Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Naperville - Service Center

Naperville, IL

4.7
229 Reviews

229 Reviews of Mercedes-Benz of Naperville - Service Center

Sort by
February 13, 2022

Adam Dellert in Service handled my issue with his usual great attentiveness and follow up. More

by Amoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dellert, Serafin Avila
Report | Print
Feb 15, 2022 -

Mercedes-Benz of Naperville responded

Hi Amoore, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

February 11, 2022

Service was good but could have been better. Maybe it’s because if winter season but I’ll definitely go back there again coming summer time to see. More

by Tilou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin from services.
Report | Print
Feb 15, 2022 -

Mercedes-Benz of Naperville responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

February 09, 2022

Great dealership. Very professional. Our experience with the Service Coordinators has been very good. The car has been excellent. More

by grafech_ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Coordinator
Report | Print
Feb 12, 2022 -

Mercedes-Benz of Naperville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 01, 2022

Everyone is very personable-friendly and polite. Clean. Nick is always a pleasure to work with. More

by Scuomo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Feb 04, 2022 -

Mercedes-Benz of Naperville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 28, 2022

Frank was very nice. Kept us informed. The atmosphere was great. Also, we were acknowledged by just about all of the salesmen there. We appreciate that. More

by Eli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Jan 31, 2022 -

Mercedes-Benz of Naperville responded

Hi Eli, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 27, 2022

Rich is an awesome service advisor. Always ready to work to meet customer needs. Follow up and looks out for the customer. More

by Sandesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich - Service Adviser
Report | Print
Jan 27, 2022 -

Sandesh responded

Keep up the amazing service!

January 21, 2022

Very clean and service is wonderful. However, pricing for repairs is extremely high and would look elsewhere. More

by Wil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick in servixs
Report | Print
Jan 25, 2022 -

Mercedes-Benz of Naperville responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 18, 2021

Kevin was fantastic I arrived in a frenzy - he told me not to worry he’d take care of me and he did. With every issue I’ve had this year Kevin has followed through. Never over promise, has kept me infor More

by Guccimum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Vosburgh , Serafin Avila, Mike Tegge
Report | Print
Oct 21, 2021 -

Mercedes-Benz of Naperville responded

Hi Guccimum, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

October 01, 2021

Awesome place if looking for a new, or pre owned vehicle . Will be back when ready for upgrade. More

by Ms.T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Amanti
Report | Print
Oct 05, 2021 -

Mercedes-Benz of Naperville responded

We are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!

September 08, 2021

this dealer charged nearly $400 more than the dealer I usually go to for the 20k B service. compare prices as they ultimately matched the price. Will not get service done here again More

by KamVer1022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick
Report | Print
Sep 09, 2021 -

Mercedes-Benz of Naperville responded

Thank you for taking the time to share your feedback with us. Please call our General Manager at (630) 537-0312 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

1
...
19
20
21
...
23