Mercedes-Benz of Naples

Efficient and professional This branch was pleasant., professional and responsive. Mr. Krebbs worked to locate the vehicle we wanted and obtain.it within our tineline.. We are This branch was pleasant., professional and responsive. Mr. Krebbs worked to locate the vehicle we wanted and obtain.it within our tineline.. We are a first time Mercedes owner and the support to educate and be able to utilize the advance technology has been excellent. The vehicle is a dream and I love driving. More

Another great experience! Once again our experience with Mercedes Benz of Naples was extraordinary! Ann Margaret Ross worked hard to find us the perfect E and every staff membe Once again our experience with Mercedes Benz of Naples was extraordinary! Ann Margaret Ross worked hard to find us the perfect E and every staff member we dealt with was professional, knowledgeable, and made the purchase delightful. Special kudos to Tom Neglio in finance for explaining everything clearly and concisely. My wife and I have purchased cars from this dealership before, so we know that future service visits with Jackie Dressman will be handled with the same care and professionalism that is the hallmark of Mercedes Benz of Naples. More

Awesome Dealer, Awesome Service I just leased a 2019 C300 w/AMG Night package and I couldn't be more please with the experience. This is the second Mercedes that I leased from Naples I just leased a 2019 C300 w/AMG Night package and I couldn't be more please with the experience. This is the second Mercedes that I leased from Naples. Our Sales Person Ann Margaret was super helpful in guiding me to the vehicle the met my desires and budget. Naples will remain my dealer of choice for Mercedes vehicles. Regards Robert More

very professional great job did a great job ...gave me a loaner and got the job done right...very friendly very professional car came back very clean and in great shape did a great job ...gave me a loaner and got the job done right...very friendly very professional car came back very clean and in great shape More

Excellent Client Relations! I had a great experience with this dealership starting from the sales, finance, customer services as well. Our sales gentleman John was very knowledge I had a great experience with this dealership starting from the sales, finance, customer services as well. Our sales gentleman John was very knowledgeable about the vehicle I was interested in. He was very informative with all my follow-up questions about the vehicle after the sales as well. He took the time to find the car with the color I was looking for. Shannah was very personable and sent a nice note to follow-up about the sales. I had a very flawless experience in this dealership. I have also received follow-up call/email after the sales to ensure everything is going well. More

Great service but.. Have been taking my 2015 E250 Bluetec 4Matic for service since purchase. Service advisor Daniel Recendes is top notch, knowledgeable, patient and full Have been taking my 2015 E250 Bluetec 4Matic for service since purchase. Service advisor Daniel Recendes is top notch, knowledgeable, patient and fully explains both service completed and options available. Dealership is clean even though under construction. But.... Here’s the catch.... Mercedes Benz ALWAYS offers a loaner, this dealership, through new management still offers a loaner, with 50 miles to use per 24 hours of possession of the loaner. If you own a business or live greater than 10 miles of the dealership, you’re paying additional for any miles over 50. In my case, I own a business, was 2200 miles over service, waited 2 1/2 weeks for an appointment, and had a consultation in Sarasota 144 miles each way.I had to cancel the consultation costing my company a 3,000.00 refinish job. Total crap as far as I’m concerned as when going to a dealership you are paying above top tier mechanic rates which the new management raised as well. So my service was more expensive, and I was tethered to 5 miles from my house while being charged more money than the last service A. Over all I would still recommend this dealership solely on my service advisor Daniel, but would recommend complaining about mileage limitations placed on a loaner that you are paying for through your service. I switched from BMW to Mercedes because the vehicle overall was better monies spent, with a car that easily gets 40MPG on the highway, and had every option I wanted for 8% less than the BMW. But at least there I was NEVER limited on what miles I could drive on a loaner, including a 3400 mile trip to Pa. from south Florida while my BMW was in for service and I had an emergency to attend to. MERCEDES BENZ OF NAPLES, REMEMBER WITHOUT YOUR CUSTOMERS WILLING TO PAY FOR DEALER SERVICE RATES, YOU DONT HAVE A REPAIR FACILITY. Appreciate your excellent employees, and appreciate your customers. More

Repair of flat tire Upon discovering a flat tire in my car, I called the dealership and spoke to my service advisor, John Chapo. John advised that I could bring the car Upon discovering a flat tire in my car, I called the dealership and spoke to my service advisor, John Chapo. John advised that I could bring the car in though he had no loaners, he could probably turn the car over in a couple hours. I delivered the car for the tire repair and I was out within the two hours John had stated. More

Excellent customer service in handling my new car wishes! John took his time to research possible cars which met my new car wishes: size, color, options. Even went above and beyond by getting me out of my 20 John took his time to research possible cars which met my new car wishes: size, color, options. Even went above and beyond by getting me out of my 2017 lease and into a 2019 model early. My new car fits perfectly to my size and needs; it also includes items never would have thought on own: Apple phone connection, black tire hubs, ... I also appreciated the training at the dealership on the day of purchase (John) and follow-up a few days later at my house (Brock). Thank you to John (and Brock) - I am so very happy with my new 2019 Mercedes-Benz C300! More

Adam handled our purchase with our best interests in mind. Recently purchased our leased vehicle. Adam was extremely helpful with this transaction and assisting us to determine the correct path to follow. Tom Recently purchased our leased vehicle. Adam was extremely helpful with this transaction and assisting us to determine the correct path to follow. Tom Neglio is extremely organized and made going through the financial portion of our transaction painless. More

Efficient, helpful, out to please My service advisor, Jackie, is the best. She makes sure EVERYTHING is done properly and on time. My car only needed a recall for Takita airbags, yet My service advisor, Jackie, is the best. She makes sure EVERYTHING is done properly and on time. My car only needed a recall for Takita airbags, yet they provided me with a loaner and washed and vacuumed my car. Totally happy. More