Mercedes-Benz of Naperville - Service Center

polite informative thorough service was completed without any issues thanks will continue to have my service done at this dealership any issues thanks will continue to have my service done at this dealership More

Great service and attentive support! Kevin Vosburgh makes sure that every detail is handled well and keeps in contact to make sure my car is returned with problems solved! Kevin Vosburgh makes sure that every detail is handled well and keeps in contact to make sure my car is returned with problems solved! More

AWESOME! !!!!! VERY PROFESSIONAL. IT WAS LIKE A FAMILY CULTURE. I WILL DEFINITLEY COME BACK AGAIN. !!!!! VERY PROFESSIONAL. IT WAS LIKE A FAMILY CULTURE. I WILL DEFINITLEY COME BACK AGAIN. More

The service department is very receptive to youre needs and comfort The minute you walk in you are taken care of by a advisor Rich who is our advisor is very friendly and sincere about what youre car needs and comfort The minute you walk in you are taken care of by a advisor Rich who is our advisor is very friendly and sincere about what youre car needs More

The level of professionalism here is next level. Everything thing about this facility resonates with excellence. Everything thing about this facility resonates with excellence. More

Excellent service and experience every visit. Adam Dellert is by far the best service advisor I’ve ever worked with and I drive out of my way to use this this service facilitate vs. the one much Adam Dellert is by far the best service advisor I’ve ever worked with and I drive out of my way to use this this service facilitate vs. the one much closer to my house. More

I have been using their service for 10 years now and they alway have friendly team members. Easy to schedule with overall great customer service. alway have friendly team members. Easy to schedule with overall great customer service. More

The svc reps and all people are all kind, & caring. Very clean dealership as well Very clean dealership as well More

I have been treated unfairly, lied too and ignored. Owning a Mercedes has been a dream of mine for over 20yrs! The experience I have received from this dealership in Naperville has turned my dream into Owning a Mercedes has been a dream of mine for over 20yrs! The experience I have received from this dealership in Naperville has turned my dream into a nightmare. I was told false information about car repair that had me choosing to either pay my mortgage or car payment! This kind of treatment has brought tears of disappointment! Never would I have ever thought such a well known company would demonstrate this type of behavior! It is loyalty or dedication of appreciation towards customers. I never thought I would be paying very expensive cost towards a vehicle and getting such horrible treatment. HIGHLY DISAPPOINTED! And I feel my pain shouldn’t go unnoticed! Sincerely, Devon Autman/Robert Silas More

The service advisor Mr. Frank Amanti was really nice and helped me understand the service and the service was completed in the time frame promised. I like this dealership an Frank Amanti was really nice and helped me understand the service and the service was completed in the time frame promised. I like this dealership and highly recommend them. More