Mercedes-Benz of Naperville - Service Center

Great dealership. Very professional. Our experience with the Service Coordinators has been very good. The car has been excellent. the Service Coordinators has been very good. The car has been excellent. More

Everyone is very personable-friendly and polite. Clean. Nick is always a pleasure to work with. Nick is always a pleasure to work with. More

Frank was very nice. Kept us informed. The atmosphere was great. Also, we were acknowledged by just about all of the salesmen there. We appreciate that. great. Also, we were acknowledged by just about all of the salesmen there. We appreciate that. More

Rich is an awesome service advisor. Always ready to work to meet customer needs. Follow up and looks out for the customer. to meet customer needs. Follow up and looks out for the customer. More

Very clean and service is wonderful. However, pricing for repairs is extremely high and would look elsewhere. for repairs is extremely high and would look elsewhere. More

Kevin was fantastic I arrived in a frenzy - he told me not to worry he’d take care of me and he did. With every issue I’ve had this year Kevin has followed through. Never over promise, has kept me infor not to worry he’d take care of me and he did. With every issue I’ve had this year Kevin has followed through. Never over promise, has kept me informed at every step. Thank you Kevin for all your help and patience. More

Awesome place if looking for a new, or pre owned vehicle . Will be back when ready for upgrade. . Will be back when ready for upgrade. More

this dealer charged nearly $400 more than the dealer I usually go to for the 20k B service. compare prices as they ultimately matched the price. Will not get service done here again usually go to for the 20k B service. compare prices as they ultimately matched the price. Will not get service done here again More

From service department to sales department (Serafin), they are very helpful, considerate, and kind. They make me feel like family. Keep doing what you all are doing! they are very helpful, considerate, and kind. They make me feel like family. Keep doing what you all are doing! More

I really think Naperville Mercedes is a great dealership. I was devestated to find out that my 2015 C300 with only 48,000 miles needs a new engine. I take great care of the car and only drive it around 8,000 I was devestated to find out that my 2015 C300 with only 48,000 miles needs a new engine. I take great care of the car and only drive it around 8,000 miles per year. Not sure where I go from here. More