Mercedes-Benz of Music City

Outstanding customer Service I took my MB here for Service on 3/12/2020. Lori had me checked in quickly, and Ryan had a loaner for me in short order. When I returned in two hour I took my MB here for Service on 3/12/2020. Lori had me checked in quickly, and Ryan had a loaner for me in short order. When I returned in two hours my car was ready, washed, and Lori had my paperwork completed in just a few minutes. My sales Consultant Bea Mohsenin spent an additional hour with me helping to explain how the many systems of the car work. Thank you Bea. This Dealer is by far the most customer Focused Dealership I have ever dealt with. More

Went in for a recall. Matt Stewart was proactive in letting me know I needed new brakes. Facility is beautiful and service is top notch. In the spirit of continuous improvement, I wish the service adv letting me know I needed new brakes. Facility is beautiful and service is top notch. In the spirit of continuous improvement, I wish the service advisor let me know that they were offering a special on their services. I don't have any problems with the pricing, I think the price is fair for a Dealership, however, I wouldn't have mind saving a couple hundred dollars either. More

We have owned Mercedes automobiles for almost four decades, in four different cities, and by far the best service experience we have ever encountered is at Mercedes Benz of Music City. The staff is i decades, in four different cities, and by far the best service experience we have ever encountered is at Mercedes Benz of Music City. The staff is intelligent, well trained, communicate at a high level, and provide excellent results. I can share that we drive past another MB dealer to get to Mercedes Benz of Music City, but the drive is well worth it. More

Sales and sales service was fantastic!! This dealership, working with Mercedes Benz, worked with us to get us our C-class. First class facilities, great selection of vehicles, very well cle This dealership, working with Mercedes Benz, worked with us to get us our C-class. First class facilities, great selection of vehicles, very well cleaned and prepared for sales. Service with the sales and support staff was phenomenal. More

Service experience-the best! Had my car in for two service advisories. I was seen promptly by my service advisor, Jeff Mullins, who had me written up and on to the shuttle in no t Had my car in for two service advisories. I was seen promptly by my service advisor, Jeff Mullins, who had me written up and on to the shuttle in no time at all. They got me to my workplace early! The car was ready much earlier than promised. I was picked up by a courtesy car and my car was ready for me when I got there. I am very satisfies with the service here. Everyone strives to be their best and provide a pleasant owner experience. I will be back for my 40,000 mile service for sure. More

MB of Music City Bea is the best and always goes above and beyond! We live in another state and still rely on Be a to do us right! Bea is the best and always goes above and beyond! We live in another state and still rely on Be a to do us right! More

Check engine light coming on dashboard problem solved changed a new battery my car started excellent, I would like to say thank you to Mr. Jeff Mullins service advisor. changed a new battery my car started excellent, I would like to say thank you to Mr. Jeff Mullins service advisor. More

Great Service at Mercedes-Benz of Music City I recently had my spark plugs changed at this dealer on my 2014 CLA 250. Lori Garrett did an excellent job taking care of me. She set up a ride to the I recently had my spark plugs changed at this dealer on my 2014 CLA 250. Lori Garrett did an excellent job taking care of me. She set up a ride to the airport and had my car in valet parking when I returned from from my trip to DC. She texted me the claim ticket and I was able to pick up my vehicle at the airport the evening of my return flight. They even provided a free car wash! More

A truely first rate experience from negotiation to financing. BEA made the experience no hassle. She was on top of every detail. I am from Baltimore, Md and will be back again. Thank you Bea. financing. BEA made the experience no hassle. She was on top of every detail. I am from Baltimore, Md and will be back again. Thank you Bea. More

Excellent Service Brent Reed went above and beyond to squeeze me in same day as my check engine light came on. We also was able to secure a loaner for me. MBOMC is ha Brent Reed went above and beyond to squeeze me in same day as my check engine light came on. We also was able to secure a loaner for me. MBOMC is hands down the best dealership to work with. More