Mercedes-Benz of Naperville - Service Center

Normally, this dealership has impeccable customer service. I was extremely disappointed and dissatisfied this time service. I was extremely disappointed and dissatisfied this time More

Generally the most effective dealership I’ve worked with. There are always ups and downs but almost everyone in service and sales is top notch. I have been using this dealership since the year 2000. In the l There are always ups and downs but almost everyone in service and sales is top notch. I have been using this dealership since the year 2000. In the last 23 years I’ve not been able to find a Better Facility in the next three states. More

Nick is my go-to guy: Friendly, knowledgeable, and very accessible. He's a problem solver. Overall, great customer experience. accessible. He's a problem solver. Overall, great customer experience. More

They got my sons C300 in quickly and were able to take care of the warrantied subframe issue with no problem. We got the car back sooner than expected and they kept us informed every step of the way. Gr care of the warrantied subframe issue with no problem. We got the car back sooner than expected and they kept us informed every step of the way. Greatly appreciate the professionalism! Thank you! More

Very good service and communication. Frank A is always on top of things. This is our second vehicle we have taken to MB of Naperville and never any issues. Frank A is always on top of things. This is our second vehicle we have taken to MB of Naperville and never any issues. More

I am very happy with the service I’ve received at this location. Their employees are friendly and accommodating. I could go to a dealer closer to my home but I feel comfortable working with this dealershi location. Their employees are friendly and accommodating. I could go to a dealer closer to my home but I feel comfortable working with this dealership. More

Every time I dropped my car for check ups would receive the car back with other issues, including employee's mistake and not detail oriented. This will result to going back and forth to the dealership to h the car back with other issues, including employee's mistake and not detail oriented. This will result to going back and forth to the dealership to have the car properly repaired. Service team need to treat the cars with more attention and careful to not leave scratches and damages, and supervisor needs to check the car before calling the owner to pick it up. Management is on top, sadly they have to jump in to help the situation as some service advisors give bad customer service, rude attitude, and they would try to get rid of you as fast as possible, careless. Definitely did receive the Mercedes brand standard service. More

. .thanks to Manuel at MB Naperville service handling a warranty issue on work done before warranty issue on work done before More

AS ALWAYS I WAS CERTAINLY PLEASED WITH THE SERVICE PERFORMED. HAVING TO BE ABLE TO USE A BRAND NEW CAR IS ALWAYS A PLUS WHEN LEAVING MINE FOR SERVICING PERFORMED. HAVING TO BE ABLE TO USE A BRAND NEW CAR IS ALWAYS A PLUS WHEN LEAVING MINE FOR SERVICING More

The staff here is very professional and polite. The move very diligently to get customers in and out of the dealership. I highly recommend this dealership for all your Mercedes needs. The move very diligently to get customers in and out of the dealership. I highly recommend this dealership for all your Mercedes needs. More