Mercedes-Benz of Naperville - Service Center

MY wife, son and service dog were traveling through Chicago on way to dropping son off at college and we encountered a problem with back two tires on our SUV. Mercedes-Benz of Naperville, without a pr Chicago on way to dropping son off at college and we encountered a problem with back two tires on our SUV. Mercedes-Benz of Naperville, without a prior appointment, serviced the car, and in very little time got us back on the road. The service department and care manager was the best!!! More

Dante and the Mechanic did a good job assessing the problem with my vehicle. Good job! problem with my vehicle. Good job! More

They did exactly what i asked them to do as they have always done in the past since I purchased my vehicle always done in the past since I purchased my vehicle More

Service and personnel are fantastic! Andy was (and always is) jus wonderful to work with. I have been servicing my Mercedes at this dealership for the past 12 years, and I will continu Andy was (and always is) jus wonderful to work with. I have been servicing my Mercedes at this dealership for the past 12 years, and I will continue to do so. More

Again perfect as I have come to expect from Mercedes’ Benz of Naperville. Thank you Benz of Naperville. Thank you More

Service was excellent. All my questions were answered in a professional manner.. Car was received on time and agent gave me a call inbetween to check about a part before r All my questions were answered in a professional manner.. Car was received on time and agent gave me a call inbetween to check about a part before replacing it. More

Service department diagnosed and corrected an elusive issue with the shifter. I was kept informed and provided a ride home and picked up the next day when the car was ready. Have to mention that they als issue with the shifter. I was kept informed and provided a ride home and picked up the next day when the car was ready. Have to mention that they also washed the car and vacuumed the interior- nice 'extra' touch. Over 10 years with this dealership's both sales and service people- always a positive experience. More

Exceptional customer service was provided when I went in for an oil change. Very pleased with the overall experience. for an oil change. Very pleased with the overall experience. More

There was issue with billing. I had to call the dealership service director/Vp, who was on vacation and left a voice message with my billing issues. And then the service represent I had to call the dealership service director/Vp, who was on vacation and left a voice message with my billing issues. And then the service representative redid the bill. Not a pleasant experience. Didn’t feel like I was doing business with a Mercedes dealer. More

Kevin was very knowledgeable and kept me informed on the work that was being done. It was easy to pick up my car and the process was very quick. work that was being done. It was easy to pick up my car and the process was very quick. More