Mercedes-Benz of Naperville - Service Center

Welcoming and attentive staff. Always appreciate my busy. Show patience and are thorough with explanations. Always appreciate my busy. Show patience and are thorough with explanations. More

Hi i was there for oil change it was fast service thanks but the coffee machine was broke :( but the coffee machine was broke :( More

Great facility. Service gets the car in quickly. Loaners are available if the car has to be there 2hrs or more. Nice lounge area. Service gets the car in quickly. Loaners are available if the car has to be there 2hrs or more. Nice lounge area. More

I scheduled a 130K service on my 2013 C300 and was informed that my rear subframe was rusted all the way through and needed to be replaced. I am so glad that the technician found that during his inspe informed that my rear subframe was rusted all the way through and needed to be replaced. I am so glad that the technician found that during his inspection. Thankfully, the cost was covered in its entirety by Mercedes-Benz. I have kept up with my vehicle services for the last 10 years and have found this dealer to be exceptional. Most recently, I was working with Nick Scumaci, Assistant Customer Care Manager, who was phenomenal. He was very professional and went above and beyond to assist me with getting my car repaired in a timely fashion as well as arranged for a loaner vehicle and I really appreciated that. Thank you to the team of Mercedes-Benz of Naperville. More

Excellent service as always. I got my car back earlier than expected. I expect nothing less. Thanks. I got my car back earlier than expected. I expect nothing less. Thanks. More

Very nice and helpful staff. however I did find myself waiting a long time for an oil change however I did find myself waiting a long time for an oil change More

Adam kept me posted onto one and what was needed for my car to be repaired very professional. I was clean when I picked it up very happy with the service and also stated that in the future I might need oth car to be repaired very professional. I was clean when I picked it up very happy with the service and also stated that in the future I might need other services and repairs. More

The service is on time. They are friendly people and know what their doing too. Will refer to friend. They are friendly people and know what their doing too. Will refer to friend. More

MY wife, son and service dog were traveling through Chicago on way to dropping son off at college and we encountered a problem with back two tires on our SUV. Mercedes-Benz of Naperville, without a pr Chicago on way to dropping son off at college and we encountered a problem with back two tires on our SUV. Mercedes-Benz of Naperville, without a prior appointment, serviced the car, and in very little time got us back on the road. The service department and care manager was the best!!! More

Dante and the Mechanic did a good job assessing the problem with my vehicle. Good job! problem with my vehicle. Good job! More