
Mercedes-Benz of Naples
Naples, FL
Filter Reviews by Keyword
By Type
Showing 1,166 reviews
Customer focussed. We would not have been able to execute this trade/sale if Mr. Politi had not suggested taking the car to my wife for her to test drive. We would not have been able to execute this trade/sale if Mr. Politi had not suggested taking the car to my wife for her to test drive. More
Awesome Experience! When it came time to buy another Mercedes-Benz, it was a naturally reaction to call on my sales consultant, Joe Politi. Mr. Politi has remained in co When it came time to buy another Mercedes-Benz, it was a naturally reaction to call on my sales consultant, Joe Politi. Mr. Politi has remained in constant contact with us over the past three years, offering any assistance that we may need. He helped us locate the perfect Certified Pre-Owned E350 for my wife. We love the car and the overall experience was as expected, prompt, courteous and efficient. We are loyal customers to the brand and MB of Naples. More
What a Pleasure! I did something completely different "for me" and decided to completely trust a good friends prior experience with MB of Naples. I met with Henri at I did something completely different "for me" and decided to completely trust a good friends prior experience with MB of Naples. I met with Henri at 930am. I did ABSOLUTELY ZERO research on the type of vehicle I ended up purchasing. I knew what I wanted and I trusted the system. Henri sat with me for about 20 mins. He brought me specs on 2 vehicles that were on the lot. After reviewing the specs I decided at the desk to test drive ONE of the two. Within minutes, we were on the road as Henri explained the many features of the '16 GLE350 4MATIC. After taking over the wheel, I knew at that point that this was THEE ONE. Got back to the office and within a matter of minutes we came to agreement on the price. Came back at 2pm and met with Tom as we did the paperwork. Everything done so smoothly and effortlessly, I wish everything in life could be this smooth and easy. The physical aspect of the dealership is Excellent. A great lounge to wait in and nice snacks. Every employee I encountered were cordial and upbeat. Especially Shanna and Rich Grimes. All in all, this experience was incredibly "professional and efficient." Looking forward to many more satisfied years with MB of Naples. KUDOS to the MB of Naples management for their obvious leadership skills and direction!! More
Top shelf Mercedes dealer Very helpful, service great. Loaner cars fantastic. Leased a car for the first time and had a great experience. We came to terms agreeable to both of Very helpful, service great. Loaner cars fantastic. Leased a car for the first time and had a great experience. We came to terms agreeable to both of us. Rob great salesman and John a great service advisor. Am hooked on Mercedes. More
Adam is what makes Mercedes benz outstanding Adam was extremely knowledgable and helpful while purchasing my new Mercedes benz. Adam shows the upmost professionalism but also has the friendliness Adam was extremely knowledgable and helpful while purchasing my new Mercedes benz. Adam shows the upmost professionalism but also has the friendliness and humor that made the task of car buying quite enjoyable. He walked me through all aspects of the car and even after the purchase he was there to answer additional questions and fill all my requests. My family has used Adam in prior purchases and we will continue to use Adam for all our future purchases with Mercedes benz. He will also get my full recommendation to anyone interested in purchasing a Mercedes benz. More
Dealership has everything to offer sales to service Dealership has great model selections for the buyer to easily select a model to complement their needs, accompanied by a superior enthusiastic sales a Dealership has great model selections for the buyer to easily select a model to complement their needs, accompanied by a superior enthusiastic sales and service team to complete the package to guarantee customer satisfaction. Thank you Adam Davis and Richard Grimes for your assisting to keep me in the Mercedes Benz family of distinctive automobiles. More
Finally Adam Davis is the most knowledgeable Car salesman that I have dealt with. He knows his product and listen to every question that is asked and answers Adam Davis is the most knowledgeable Car salesman that I have dealt with. He knows his product and listen to every question that is asked and answers it. He engaged the four of us including my 4 year old granddaughter. Naples Mercedes-Benz is fortunate to have him. Adam thanks for time and knowledge. More
WORST DEALER IN THE USA I have been buying and leasing cars for 45 years. In all that time I have never experienced anything like these people. 1st. The service department I have been buying and leasing cars for 45 years. In all that time I have never experienced anything like these people. 1st. The service department refused to fix a warranty issue with my brakes. I had to wait until I returned to my home up north to have the Mercedes dealer up there fix it. 2nd. I was notified by Mercedes that my lease was coming up and I should have a PRE- TURN IN inspection done to find out what things needed to be fixed before turning the car in. When I called Mercedes of Naples for an appointment, I was told there was no need a pre-inspection. "Just bring the car in when the lease is up" is what I was told. When I did turn the car in there were a few minor issues that I was dinged for. Nothing major. BUT WHEN I RECEIVED MY FINAL BILL I WAS CHARGED $3500.00 FOR REPAIRS. When I called Mercedes corporate and told them what happened they said they would call the dealership to see why I was told not to come in for a pre-inspection. Corporate called the dealership 3 times with no response. After several weeks I finally just paid the bill. I have leased over 10 cars and never have been charged a dime until buying this piece of #@#!. I will never buy another Mercedes and would advise anyone thinking of buying one to think again and at the very least STAY AWAY FROM MERCEDES OF NAPLES. More
Trust I fully trust the individuals we work with You can tell they care and I never worry about being taken care if Dr Wallace a longton I fully trust the individuals we work with You can tell they care and I never worry about being taken care if Dr Wallace a longton More
It was a very pleasant and informative experience. Adam Davis made our dealings with Naples Mercedes a truly unique experience. He was very professional, extremely knowledgeable of the product and cour Adam Davis made our dealings with Naples Mercedes a truly unique experience. He was very professional, extremely knowledgeable of the product and courteous to my wife and I. My wife is handicapped and he went to great lengths to make her as comfortable as possible. Although we did not select the Mercedes, Adam continued to be a friend. Other sales people should follow Adam's example on how to be the complete professional automobile salesperson. . More