Mercedes-Benz of Naperville - Service Center

From service department to sales department (Serafin), they are very helpful, considerate, and kind. They make me feel like family. Keep doing what you all are doing! they are very helpful, considerate, and kind. They make me feel like family. Keep doing what you all are doing! More

I really think Naperville Mercedes is a great dealership. I was devestated to find out that my 2015 C300 with only 48,000 miles needs a new engine. I take great care of the car and only drive it around 8,000 I was devestated to find out that my 2015 C300 with only 48,000 miles needs a new engine. I take great care of the car and only drive it around 8,000 miles per year. Not sure where I go from here. More

Good costumer service!Very friendly people with a lot of Good costumer service! Very friendly people with a lot of peasants to everyone. Just I think the price for service “B” is to high. Thank you so much Good costumer service! Very friendly people with a lot of peasants to everyone. Just I think the price for service “B” is to high. Thank you so much for the service! More

I was skeptical going to Naperville Mercedes when I learned they are owned by Auto Nation because my experience at Westmont Mercedes has been terrible. But, Frank went above and beyond taking care of m learned they are owned by Auto Nation because my experience at Westmont Mercedes has been terrible. But, Frank went above and beyond taking care of my service with honesty and integrity. More

Sandy was very nice and very helpful when scheduling my service appointment. Adam was extremely thorough and explained ever detail. Their Service Center was impeccable and very comfortable. Overall I was service appointment. Adam was extremely thorough and explained ever detail. Their Service Center was impeccable and very comfortable. Overall I was very satisfied with my experience and would recommend them. More

My service manager Adam did a a great job keeping me informed on my car's progress. He provided me with the detailed information I needed to make the right decisions in proceeding with my car's mainten informed on my car's progress. He provided me with the detailed information I needed to make the right decisions in proceeding with my car's maintenance. Adam is a credit to your team. More

Friendly professional staff and service. Went in to take care of a recall issue and my car was checked out thoroughly. care of a recall issue and my car was checked out thoroughly. More

Compared to a visit of mine in the height of pandemic it is observed that things have greatly improved and there is a service person to greet you at your entry to the bay. Assistant Manager Kevin was very is observed that things have greatly improved and there is a service person to greet you at your entry to the bay. Assistant Manager Kevin was very courteous and prompt. More

Always great service place and my favorite dealership with friendship with friendship More

I brought my GLB250 in for my "Service A". Frank Amanti took care of everything with professionalism and courtesy.. Happy with the work and the experience. took care of everything with professionalism and courtesy.. Happy with the work and the experience. More