Mercedes-Benz of Naperville - Service Center

Simple Online Scheduling and the service department took care of my requested repairs in a very reasonable amount of time ! care of my requested repairs in a very reasonable amount of time ! More

Customer Care Mgr was friendly, professional and thorough. I was informed of status and any additional work needed every step of the way. The only disappointment was that the car was not washed on thorough. I was informed of status and any additional work needed every step of the way. The only disappointment was that the car was not washed on pick up after having it for several days. I brought the car in just cleaned, I would have expected the same on pick up. More

The people at this location are very nice, friendly, respectful and courteous. The atmosphere is welcoming, I would definitely bring my car for future servicing, if needed, and refer others. When it's t respectful and courteous. The atmosphere is welcoming, I would definitely bring my car for future servicing, if needed, and refer others. When it's time for me to upgrade, I will purchase from here!!💓 More

Adam Dellert, Service Advisor is the best! He provided amazing customer service and I have high standards. I own and operate a Convention Planning business and send a lot of business to Ritz He provided amazing customer service and I have high standards. I own and operate a Convention Planning business and send a lot of business to Ritz Carlton and Four Seasons hotels. When I tell you Adam provides 5-Star, 5-Diamond service is an understatement. He treats your car as if it's his, and your money as if it's his. Don't take your car to any other Mercedes dealer for service. Take it to Mercedes-Benz of Naperville! More

Very easy to get an appointment. Service advisor Kevin very friendly and informative. The work was completed on time. I would highly recommend this dealership. Service advisor Kevin very friendly and informative. The work was completed on time. I would highly recommend this dealership. More

Extremely professional and personable experience provided by the Customer Care Consultant. Service was timely and well done. by the Customer Care Consultant. Service was timely and well done. More

The dealer completed the recall on time. The advisor was friendly and kept me informed. I was delighted. The advisor was friendly and kept me informed. I was delighted. More

Scheduled my appt by phone and was able to get the time I wanted. When I showed up at the dealership I was met as I pulled into the service bay. Paperwork took a few minutes and car was taken away for servic wanted. When I showed up at the dealership I was met as I pulled into the service bay. Paperwork took a few minutes and car was taken away for service. Service was completed on time. More

I love the dealership, the salesman’s, the people that service your car or informative, courteous, and very helpful service your car or informative, courteous, and very helpful More

The service people are always very responsive and are good at listening. Every time I bring my car in it’s always in better condition when I leave. good at listening. Every time I bring my car in it’s always in better condition when I leave. More