Mercedes-Benz of Naperville - Service Center

Great customer service getting a few recalls handled on my 2022 GLE 450. Service advisor kept me informed and the dealership was very flexible when I was out of town when the service was complete. Impres my 2022 GLE 450. Service advisor kept me informed and the dealership was very flexible when I was out of town when the service was complete. Impressed with the overall service. More

Despite living over three hours away, I consistently opt for the service provided at this location for my 2017. They consistently go above and beyond to accommodate my needs, ensuring my car receives top-no for the service provided at this location for my 2017. They consistently go above and beyond to accommodate my needs, ensuring my car receives top-notch care. I have unwavering trust in their expertise and recommendations regarding service for my vehicle. During my last visit, Dante exemplified exceptional customer care, surpassing my expectations. I commend the team for their outstanding efforts and encourage them to continue their exceptional work! More

I have a long and ongoing relationship with this dealership. It's always a pleasant experience while visiting my friends in service, parts and sales. dealership. It's always a pleasant experience while visiting my friends in service, parts and sales. More

I’m always happy with my service. Dante does a great job at keeping me updated on what is needed on my vehicle. He is very knowledgeable and easy to work with. It’s nice to have the p Dante does a great job at keeping me updated on what is needed on my vehicle. He is very knowledgeable and easy to work with. It’s nice to have the peace of mind, knowing everything is done correctly. More

I had an issue observed with my S class (engine miss fire) during the idle speed. I took the vehicle to MB of Naperville, my service advisor was Kevin, he had the issue diagnosed promptly and informed t fire) during the idle speed. I took the vehicle to MB of Naperville, my service advisor was Kevin, he had the issue diagnosed promptly and informed the issue as engine miss fire. Since the part was on back order, he communicated with me the details and arranged a loaner. I have been getting my Vehicles serviced for the past 26 years at MB of Naperville. Kevin is one of the Service managers I can rely and trust to get the my cars serviced. Thank you Kevin and MB. Keep improving the Customer satisfaction to remain faithful to MB family. More

Normally, this dealership has impeccable customer service. I was extremely disappointed and dissatisfied this time service. I was extremely disappointed and dissatisfied this time More

Generally the most effective dealership I’ve worked with. There are always ups and downs but almost everyone in service and sales is top notch. I have been using this dealership since the year 2000. In the l There are always ups and downs but almost everyone in service and sales is top notch. I have been using this dealership since the year 2000. In the last 23 years I’ve not been able to find a Better Facility in the next three states. More

Nick is my go-to guy: Friendly, knowledgeable, and very accessible. He's a problem solver. Overall, great customer experience. accessible. He's a problem solver. Overall, great customer experience. More

They got my sons C300 in quickly and were able to take care of the warrantied subframe issue with no problem. We got the car back sooner than expected and they kept us informed every step of the way. Gr care of the warrantied subframe issue with no problem. We got the car back sooner than expected and they kept us informed every step of the way. Greatly appreciate the professionalism! Thank you! More

Very good service and communication. Frank A is always on top of things. This is our second vehicle we have taken to MB of Naperville and never any issues. Frank A is always on top of things. This is our second vehicle we have taken to MB of Naperville and never any issues. More