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Mercedes-Benz of Naples
Naples, FL
1,160 Reviews
Mercedes-Benz of Naples is a Naples FL Mercedes-Benz dealer serving South Florida and Central Florida Mercedes-Benz owners and shoppers. We are recognized as the premier destination for new Mercedes-Benz FL and used Mercedes-Benz FL. Visit our Mercedes-Benz dealership and discover unparalleled service, selection and satisfaction.
Mercedes-Benz of Naples in Florida treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to EXCELLENCE.
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our new Mercedes-Benz FL or used Mercedes FL, schedule a Mercedes-Benz test drive and investigate our Mercedes-Benz financing options . You can also request more information about a vehicle using our online form or by calling 1-888-606-8697.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,160 reviews
August 17, 2021
Ryan Eickelmann was excellent dealing with when we leased our 2021 Mercedes GLE 350 SUV. We liked the dealership. He delivered the car to our house. Kaushik & Surma Daphtary our 2021 Mercedes GLE 350 SUV. We liked the dealership. He delivered the car to our house. Kaushik & Surma Daphtary More
by kosh
Employees Worked With
Tom Neglio, Shannah Mallard, Ryan Eickelmann
August 16, 2021
Absolutely everyone there is professional but personable. This is our second Mercedes from them. We live 100 miles away yet use their service department for all our needs. Tino Guerrero was our service re This is our second Mercedes from them. We live 100 miles away yet use their service department for all our needs. Tino Guerrero was our service rep for our first, trust he will be the same on our latest purchase. Rob Seeds sold us our first, Miky Brin our second, both transactions were pleasant - even enjoyable, which not how most would describe buying a car. All three named individuals are examples of the professional and personable service we have come to expect and appreciate at Mercedes Naples. More
by airbeebo
August 12, 2021
Adam Davis was a pleasure to deal with as a Mercedes representative. Except for very long lead time to receive our desired car we would have bought a car from. He was very knowledgeable and understood w representative. Except for very long lead time to receive our desired car we would have bought a car from. He was very knowledgeable and understood when we were forced to buy a competitive car that was immediately available. One of the very best auto dealer reps we have met over several decades of buying cars . More
by Gary in Naples
Employees Worked With
August 11, 2021
Worst customer service I have ever recieved was treated like a second class citizen spoke with them for three days about a lease deal that was advertised on there web page. When I got there and he saw my w like a second class citizen spoke with them for three days about a lease deal that was advertised on there web page. When I got there and he saw my wife and I had tattoos he told me that they were not discounting any vehicle right now. I DONT NEED A DISCOUNT I WANTED THE CAR YOU ADVERTISED AND THE PRICE IT WAS ADVERTISED AT. I bought a CAR from a dealership down the road from them and actually bought a more expensive car. More
by Jerrymaestas
August 04, 2021
Recently worked with Brian Shea to purchase my most recent Mercedes. Let me first say my interaction with him personally, and the dealership as a whole has been exceptional. I have dealt with three oth recent Mercedes. Let me first say my interaction with him personally, and the dealership as a whole has been exceptional. I have dealt with three other Mercedes dealerships in the past and I had a level of expectation for Mercedes of Naples. I couldn’t have been more surprised. Brian and his team made the entire process seamless and stress free. Everyone encountered could not have been more pleasant, accommodating, and efficient. “The best or nothing” or nothing is reality here. I look forward to many additional purchases here. More
by mcgradywilliam
Employees Worked With
Josh (technology) five stars., Tom Neglio, Tino Guerrero, Brian Shea
August 02, 2021
Melissa was kind and went above and beyond to make my purchase a great experience. All around 5 star review. I would recommend her without reservation. purchase a great experience. All around 5 star review. I would recommend her without reservation. More
by Rjackman
Employees Worked With
Tom Neglio, Melissa Cordeiro
July 31, 2021
All the knowledge and experience you would expect - easy to work with - no pressure - truly nice people - made the car buying experience a pleasure - highly recommended! to work with - no pressure - truly nice people - made the car buying experience a pleasure - highly recommended! More
by Andy
Employees Worked With
July 22, 2021
Adam is one of the most attentive and service-oriented sales people I've ever met while buying a car. Car buying is a nightmare, but Adam was clear, quick, and a pleasure. Definitely would recommend worki sales people I've ever met while buying a car. Car buying is a nightmare, but Adam was clear, quick, and a pleasure. Definitely would recommend working with him for your next car purchase! More
by Victor
Employees Worked With
July 22, 2021
Fair honest and easy to deal withAlways have a loaner Fair honest and easy to deal with Always have a loaner available for service and service advisor answers calls quickly and with an answer I would re Fair honest and easy to deal with Always have a loaner available for service and service advisor answers calls quickly and with an answer I would recommend this dealership More
by Bob
