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Mercedes-Benz of Music City
Nashville, TN
818 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 21, 2018
Friendly Staff, Amazing Customer Service First time buyer with Mercedes-Benz of Music City. The staff were all extremely kind and friendly the moment i walked through the doors. Roman Chort First time buyer with Mercedes-Benz of Music City. The staff were all extremely kind and friendly the moment i walked through the doors. Roman Chortyk was an absolute pleasure to work with, I highly recommend you seek him out if looking for a Mercedes-Benz or one of their Pre-Owned vehicles. Will definitely return in the future. More
by Asuka G
Employees Worked With
Roman Chortyk
December 20, 2018
S 63!! Mercedes Benz of Music City - Fantastic Experience! From start to finish this was a fantastic buying experience. I would rec Edwin and Emilio Mercedes Benz of Music City - Fantastic Experience! From start to finish this was a fantastic buying experience. I would rec Edwin and Emilio to anyone buying a true luxury car! More
by MV
Employees Worked With
Emilio Valdivia, Edwin Vickery
November 11, 2018
MB Nashville Does Not Care I bought a new S560 in September from MB Nashville. Gorgeous car. By the first week of October, it was in the shop. The convertible top started to I bought a new S560 in September from MB Nashville. Gorgeous car. By the first week of October, it was in the shop. The convertible top started to raise, then froze with the boot open. The top could not be raised or lowered. After 8 days, service manager of dealer called to explain that it could not be repaired, that this was a problem with 2018 S class cabriolets. He says that production has been canceled and that MBUSA had just bought about 10-12 of the cars back. I asked about a loaner and was promised one -- three separate times by service personnel. I never got one -- apparently they know this will be a long process. Service manager advised that Mercedes wanted me in any other car ... just not an S class cabriolet. I researched and made a selection. At one point, my sales person even sent me a link to the proposed replacement car, at another Sonic-owned dealer. After a couple of weeks, I called and asked where the car was. Difficulty dealer trading for it, I was told. I called MBUSA, who denied knowing anything. Then my dealer sales person texted that MBUSA was going to buy me out, and it would be an "ordeal." MBUSA denied when I called, said they had issues with the dealer, and said they would be back in touch. Days go by before I hear back (despite a promise to call me the next day). Eventually, I am told that they are recommending a buyout, but it will be 2-4 weeks for regional "approval." Fortunately, after pitching a fit, I hear the next day that I will be bought out, but it the process will be turned over to a third party logistics firm to handle. I got all documents to them within 24 hours, and have yet to hear anything; they advised process will take up to 4 weeks. In sum, I bought a new Mercedes flagship vehicle; it was operated over about 2.5 weeks before it ceased to function; my dealer tells me it's defective and promises a new, slightly more expensive and different car, which makes me feel good (but never responds to requests for a loaner); I call MBUSA; dealer and manufacturer point fingers at each other; eventually I am promised a buyout (MBUSA never answers directly the question of whether this is a recurring defect for S class cabriolets); and I am still waiting on my money, paying insurance since I still own the car, more than 5 weeks after the car left my possession and almost four weeks to the day I was promised a new car. This has been the single worst customer experience for any product. MB Nashville did nothing to help. More
by BenzVictim
Employees Worked With
I don't recognize any of this staff.
November 06, 2018
Excellent service I have had the best customer service experience at Mercedes Benz of Music city this past weekend. I couldn't believe that the service team actually re I have had the best customer service experience at Mercedes Benz of Music city this past weekend. I couldn't believe that the service team actually responded back on a Sunday evening to one of my emails!!! Pretty darn amazing and beyond responsive. They had me scheduled for the next day, got me a loaner and took care of my car in the best possible way. If there is one reason why I would prefer MBofMC over MBofNashville, it would be customer service. I have been to MBofNashville for few services so far and it was no different from any other dealership of any other car model. MBofMC shows what a mercedes dealership is supposed to be and treats you the way you're supposed to be treated. Stanley Carmichael was my service rep and he is the nicest person ever. Not one of those dealerships who cater to a certain category of people, if you know what I mean. MBofMC would treat you like they would treat anyone else. The Service manager was there to talk to me if I had any questions and Stanley made sure I left extremely happy with my car. I would definitely mention MBofMC to any of my friends who are looking to get their car serviced (or even looking to buy a new car) given the way they treat people. And NO, they did not pay me to write this review nor did they mention anything about a review. Go try it out and you'd be thanking me for this review. More
by hunter61
Employees Worked With
Stanley Carmichael
October 26, 2018
Exceptional Customer Service Outstanding service from every team member. I am a returning customer and always feel like their first priority. This last visit Stanley was my servic Outstanding service from every team member. I am a returning customer and always feel like their first priority. This last visit Stanley was my service representative and he kept me informed and provided exceptional service. I wouldn’t go anywhere else, this is a very well run business. More
by Roxane
Employees Worked With
Stanley
October 24, 2018
Excellence is Rare! Such a wonderful buying experience! Eliud Mendez was so kind & helpful with my pruchase answering all my questions; so knowledgeable! Celia Anzalone w Such a wonderful buying experience! Eliud Mendez was so kind & helpful with my pruchase answering all my questions; so knowledgeable! Celia Anzalone was very thorough & kind! Wonderful people at Music City Mercedes! More
by conniesue
Employees Worked With
Eliud Mendez & Celia Anzalone
October 22, 2018
Superb Service I am new to Nashville and when I made my purchase I was very timid on where to take my vehicle for service and for those emergencies that may occur. I I am new to Nashville and when I made my purchase I was very timid on where to take my vehicle for service and for those emergencies that may occur. I couldn't be more satisfied walking in MBMC doors. It is always assurance coming to this dealership and being able to receive concise information with a personal advisor is outstanding! I always enter and exit feeling presidential. I can't Thank Mr. Stanley Carmichael, enough for his superb service, exceptional communication. More
by Bella
Employees Worked With
Stanley Carmichael
October 21, 2018
New Car Kate Cardin was amazing with our purchase She went out of her way for our family. Kate meet with our family to go over every detail. They run a c Kate Cardin was amazing with our purchase She went out of her way for our family. Kate meet with our family to go over every detail. They run a class act operation! More
by 123456
Employees Worked With
Kate Cardin, Edwin Vickery
October 19, 2018
AWESOME ! A 10 ! NOT ENOUGH STARS FOR HOW GREAT THEY ARE !! JUST ABSOLUTELY THE BEST NEW CAR DEALERSHIP EXPERIENCE EVER ! CAN NOT SAY ENOUGH GOOD THINGS ! THANK YOU ! THANK YOU ! THANK YOU ! NICK SABAN HAS GOT JUST ABSOLUTELY THE BEST NEW CAR DEALERSHIP EXPERIENCE EVER ! CAN NOT SAY ENOUGH GOOD THINGS ! THANK YOU ! THANK YOU ! THANK YOU ! NICK SABAN HAS GOT THIS RIGHT JUST LIKE THE ALABAMA FOOTBALL TEAM ! THANKS AGAIN ! More
by NEWTON WELCH
Employees Worked With
Beatrix Mohsenin
October 19, 2018
An out-of-the-ballpark home run experience!! This is our second purchase with Music City Mercedes..... the two most pleasant car buying experiences ever! Our sales consultant, Kate Cardin, is te This is our second purchase with Music City Mercedes..... the two most pleasant car buying experiences ever! Our sales consultant, Kate Cardin, is terrific... very knowledgeable and extremely responsive. When we arrived she had just finished helping a friend purchase a new vehicle. We would highly recommend Kate to anyone who is interested in making a vehicle purchase at Music City Mercedes. Celia Anzalone was quite thorough and organized in completing the purchase paperwork. Zach Romero in Concierge Services is so patient and willing to assist with helping you learn about and work with the various technologies on the car... ever pleasant and patient with his explanations/tutorials. Kevin Taylor in the service department is most professional, helpful and responsive to your needs. Edwin Vickery has built a great team and is very involved in the customer satisfaction experience. In a time when exceptional customer service is hard to find, one should head to Music City Mercedes!! The Larkins More
by The Supers
Employees Worked With
Kevin Taylor- Service, Celia Anzalone-Administration, Kate Cardin, Zachary Romero, Edwin Vickery
