Mercedes-Benz of Naples

Great service but.. Have been taking my 2015 E250 Bluetec 4Matic for service since purchase. Service advisor Daniel Recendes is top notch, knowledgeable, patient and full Have been taking my 2015 E250 Bluetec 4Matic for service since purchase. Service advisor Daniel Recendes is top notch, knowledgeable, patient and fully explains both service completed and options available. Dealership is clean even though under construction. But.... Here’s the catch.... Mercedes Benz ALWAYS offers a loaner, this dealership, through new management still offers a loaner, with 50 miles to use per 24 hours of possession of the loaner. If you own a business or live greater than 10 miles of the dealership, you’re paying additional for any miles over 50. In my case, I own a business, was 2200 miles over service, waited 2 1/2 weeks for an appointment, and had a consultation in Sarasota 144 miles each way.I had to cancel the consultation costing my company a 3,000.00 refinish job. Total crap as far as I’m concerned as when going to a dealership you are paying above top tier mechanic rates which the new management raised as well. So my service was more expensive, and I was tethered to 5 miles from my house while being charged more money than the last service A. Over all I would still recommend this dealership solely on my service advisor Daniel, but would recommend complaining about mileage limitations placed on a loaner that you are paying for through your service. I switched from BMW to Mercedes because the vehicle overall was better monies spent, with a car that easily gets 40MPG on the highway, and had every option I wanted for 8% less than the BMW. But at least there I was NEVER limited on what miles I could drive on a loaner, including a 3400 mile trip to Pa. from south Florida while my BMW was in for service and I had an emergency to attend to. MERCEDES BENZ OF NAPLES, REMEMBER WITHOUT YOUR CUSTOMERS WILLING TO PAY FOR DEALER SERVICE RATES, YOU DONT HAVE A REPAIR FACILITY. Appreciate your excellent employees, and appreciate your customers. More

Repair of flat tire Upon discovering a flat tire in my car, I called the dealership and spoke to my service advisor, John Chapo. John advised that I could bring the car Upon discovering a flat tire in my car, I called the dealership and spoke to my service advisor, John Chapo. John advised that I could bring the car in though he had no loaners, he could probably turn the car over in a couple hours. I delivered the car for the tire repair and I was out within the two hours John had stated. More

Excellent customer service in handling my new car wishes! John took his time to research possible cars which met my new car wishes: size, color, options. Even went above and beyond by getting me out of my 20 John took his time to research possible cars which met my new car wishes: size, color, options. Even went above and beyond by getting me out of my 2017 lease and into a 2019 model early. My new car fits perfectly to my size and needs; it also includes items never would have thought on own: Apple phone connection, black tire hubs, ... I also appreciated the training at the dealership on the day of purchase (John) and follow-up a few days later at my house (Brock). Thank you to John (and Brock) - I am so very happy with my new 2019 Mercedes-Benz C300! More

Adam handled our purchase with our best interests in mind. Recently purchased our leased vehicle. Adam was extremely helpful with this transaction and assisting us to determine the correct path to follow. Tom Recently purchased our leased vehicle. Adam was extremely helpful with this transaction and assisting us to determine the correct path to follow. Tom Neglio is extremely organized and made going through the financial portion of our transaction painless. More

Efficient, helpful, out to please My service advisor, Jackie, is the best. She makes sure EVERYTHING is done properly and on time. My car only needed a recall for Takita airbags, yet My service advisor, Jackie, is the best. She makes sure EVERYTHING is done properly and on time. My car only needed a recall for Takita airbags, yet they provided me with a loaner and washed and vacuumed my car. Totally happy. More

Car buying made easy at Mercedes-Benz of Naples I want to express my appreciation for a pleasurable buying experience at Mercedes-Benz of Naples. From beginning to end the process was professional, I want to express my appreciation for a pleasurable buying experience at Mercedes-Benz of Naples. From beginning to end the process was professional, respectable and a true pleasure. Shortly after my purchase, I noticed a very small scratch on the hood of the vehicle but since the vehicle was pre-owned, I never expected the dealership to do anything so I was reluctant to even mention it to anyone. However, during a follow-up phone call from Sales Consultant Brian Shea, he asked me if there are any issues with the vehicle, etc. I figured what the heck and I mentioned the scratch. Brian immediately said "that shouldn't be and we'll make it right". Within only 2 days, the vehicle was in the Naples shop and repaired in just over an hour! It's incredible, I can't even find the original scratch location, simply amazing....My many thanks to Brian Shea, Brock Linton and Jack Fitzgerald for making my purchase experience a pleasure. I most definitely highly recommend the dealership team and will certainly return to Mercedes-Benz of Naples for future purchases! More

Superb service My visit o Mercecdes of Naples is always pleasurable. Form the time I arrive until the time my Mercedes is ready, the staff is attentive to my needs. My visit o Mercecdes of Naples is always pleasurable. Form the time I arrive until the time my Mercedes is ready, the staff is attentive to my needs. Patiently and professionally explaining the service required and making sure I get a comparative, or even better, loaner. If I decide to wait in lounge of the dealership, it comfortable, spotless, and stocked with snacks and beverages. If I chose to be shuttled to a destination until my Mercedes is ready, they provide a personable driver, with knowledge of the routes, to get me there. More

Annual Service Tino is always amazing and provides the best customer service. I have bought at least 5 vehicles from Mercedes of Naples and I think Tino has been th Tino is always amazing and provides the best customer service. I have bought at least 5 vehicles from Mercedes of Naples and I think Tino has been the service manager for all of them. From the loaner that I had all week to the pick up processs...first class! More

Minor service Jackie is an amazing rep for the dealership she is always very attentive to my needs always has the clients interests . She always is able to accommod Jackie is an amazing rep for the dealership she is always very attentive to my needs always has the clients interests . She always is able to accommodate me More

Adam.....The Best We have been a Mercedes’s customer for years. We must say Adam is the Best Mercedes Sales Rep. We ever had. He is very knowledgeable and caring. We have been a Mercedes’s customer for years. We must say Adam is the Best Mercedes Sales Rep. We ever had. He is very knowledgeable and caring. He is a definite asset to the Naples Dealership Also he made several phone calls to us to ask if we had any questions regarding our new car. More