Mercedes-Benz of Nanuet

Horrible sales experience Purchased GL450 CPO - plenty of defects at time of purchase which were never disclosed until I showed up at the dealership even though I had told them Purchased GL450 CPO - plenty of defects at time of purchase which were never disclosed until I showed up at the dealership even though I had told them multiple times that I dont want to spend too much time at the dealership. - Vehicle was marked as CPO but had plenty of damage which was never fixed. Don`t understand how Mercedes will let the dealership mark the vehicle as CPO when it has so much damage on the interior. The whole idea behind buying this vehicle was that it was a CPO but defnitely doesnt meet the CPO standards. - Wood crack was not even mentioned to me until I picked up on it. - Rear console vent broken, Passenger seat back side net,Cigarette lighter not working, vehicle had a strange odor, No vehicle delivery check list was given, Brakes were worn out at delivery (confirmed by another benz dealer), Run flat tire had low pressure due to a nail. They blame it on me but of course I cant prove it and neither can they. All I can say is I did get a low pressure warning on my way home from the dealership. Overall not satisfied with the way the vehicle was delivered. They did give me a loaner to fix all these issues but they kept the vehicle for a good 3 weeks only to say they don`t have the parts. The vehicle was picked up for service on Nov 7th. No communication was given to me even once unless I reached out to them. Had to leave a few messages before someone got back to me. I was actually blamed saying I went away on vacation and hence they could not deliver the vehicle. But the fact is that I sent an email on Nov 19th that i was going on vacation. John Kim asked me if I wanted to leave the vehicle with them until I get back. They never took the initiative to return the vehicle to me. As far as brakes are concerned, initially they blamed BENZ Bridgewater NJ as scrupulous dealer and said brakes were fine and they dont need replacement. After I expressed dissatisfaction over the prolonged time it took for fixing the cosmetic defects, they replaced the brakes as a "courtesy". Dont understand why they made a U-turn on this. If I had waited for an extra week before i purchased, I would have got free pre paid maintenance which was offered starting Dec 1,2014. When i asked the sales person about this, I was told that the vehicle would have been gone by that time. This vehicle was sitting in the dealership for at least 4 weeks. I started negotiation 1 week prior to purchase. If it was in so much demand it would have been gone by that time. More over, why would they sell the vehicle to any customer without meeting CPO standards ?? More

Truly Professional Sales Team Rich Hesse and his sales team make the car buying process an outstanding experience. I shopped for a used Mercedes at many dealerships, but Mercedes Rich Hesse and his sales team make the car buying process an outstanding experience. I shopped for a used Mercedes at many dealerships, but Mercedes Benz of Nanuet gave me the best price for the best vehicle out there. Not only were their prices better than most on Autotrader.com, they gave me the most money for my trade-in. My purchase could not have been done more professionally. I recommend Mercedes Benz of Nanuet to anyone looking to purchase or lease a Mercedes Benz. More

Exceptional Quality, and Service - John Kim I purchased my new car from Mercedes-Benz of Nanuet because of the quality team it employs. John Kim worked closely with me as we identified the best I purchased my new car from Mercedes-Benz of Nanuet because of the quality team it employs. John Kim worked closely with me as we identified the best car for me, and a good value for my trade. John was professional and courteous and worked hard to earn my business. I'm glad he did. When you are looking for a car, your 'sales lead' is sold and re-sold to a number of dealerships that may have what you are looking for. I was barraged with responses, but John's stood out. It was not a cookie-cutter response - it was thoughtful and to the point. Ask for John when you stop in. More

I brought my C63 AMG in for service and Steve Murphy was my Service Advisor and Justin Carney was the Technician. They have a drive in service department. I simply drove in in my car, and I was driving ou my Service Advisor and Justin Carney was the Technician. They have a drive in service department. I simply drove in in my car, and I was driving out in a loaner within 10 min. Steve kept me informed on every step of my service. I will ONLY be dealing with Steve and Justin for both my Mercedes. I can't begin to say how impressed I was with their professionalism. I got my car back in 2 days, and Steve even texted me a picture of my car fixed and shiny. They even hand washed it for me. (I have a black car.) I went to Nanuet Mercedes to go get my car fixed, and I now have 2 new friends. Ask for Steve in service, and make sure you ask to have Justin work on your car. Especially if you have a AMG model like me. He knows his cars! Great job! Thank you Steve & Justin! You have a customer for life! More

Overall had an exceptionally great experience at MB Nanuet. From the moment I drove into the service dept for my appointment, the service attendant was friendly and responsive. The Service Director, Nanuet. From the moment I drove into the service dept for my appointment, the service attendant was friendly and responsive. The Service Director, Brian Skully, was very professional and answered all my questions. While I waited in the comfortable showroom with Wi-Fi, they kept me up to date on the progress. The owner of the store also came by to say hello and was very gracious. They also washed my car which was a very nice touch. In general, you will find the people at MB Nanuet very friendly and professional. An excellent experience. I will strongly recommend them to my friends and colleagues. More

Took my '06 SLK55 in for some engine work. Have a service contract which sometimes can be a pain but Jose Mena handled everything for me. Service was stellar much appreciated! Mike service contract which sometimes can be a pain but Jose Mena handled everything for me. Service was stellar much appreciated! Mike More

We had been a victim of Storm Sandy and needed to replace our car. We were still in shock from the devastation of our home and Adam was VERY helpful in hearing our needs and concerns. It's the caring that pu our car. We were still in shock from the devastation of our home and Adam was VERY helpful in hearing our needs and concerns. It's the caring that put us to ease and made the decision much easier. We have had a few questions since buying the car, not any concerns with the car, but other questions. Adam still gave us the caring attitude that he afforded us before we purchased the car, a pre-owned certified car. There probably are other caring car sales reps around but I doubt you'll find any better. When at the dealership we also were attended to by other employees there if they saw that we were waiting for someone like offering coffee and even taking us to the machine and walking us through the use as we were techo-challenged. All in all a very comfortable dealership! More

Great place to buy a car from. My sales consultant Adam went the extra mile to put me into a great vehicle .this is not your typical snotty dealership. Everybody, from the start of my purchase to the end w went the extra mile to put me into a great vehicle .this is not your typical snotty dealership. Everybody, from the start of my purchase to the end when I drove away treated me great. Will purchase many cars in the future from them due to their personal customer service. More

Why Choose Mercedes Benz of Nanuet you ask? You feel at home when you are at the state of the art georgeous showroom. Pleasant smiles all around! First and foremost My Mercedes Benz E-350 was turned over home when you are at the state of the art georgeous showroom. Pleasant smiles all around! First and foremost My Mercedes Benz E-350 was turned over in 2 days. Wow! Now that's serivce. The sales person Mr. Adam Sugalski was curtious & prompt on everthing he said, including the delivery of the vehicle. The car itself is beautiful and drives just as. More

Butch Fonacier, Rich Hesse & Joe Gutierrez are unbelievable. This dealership is like nothing I have ever experienced when leasing a car. There was no obstacle for them. They made the transaction o unbelievable. This dealership is like nothing I have ever experienced when leasing a car. There was no obstacle for them. They made the transaction of a trade-in, and leasing a new ML350 during a hurricane and post-disaster seem like a dream. I would recommend this dealer and all of its professionals to anyone in search of a great experience and a no nonsense approach to car buying and leasing. You will not be disappointed More