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Mercedes-Benz of Naperville - Service Center

Naperville, IL

4.7
229 Reviews

229 Reviews of Mercedes-Benz of Naperville - Service Center

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August 10, 2021

Great service all the way around. The car was done on time as promised. Ok so I went there to have the b service. It was done. More

by KaBerto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service, Adam
Aug 10, 2021 -

KaBerto responded

Thank you

August 08, 2021

Nick is my service rep and he does a great job keeping my car services. The service cost is expensive . More

by Brobert545
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serafin Avila
Aug 13, 2021 -

Mercedes-Benz of Naperville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 29, 2021

It's always a pleasure to deal with folks at AutoNation in Naperville, especially Kevin in Service. He was able to save me a trip by dropping the car off and picking up the loaner. Great service !! More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 13, 2021 -

Mercedes-Benz of Naperville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

June 09, 2021

I do not recommend this dealership to anyone. I brought my vehicle in for failed emission test. They had it for about 3 days and said it was good so I gave it a week before I went to emissions again. I the More

by claytonkimberly33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service department manager
Jun 11, 2021 -

Mercedes-Benz of Naperville responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (630) 537-0312 to discuss what we can do to help.

December 16, 2020

I really appreciate the service department, especially Kevin, very honest and prompt, informed me every step of the way. Connie at costumer service is the most approachable person I’ve ever met, thank you More

by Mitra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Dec 18, 2020 -

Mercedes-Benz of Naperville responded

Mitra, thanks for your praise and kind comments about our team. Feel free to stop by if you ever need any more help.

July 15, 2020

Brought my ML 350 in after speaking with a service advisor named Frank. During our entire interaction, Frank was nothing but personable, knowledgeable, polite, and I felt comfortable conversing with h More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Amanti
Jul 19, 2020 -

Mercedes-Benz of Naperville responded

Paul, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 14, 2020

I could not ask for a better parts department. Hands down the BEST Mercedes parts department there is. I'm located in Flint Mi. and buy my parts from the BEST... Mercedes of Naperville. You guys ro More

by professional auto collision
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry in parts
Mar 16, 2020 -

Mercedes-Benz of Naperville responded

We are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 26, 2019

Not happy drove all the way from michigan to buy a car from here I've had it 15 day's and it already has a check engine light and is driving bad they say i have autonation which i don't cause i called and More

by Griff88
Recommend Dealer
No
Employees Worked With
Elmis
March 15, 2018

Charged for warranty diagnosis Charged me $175 to diagnose an issue covered under warranty. When I complained to GM heard a bunch of mumbo jumbo about lawsuits and he offered to m More

by Christy Zach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
GM
March 12, 2018

Worst experience ever! Dealership xxxx! If Gordon Ramsey ever thought about starting a TV show for nightmare dealerships he should begin with Mercedes Benz of Naperville f More

by Normi2k5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Hoffman
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