Mercedes-Benz of Naperville - Service Center

I have been treated unfairly, lied too and ignored. Owning a Mercedes has been a dream of mine for over 20yrs! The experience I have received from this dealership in Naperville has turned my dream into Owning a Mercedes has been a dream of mine for over 20yrs! The experience I have received from this dealership in Naperville has turned my dream into a nightmare. I was told false information about car repair that had me choosing to either pay my mortgage or car payment! This kind of treatment has brought tears of disappointment! Never would I have ever thought such a well known company would demonstrate this type of behavior! It is loyalty or dedication of appreciation towards customers. I never thought I would be paying very expensive cost towards a vehicle and getting such horrible treatment. HIGHLY DISAPPOINTED! And I feel my pain shouldn’t go unnoticed! Sincerely, Devon Autman/Robert Silas More

The service advisor Mr. Frank Amanti was really nice and helped me understand the service and the service was completed in the time frame promised. I like this dealership an Frank Amanti was really nice and helped me understand the service and the service was completed in the time frame promised. I like this dealership and highly recommend them. More

Service Adviaor very pleasant. Service was good and completed in the time I was told. Waiting area clean and comfortable. Service was good and completed in the time I was told. Waiting area clean and comfortable. More

Have been a customer for 23 years. They are a fantastic group. I highly recommend them They are a fantastic group. I highly recommend them More

Straightforward process. I was able to have a loaner car ready to go and not disturb my day. Nick was great, helpful, and friendly. I selected a plan for this visit and my 60 I was able to have a loaner car ready to go and not disturb my day. Nick was great, helpful, and friendly. I selected a plan for this visit and my 60k visit to help save in the future. More

Good service and quick taking care of the maintenance, although the finish time was little later than originally informed. I was able to have a loaner car to go which is a great service. although the finish time was little later than originally informed. I was able to have a loaner car to go which is a great service. More

The Dealership has been very good in taking personal care of clients and although many other dealerships are available I will still prefer to Naperville for both buying and service, of clients and although many other dealerships are available I will still prefer to Naperville for both buying and service, More

Service id done very professionally and communication was timely. Have visited this service center previously. timely. Have visited this service center previously. More

I like the overall service here. Frank is always pleasant to interact with when I have any service issues. Frank is always pleasant to interact with when I have any service issues. More

My experience with MB of Naperville has been nothing short of awesome! Nick is wonderful. The staff is polite, kind, friendly, yet professional. I plan to continue using them for my repair and possible short of awesome! Nick is wonderful. The staff is polite, kind, friendly, yet professional. I plan to continue using them for my repair and possible purchase needs, going forward!!! Thank You! More