Mercedes-Benz of Music City

Excellent Service The best service I've ever received at any dealership. I was stunned. Emily Kelly and her group were super-attentive and effective. Will definitely The best service I've ever received at any dealership. I was stunned. Emily Kelly and her group were super-attentive and effective. Will definitely return and have already referred friends. More

BEST EVER SERVICE WORK, WAITING ROOM AMENITIES, CLEANLINESS AND PERSONELL FRIENDLINESS WAS OUTSTANDING. SERVICE ADVISOR EMILY WAS SUPERB KEEPING ME ADVISED OF PROGRESS WORK, WAITING ROOM AMENITIES, CLEANLINESS AND PERSONELL FRIENDLINESS WAS OUTSTANDING. SERVICE ADVISOR EMILY WAS SUPERB KEEPING ME ADVISED OF PROGRESS ON MY MAINTENANCE INCLUDING WALKING ME TO MY CAR WHEN IT WAS COMPLETED. More

GLS450 Need a new Mercedes? Give Kate Cardin a call, she is not only knowledgeable and helpful but also a friendly outgoing person. She can help you out wit Need a new Mercedes? Give Kate Cardin a call, she is not only knowledgeable and helpful but also a friendly outgoing person. She can help you out with al aspects including setting up your smart phone which I definitely needed. More

GLS450 Emily Kelly greeted us as we entered the dealership and we started our great experience at Mercedes Benz Music City. Our experience with Michael Karle Emily Kelly greeted us as we entered the dealership and we started our great experience at Mercedes Benz Music City. Our experience with Michael Karle was very professional and enjoyable. More

Mercedes Benz of Music City Kate Cardin was our salesperson. Kate was professional, helpful, and responsive throughout our sales experience. Brian Moseman assisted us with th Kate Cardin was our salesperson. Kate was professional, helpful, and responsive throughout our sales experience. Brian Moseman assisted us with the financial/business transaction and was equally helpful to us. More

Excellent customer service!!! I spoke to Andy Curry on the phone who set my appointment up to have my drivers side airbag changed out. Andy was extremely friendly and courteous. I spoke to Andy Curry on the phone who set my appointment up to have my drivers side airbag changed out. Andy was extremely friendly and courteous. He told me they would let me use a loaner car if I needed one. When I arrived at my scheduled appointment time I was greeted by my service adviser Matthew Stewart. Matthew told me it would take about an hour to repair my vehicle and showed me to the customer waiting area. He was very personable and also very knowledgeable. He made me feel that we were important to the dealership and they were there to help us. True to his word the vehicle was ready, washed, and back to me in about an hour and 15 minutes. I was ready to leave and I told Matthew that i needed a new set of wipers. He escorted me to the counter and told the tech what I needed. I paid for the items and before I got to my vehicle Matt had already replaced my old wipers. This was my first visit to Mercedes Benz of Music City but I will be back. In today's climate of customer service and the lack there of in most places. Mercedes has truly found the secret of pleasing the customer and putting them first. Great job Andy and Matt, you are two examples of what every retailer needs. You have made a new Mercedes Benz owner very happy. More

Excellent experience ! The service I received at this dealership and from my service adviser, Matt Stewart, when I had to bring my vehicle for unexpected repairs, was fast, The service I received at this dealership and from my service adviser, Matt Stewart, when I had to bring my vehicle for unexpected repairs, was fast, friendly, knowledgeable and commendable. I will gladly recommend Mercedes-Benz of Music City and stay a loyal Mercedes customer ! More

Great Service at Mercedes Benz of Music City "I purchased my E350 at another dealer before your dealership opened in Nashville. I have always felt welcomed at Mercedes-Benz of Music City, leading "I purchased my E350 at another dealer before your dealership opened in Nashville. I have always felt welcomed at Mercedes-Benz of Music City, leading to a great experience. Matt Stewart, my service advisor, truly understands that anticipation is the greatest customer service as he (and everyone there) was proactive in getting me ready to drive away. Appreciate the car wash, too." More

Service Maintenance Review I recently brought my E Class Mercedes in for its scheduled service maintenance at Mercedes Benz of Music City. My Service Advisor, Jeff Mullins was I recently brought my E Class Mercedes in for its scheduled service maintenance at Mercedes Benz of Music City. My Service Advisor, Jeff Mullins was professional and friendly, and when I came in he had my cost estimate already prepared for me. The loaner I requested was quickly brought to me and I was on my way. The service performed was excellent as always, and I was able to pick up my car as scheduled. Overall an excellent experience. More

Try Mercedes Benz of Music City After having previously traded with a competing MB dealership, we decided to try MB of Music City. We found their personnel to be extremely welcoming, After having previously traded with a competing MB dealership, we decided to try MB of Music City. We found their personnel to be extremely welcoming, their inventory to be exceptional and their dealership to be outstanding. Our sales person was not high pressure and worked very hard to handle our negotiations in a very professional manner. He , and the Sales Manager, went out of their way to close the deal. We would recommend them and MB of Music City to anyone considering a new vehicle purchase. More