Mercedes-Benz of Naples

Our Service Advisor is superb. He is thorough, communicative, and responsive to my requests. He handled social distancing requirements and efficiently received and delivered the car with care. W communicative, and responsive to my requests. He handled social distancing requirements and efficiently received and delivered the car with care. We look forward to the relationship continuing. More

Attempt to Lease a 2020 Mercedes GLE350. I had a very impressive experience attempting to Lease a new 2020 GLE350 from a gentleman named Adam Davis. Mr. Davis was courteous, knowledgeable, an I had a very impressive experience attempting to Lease a new 2020 GLE350 from a gentleman named Adam Davis. Mr. Davis was courteous, knowledgeable, and extremely professional and is an absolute asset to the enterprise. Frank Costa Lakewood Ranch, Florida More

Fantastic customer service. Adam Davis was quick to respond to questions and glad to give straightforward answers. He was a breath of fresh air compared to dealing with other car salesmen. He’s a great respond to questions and glad to give straightforward answers. He was a breath of fresh air compared to dealing with other car salesmen. He’s a great representative of MB of Naples! Well done! Tom More

I had the pleasure of meeting Adam Davis, sales person extraordinaire with Mercedes Benz of Naples. Adam was more knowledgeable, informative, personable, compassionate, authentic and patient than any othe extraordinaire with Mercedes Benz of Naples. Adam was more knowledgeable, informative, personable, compassionate, authentic and patient than any other salesperson I have ever met in any industry. More

2020 GLC 300 Terrific Dealership. Always friendly and helpful. Very nice building renovations to service and sales. They accommodated our need to have a car while Terrific Dealership. Always friendly and helpful. Very nice building renovations to service and sales. They accommodated our need to have a car while we waited for new car to be delivered.. More

Service 5 Star This was my first time at Mercedes Naples, had a very pleasant experience, staff was extremely efficient and professional. Dealership needs to provi This was my first time at Mercedes Naples, had a very pleasant experience, staff was extremely efficient and professional. Dealership needs to provide better car washing service. Vehicle comes out soaking wet - not wiped down. Had to do it my self. More

New Car Lease I turned in my lease expiring MB and leased a new one the same day. The service is excellent, all personal are friendly and glad to help.Adam Davis to I turned in my lease expiring MB and leased a new one the same day. The service is excellent, all personal are friendly and glad to help.Adam Davis took care of us and was knowledgeable about the car and got us going with the minimum of delay. More

Professional and Courteous! Bottom line Mercedes of Naples has a top notch service center. Douglas was my service go to person and he was professional and knowledgeable every st Bottom line Mercedes of Naples has a top notch service center. Douglas was my service go to person and he was professional and knowledgeable every step of the way! More

When you spend $90K for a vehicle you expect a respectful, enjoyable transaction. The Sales experience was frankly not a good one. Our salesperson was short on customer focus and franky smug, the respectful, enjoyable transaction. The Sales experience was frankly not a good one. Our salesperson was short on customer focus and franky smug, the sale management was short on followup, the service experience again short on simple customer service. It took four calls over a 6 hour period to have management return a phone call. The first service experience to correct an issue that was indentified at the time of the sale was a a hot mess. We were notified at the time we brought the car that they were going to need 3 days for the repair. My wife waited over 20 minutes for someone to simply talk to her and find her car when she came to pick it up. We bought an SUV for a reason and got a 4 seater loaner with no notice that our car was going to be out of commision. I have bought a number of luxery cars, this was the first one for my wife. They turned what should have been a great experience into sour one. Sadly, perhaps a good recession will being back the days when people really cared about your business. In fairness we did get an apology from from sales manager and a promise to send his cell number to assurehis personal attention our next visit . Sadly, I had to followup up with him to remind him to share his number as he failed to send it as promised fter I waited 24 hours to do something he committed to do when we hung up. Doesnt bode well for future visits. I will say I love the car we bought ... just wish we went to another dealer. More