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Mercedes-Benz of Naperville - Service Center

Naperville, IL

4.7
227 Reviews

227 Reviews of Mercedes-Benz of Naperville - Service Center

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May 16, 2022

Rich Service Manager is the best. Always follows through on my requests. Needed new tires, Rich researched the best tire for my particular situation at the best price. Extra request More

by miken51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich W.
May 18, 2022 -

Mercedes-Benz of Naperville responded

Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

May 10, 2022

Excelente servicio, como no hablo ingles, llegue con algo de incertidumbre por esto, y me fue muy bien, el asesor muy amable y me explico todo a detalle. More

by Daniel Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
no lo recuerdo
May 13, 2022 -

Mercedes-Benz of Naperville responded

¡Daniel, nuestro personal está dedicado a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que puede confiar! ¡Muchas gracias por ser uno de nuestros valiosos huéspedes y esperamos su próxima visita!

May 10, 2022

Very professional staff and honest mechanics. Sales people always welcoming and follow up on questions immediate. More

by Jim d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin and Serphin in sales
May 10, 2022 -

Jim d responded

Great service. Very professional

May 10, 2022 -

Jim d responded

Very professional and courteous

May 09, 2022

No waste time, very polite staff and comfortable place. Very complete report about diagnostic problems of te vehicle. More

by sandracruz2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keven
May 12, 2022 -

Mercedes-Benz of Naperville responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

May 05, 2022

Dealership did great job communicating and get work done in timely fashion. Nick the service tech I dealt with went above and beyond to help ease the process. More

by SJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick service tech
May 09, 2022 -

Mercedes-Benz of Naperville responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

May 05, 2022

Good customer service never have a problem with this here. Quick on service and explaining the work More

by lcoleman17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
May 09, 2022 -

Mercedes-Benz of Naperville responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

April 30, 2022

My Service Rep. Is always finding way to save me money on repairs or parts. Always gives Excellent Service and I really Appreciate him. Thank you Rich Wildeveld. Nap More

by philg65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wildeveld
May 03, 2022 -

Mercedes-Benz of Naperville responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 30, 2022

Mercedes-Benz is the most professional dealership I've dealt with. My service advisor is the best and since I live a distance from the dealership, he always strives to ensure that I get everything done to More

by ChrisJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Wildeveld
Apr 30, 2022 -

ChrisJ responded

Thanks again to Mercedes-Benz of Naperville.

April 29, 2022

Mercedes Benz of Naperville is an outstanding dealership. The service department is first class and our representative, Kevin, has always proven to be professional while making us feel like we had a friend More

by wdpedersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
May 04, 2022 -

Mercedes-Benz of Naperville responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 23, 2022

Scheduled appointment to fix two recalls on my car. Both issues were repaired and replaced both batteries in my vehicle. Service depart was very accommodating and completed he work in a timely fashion. More

by dlaska1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard wildeveld
Apr 26, 2022 -

Mercedes-Benz of Naperville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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