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Mercedes-Benz of Naperville - Service Center

Naperville, IL

4.7
229 Reviews

229 Reviews of Mercedes-Benz of Naperville - Service Center

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March 30, 2023

Kevin is an outstanding service manager. He is knowledgeable, competent and affable. He handled all of our questions easily and was more than happy to assist us with our technology questions More

by EVS2617
Recommend Dealer
Yes
Employees Worked With
Kevin Vosburgh
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Apr 03, 2023 -

Mercedes-Benz of Naperville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kevin here at Mercedes-Benz of Naperville! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 24, 2023

Kevin Vosberg is, and always has been, a plesaure to work with. Very personable, and most professional. More

by d13blanken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fidel
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Mar 29, 2023 -

Mercedes-Benz of Naperville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naperville. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 23, 2023

polite informative thorough service was completed without any issues thanks will continue to have my service done at this dealership More

by magajda1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
adam dellert
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Mar 25, 2023 -

Mercedes-Benz of Naperville responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Mar 25, 2023 -

magajda1 responded

good job

March 23, 2023

Great service and attentive support! Kevin Vosburgh makes sure that every detail is handled well and keeps in contact to make sure my car is returned with problems solved! More

by anwhite
Recommend Dealer
Yes
Employees Worked With
Kevin Vosburgh
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Mar 23, 2023 -

anwhite responded

Great service and attentive support! Kevin Vosburgh makes sure that every detail is handled well and keeps in contact to make sure my car is returned with problems solved!

March 18, 2023

AWESOME! !!!!! VERY PROFESSIONAL. IT WAS LIKE A FAMILY CULTURE. I WILL DEFINITLEY COME BACK AGAIN. More

by mbanks15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ADAM, RICH, NICK
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Mar 20, 2023 -

Mercedes-Benz of Naperville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 17, 2023

The service department is very receptive to youre needs and comfort The minute you walk in you are taken care of by a advisor Rich who is our advisor is very friendly and sincere about what youre car needs More

by 150 optimax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Service Advisor
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Mar 21, 2023 -

Mercedes-Benz of Naperville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 16, 2023

The level of professionalism here is next level. Everything thing about this facility resonates with excellence. More

by sgarner70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
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Mar 20, 2023 -

Mercedes-Benz of Naperville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 13, 2023

Excellent service and experience every visit. Adam Dellert is by far the best service advisor I’ve ever worked with and I drive out of my way to use this this service facilitate vs. the one much More

by DRW17394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Dellert
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Mar 17, 2023 -

Mercedes-Benz of Naperville responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 09, 2023

I have been using their service for 10 years now and they alway have friendly team members. Easy to schedule with overall great customer service. More

by jrubis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin.
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Mar 13, 2023 -

Mercedes-Benz of Naperville responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 09, 2023

The svc reps and all people are all kind, & caring. Very clean dealership as well More

by djlucasus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wildeveld my service rep is superb, very kind, caring person. He is an excellent listener and empathic person. I always feel he will take excellent care of my vehicle, I trust him.
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Mar 13, 2023 -

Mercedes-Benz of Naperville responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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