Mercedes-Benz of Naperville - Service Center

Great service team. Writers are friendly and knowledgeable. Techs are top notch. Car came back clean and looking great. Writers are friendly and knowledgeable. Techs are top notch. Car came back clean and looking great. More

I made on an appointment online after calling and being told I had to make an app online only. I always asked for a loaner upon drop off in order to be able to run the rest of my errands, especially on thi told I had to make an app online only. I always asked for a loaner upon drop off in order to be able to run the rest of my errands, especially on this day, when I’m dropping off the car and want to get around to do what I have to do before I picked up my vehicle and headed home. When I arrived to drop off the car, I was told they had no loaner cars and that if I needed one, I needed to call and let me know when I scheduled the reservation. I was ubered home by the dealer which was fine. The dealer finished in about four hours and I was ready to pick up my vehicle. When I arrived to the dealer, the tech sent me to the cashier and sent me on my way. The is the complete opposite to what my experience is typically like at Mercedes of St Charles. Typically, when I pick up from St. Charles, the tech takes the time to take me to their desk and go over what I got done, as well as the overview of the diagnostic if any of the vehicle. This was not my experience in Naperville. In my mind, I thought that perhaps they didn't find any issues, or he was busy (didn't seem applicable). A few days after my appointment, I received an email from the dealership explaining that my vehicle still needed maintenance. This is inconvenient because if the tech had taken the time to out of his day to let me leave with the "Luxurious Mercedes Benz" experience, he would have gone over the diagnostic with me and I would have made an appointment the day of. I live closer to Naperville. Moving forward, I will just make the trip to St Charles. More

Great customer service team! Staff had Excellent communication and very accommodating to my busy schedule. Staff had Excellent communication and very accommodating to my busy schedule. More

Adam Dellert is an attentive service advisor; helpful; patient and make one feel is important and the only customer with whom he is dealing. patient and make one feel is important and the only customer with whom he is dealing. More

Best MB service and dealership in Chicagoland! Clean showroom. Service is efficient and staff are very knowledgeable. Clean showroom. Service is efficient and staff are very knowledgeable. More

Service here is always top-notch. My Service Advisor Rich always takes good care of care of me and my Mercedes. Wouldn't think of going any other place for service. I'm always 100% ha My Service Advisor Rich always takes good care of care of me and my Mercedes. Wouldn't think of going any other place for service. I'm always 100% happy! More

Kevin was very helpful made me feel very comfortable about leaving my car the pricing they were charging me for the work and willing to look for any discounts that he could find for me about leaving my car the pricing they were charging me for the work and willing to look for any discounts that he could find for me More

The customer service was excellent & the mechanical service as well. This dealership is highly recommended! service as well. This dealership is highly recommended! More

Great service - prompt efficient friendly. Offered me a Lyft ride to and from downtown Naperville so I could shop and have lunch instead of sitting in the waiting room. Offered me a Lyft ride to and from downtown Naperville so I could shop and have lunch instead of sitting in the waiting room. More

Everything was done as promised and was done on time. Adam the service adviser, who I have used for 4 years is excellent. Adam the service adviser, who I have used for 4 years is excellent. More