Mercedes-Benz of Music City

Scott Halpern —Let’s start by saying I just made a call about an suv for my daughter and he literally sat in the vehicle with me on the phone going in full detail about it and sending multiple pics and vid about an suv for my daughter and he literally sat in the vehicle with me on the phone going in full detail about it and sending multiple pics and videos making sure we didn’t drive 3 hrs to be shocked or dissatisfied with what I saw when we arrived. He went above and beyond to make sure it was on the showroom floor with a bow on it when we arrived . Total professional and the dealership was flawless as you should expect from Mercedes’. It doesn’t matter if you purchase a 70 thousand dollar vehicle or a 270 thousand dollar vehicle you always are treated like royalty. Again Thanks for a smooth and easy purchase Scott Halpern and we will be back . More

I purchased 11 Mercedes Benz from multiple dealerships in 3 states for last 12 years and owe 4 MB at this time. Special ordered 2.GL 450. What happen in Mercedes Benz of Music City is unbelievable and una 3 states for last 12 years and owe 4 MB at this time. Special ordered 2.GL 450. What happen in Mercedes Benz of Music City is unbelievable and unacceptable. It is shame for entire Mercedes Benz USA corporation. I completely understand that shortage of cars are exists at this time. So sales people do not have to run anymore to say "hello" to the customers on the lot. Never before in any business or establishment I was treated as terrible, as it was done by both the manager and sells person (Scott Halpern). Scott Halpern ordered car for me. I took 4 month! and I received wrong one. 6 seats instead of 7 seats I ordered. Do you think they immediately ordered correct one with apologies? Think twice! They sold this car immediately and refused to order correct one. Believe It or Not, the manager talked to Scott Halpern and then informed me that this dealer ship will not order new car for me for regular price, but wanted more money then on the sticker "because nobody sell cars at sticker any more" Do not use Mercedes-Benz of Music City and do not purchase cars or order cars from Mercedes-Benz of Music City. I and my family and friends will not. Hope this review will help all Mercedes Benz customers. More

I’ve heard of instances in which salesmen were sexist towards female customers but didn’t actually think it was a thing. Scott at music city showed me it’s a thing and unfortunately I had to witness it towards female customers but didn’t actually think it was a thing. Scott at music city showed me it’s a thing and unfortunately I had to witness it happen to my wife. He made her get out of the car because he didn’t trust her parking the vehicle she test drove. xxx? She only asked him how the self Park feature worked. I would bet every dollar I had he would never do that to me. We were ready to purchase today and made a second trip from an hour away to do so. Very disheartening and an eye opener for me. There is no salvaging doing business here. More