Mercedes-Benz of Naples

Service 5 Star This was my first time at Mercedes Naples, had a very pleasant experience, staff was extremely efficient and professional. Dealership needs to provi This was my first time at Mercedes Naples, had a very pleasant experience, staff was extremely efficient and professional. Dealership needs to provide better car washing service. Vehicle comes out soaking wet - not wiped down. Had to do it my self. More

New Car Lease I turned in my lease expiring MB and leased a new one the same day. The service is excellent, all personal are friendly and glad to help.Adam Davis to I turned in my lease expiring MB and leased a new one the same day. The service is excellent, all personal are friendly and glad to help.Adam Davis took care of us and was knowledgeable about the car and got us going with the minimum of delay. More

Professional and Courteous! Bottom line Mercedes of Naples has a top notch service center. Douglas was my service go to person and he was professional and knowledgeable every st Bottom line Mercedes of Naples has a top notch service center. Douglas was my service go to person and he was professional and knowledgeable every step of the way! More

When you spend $90K for a vehicle you expect a respectful, enjoyable transaction. The Sales experience was frankly not a good one. Our salesperson was short on customer focus and franky smug, the respectful, enjoyable transaction. The Sales experience was frankly not a good one. Our salesperson was short on customer focus and franky smug, the sale management was short on followup, the service experience again short on simple customer service. It took four calls over a 6 hour period to have management return a phone call. The first service experience to correct an issue that was indentified at the time of the sale was a a hot mess. We were notified at the time we brought the car that they were going to need 3 days for the repair. My wife waited over 20 minutes for someone to simply talk to her and find her car when she came to pick it up. We bought an SUV for a reason and got a 4 seater loaner with no notice that our car was going to be out of commision. I have bought a number of luxery cars, this was the first one for my wife. They turned what should have been a great experience into sour one. Sadly, perhaps a good recession will being back the days when people really cared about your business. In fairness we did get an apology from from sales manager and a promise to send his cell number to assurehis personal attention our next visit . Sadly, I had to followup up with him to remind him to share his number as he failed to send it as promised fter I waited 24 hours to do something he committed to do when we hung up. Doesnt bode well for future visits. I will say I love the car we bought ... just wish we went to another dealer. More

Beginning to end this was my best car buying experience. Purchased a vehicle on January 20 2020. I am 67 and have purchased more cars than I care to admit. My sales consultant Joe Politi was simply outstandi Purchased a vehicle on January 20 2020. I am 67 and have purchased more cars than I care to admit. My sales consultant Joe Politi was simply outstanding. The very best experience that I have ever had in my entire life. Thank you Joe. More

Outstanding disposition and professionalism! Definitely Outstanding disposition and professionalism! Definitely and asset to your company!!!! He's a pleasure to work with. Would definitely recommend Adam Outstanding disposition and professionalism! Definitely and asset to your company!!!! He's a pleasure to work with. Would definitely recommend Adam to friends and colleagues. More

Well appointed dealership. Courteous personnel, along with a we’ll maintain stock of vehicles. All efforts made to make sure that I had a good experience. with a we’ll maintain stock of vehicles. All efforts made to make sure that I had a good experience. More

Great salesman, great service Highly recommendation them to everyone Adam went over and above explaining the details of the car and all the features. A+ to everyone Adam went over and above explaining the details of the car and all the features. A+ More

We live near the North Naples dealership, however, we don't go there because of one reason Jackie. Even though the downtown dealership is so much further away she makes all the difference in the world. T don't go there because of one reason Jackie. Even though the downtown dealership is so much further away she makes all the difference in the world. The service she delivers is so outstanding that she sets the bar really high. It is a pleasure doing business with her. More