COMMUNICATOR,LISTENER,PROPLEM SOLVING SKILLSAND CARRIES HERSELF IN A PROFESSIONAL MANNER. SHE GOES THE EXTRA MILE TO MEETS THE CUSTOMER'S NEEDS.SHE IS A RISING STAR .SHE LEAVES A POSITIVE LASTING IMPRESSION ON THE CUSTOMER.SHE ALWAYS SERVES WITH A SMILE AND SHE REFLECTS THE CORE PRINCIPLES AND VALUES OF MERCEDES BENZ OF NAPLES.SHE TAKES PRIDE IN HER WORK,IS WELL INFORMED,GIVES 110 % ;SHE I DIPLOMATIC AND MAKES HERSELF INDISPENSABLE TO THE CUSTOMER NEEDS.SHE HAS ALL THE ATTRIBUTES AN EMPLOYER LOOKS FOR IN AN EMPLOYEE.SHE IS A CLASS ACT IN THE TRUE SENSE OF THE WORD. More

The people are always friendly and courteous. Very informative and always willing to go the extra mile. Keep up the great work the award was well deserved. informative and always willing to go the extra mile. Keep up the great work the award was well deserved. More

Terrible screeching noise coming from one of the wheels. The car was taken in, unscheduled, as soon as I arrived. Problem was located and solved within a few short hours. I appreciate Chuck's attention--h The car was taken in, unscheduled, as soon as I arrived. Problem was located and solved within a few short hours. I appreciate Chuck's attention--he has always been insightful of the problem and asks the right questions to identify probable cause. I've been bringing my cars to Chuck throughout the years and he has always treated me like I was the most important client he has. Thank you for having Chuck on your staff. More

The service is remarkable, friendly and technologically advanced. Mercedes-Benz dealership in Naples offers high quality service and creates amicable environment for its customers. I would like personally advanced. Mercedes-Benz dealership in Naples offers high quality service and creates amicable environment for its customers. I would like personally to thank Mr. Cabrera and the person who arrived at the scene where my car was located. The person from Service department arrived within possible short period of time and helped me with my car to tune a battery . More

great dealership. the best i have worked overall. the people you have are special try to keep your employes happy so the all stay there. thanks Cindy people you have are special try to keep your employes happy so the all stay there. thanks Cindy More

Top shelf attention to customer care! Same day service with loaner, with smiles. What else can a customer ask for? Price was right as well. with loaner, with smiles. What else can a customer ask for? Price was right as well. More