Mercedes-Benz of Music City

Smooth Process, Great People Kate Downing was wonderful to work with! So helpful throughout the complicated car buying process. Very knowledgeable. We will definitely be back for Kate Downing was wonderful to work with! So helpful throughout the complicated car buying process. Very knowledgeable. We will definitely be back for the next round! More

Emelio Valdivia is the best! The service I received in purchasing my car was outstanding. Emelio was kind enough to personally deliver my car for a very long (two hour plus) test The service I received in purchasing my car was outstanding. Emelio was kind enough to personally deliver my car for a very long (two hour plus) test drive taking the time to ensure I mastered all the features. He then assured that all of the preowned slight wear and tear was miraculously made anew looking in mint new condition. Moreover he picked me up to purchase the car mindful of the short time I had. I will buy all future cars from Emelio!!! More

Great Experience I worked with Scott Halpern at the dealership. The best buying experience I have ever had. Scott was open and worked hard to greatly simplify the buyi I worked with Scott Halpern at the dealership. The best buying experience I have ever had. Scott was open and worked hard to greatly simplify the buying experience including trading in my old car and getting reimbursed for old warranty coverages on the old car. His follow up was just as strong AFTER the sale was completed as before. His definition of full service matched mine. And Celia in finance also was terrific, efficient and mindful of my time. Great team. More

Excellent service First, it is easy to make an appointment for service online. Second, when you arrive for your appointment you are immediately met by an attendant who First, it is easy to make an appointment for service online. Second, when you arrive for your appointment you are immediately met by an attendant who finds your service advisor for you. Third, the service advisor, in my case Jeff Mullins, actually explains what the car needs in terms of maintenance and care so that it will be dependable for many miles. And, he explains things in a low-key, non pushy way that educates you without intimidating you. Yes, keeping a Mercedes properly serviced is expensive. That is not a surprise. But when you realize that service is basically only an annual event, it is much easier to justify on a value basis. I've had Lexus, Cadillac, Audi, Jaguar, and Saab vehicles (among others) with mostly good experiences with those dealers also. But, MB of MC is certainly on par with the best of the best of them. I won't take my car any place else for service. More

delightful experience This has to be the most pleasant vehicle purchase I have ever made.The level of professionalism made this purchase fun.I cannot say enough about Eliu This has to be the most pleasant vehicle purchase I have ever made.The level of professionalism made this purchase fun.I cannot say enough about Eliud Mendez,simply put he personaly is the sole reason I came to Mercedes Benz of Music City to purchase my automobile What more can. I say your dealership is fortunate to have a man like him. In fact every one we came in contact with were polite, patient &. professional. Thomas Aders More

James and Bea are awesome! They're are so pleasant! James and Bea are very professional and pleasant to work with. James takes his time and shows me everything that i wanted to see and more. James and Bea are very professional and pleasant to work with. James takes his time and shows me everything that i wanted to see and more. More

World Class Dealership!! I have purchased 6 Mercedes vehicles over the last several years to date and I am beyond pleased with the world class service of “Excellence” at Merce I have purchased 6 Mercedes vehicles over the last several years to date and I am beyond pleased with the world class service of “Excellence” at Mercedes-Benz of Music Ciry!! More

Very professional Was treated professional and special! I was there for car servicing but it was a good experience and I would go back to this dealership Was treated professional and special! I was there for car servicing but it was a good experience and I would go back to this dealership More

Mercedes of Music City service My wife has taken her Mercedes and I have taken my Mercedes to Music City Mercedes and both received outstanding customer service their service depart My wife has taken her Mercedes and I have taken my Mercedes to Music City Mercedes and both received outstanding customer service their service department is very capable and friendly. More

Great Place Overall They were really nice and took care of my serivce in a swiftly time manner. Also, while waiting on my car the accommodations in the store were amazing They were really nice and took care of my serivce in a swiftly time manner. Also, while waiting on my car the accommodations in the store were amazing. More