Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Naperville - Service Center

Naperville, IL

4.7
227 Reviews

227 Reviews of Mercedes-Benz of Naperville - Service Center

Sort by
March 22, 2022

I have been a customer of MB of Naperville since 2001, and I have so far purchased 4 cars from them. I have never been disappointed with the dealership, from the sales team to the very attentive and court More

by bnikravan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Vosburgh
Report | Print
Mar 26, 2022 -

Mercedes-Benz of Naperville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Mar 26, 2022 -

bnikravan responded

All comments and feedback were truly meant and well-deserved. My experience working with Kevin at your service department has been awesome!

March 17, 2022

This dealership has always been straightforward about any needed repairs. Service Manager Kevin has been great to work with. More

by Ron.wright52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
March 17, 2022

Adam is a great service advisor, Thanks Adam! !! He always advise the best and listens patiently my questions…always ready to help beyond call of duty! More

by Dr. Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam ( Service Advisor)
Report | Print
March 14, 2022

Really appreciate all of the communication and extra help from Kevin and his team. Thank you More

by joepiraino1
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Mar 15, 2022 -

Mercedes-Benz of Naperville responded

Hello, thank you for your kind review; we are happy to pass along your comments to Kevin here at Mercedes-Benz of Naperville! Please don't hesitate to reach out if there's anything additional we can do for you.

February 28, 2022

Adam, was amazing. Told him what I needed and he explained everything perfectly/no surprises and even came up with a plan for future services. Exceptional service, hi More

by Bvaldivia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Brodus
Report | Print
Mar 03, 2022 -

Mercedes-Benz of Naperville responded

Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Naperville and we hope to be of service again in the future.

February 18, 2022

The service team made me feel respected, important, heard, and understood during my annual maintenance visit. More

by BSCHMID3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Wildeveld
Report | Print
Feb 22, 2022 -

Mercedes-Benz of Naperville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 17, 2022

Very friendly environment staff very pleasant and knowledgeable about work that was done communication was great. More

by Ms.T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Townsend
Report | Print
Feb 22, 2022 -

Mercedes-Benz of Naperville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 17, 2022

These guys are great. They found other issues with my truck and recommended and cost effective solution as opposed to telling me I absolutely need it done like other deale More

by dgrant0718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith from the service department
Report | Print
Feb 22, 2022 -

Mercedes-Benz of Naperville responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 13, 2022

Adam Dellert in Service handled my issue with his usual great attentiveness and follow up. More

by Amoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Dellert, Serafin Avila
Report | Print
Feb 15, 2022 -

Mercedes-Benz of Naperville responded

Hi Amoore, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

February 11, 2022

Service was good but could have been better. Maybe it’s because if winter season but I’ll definitely go back there again coming summer time to see. More

by Tilou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin from services.
Report | Print
Feb 15, 2022 -

Mercedes-Benz of Naperville responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

1
...
18
19
20
...
23