Mercedes-Benz of Morristown - Service Center

Came in for an electric problem. Was updated promptly and politely. A professional and friendly staff who make you feel like you are thé only customer. politely. A professional and friendly staff who make you feel like you are thé only customer. More

My 2018 GLS suddenly developed creaking/popping sound when backing up, driving in low speed, and especially when hitting a bump. I took my car to Morristown Mercedes Benz service shop for checkup. when backing up, driving in low speed, and especially when hitting a bump. I took my car to Morristown Mercedes Benz service shop for checkup. The advisor, Ed Salwan, personally test drove the SUV and identified the sound came from door seals. The shop applied lubricant around the door seals. However, it lessened the creaking sound but not by much. I called Ed the next day and he quickly arranged an appointment with shop foreman, John Kominiak, for me. John test drove the SUV and also pointed out the door/window seals were the root causes of the creaking sound. He promised the issue would be resolved. The SUV was in shop for 4 days and when done, John personally verified the issue was fixed. Ed had kept me updated of the status during the repair period. I believe both Ed and John have done an excellent job in helping customers and show true professionalism. The Mercedes Benz of Morristown service shop is clean and well organized. The parking garage and rental car staff are also very friendly and provides great services. I would definitely recommend to have the car maintenance and repair be performed by this shop. More

Excellent professional overall service, prompt scheduling of appointments, comprehensive review of potential problems and estimated of expected time and costs of fixing them. Recommended further Maintenance of appointments, comprehensive review of potential problems and estimated of expected time and costs of fixing them. Recommended further Maintenance based on current assessment of the car. More

Morristown Mercedes-Benz service dept is the best. Sales dept is a different story. Paul Singh is courteous and helpful. He and Troy always take care of me. Thank you. dept is a different story. Paul Singh is courteous and helpful. He and Troy always take care of me. Thank you. More

Always very efficient and premier service. Knowledgeable and friendly staff. Comfortable waiting lounge with large socially distant seating area. Good experience every time. Thank you and friendly staff. Comfortable waiting lounge with large socially distant seating area. Good experience every time. Thank you More

Alex Marshall and the entire team at MB of Morristown did an outstanding job servicing my MB. My vehicle was picked up, I was kept informed by Alex , and my vehicle was returned to me once service was comple an outstanding job servicing my MB. My vehicle was picked up, I was kept informed by Alex , and my vehicle was returned to me once service was completed. More

I have had Mercedes cars for over 25 years and have always had excellent service from this dealership all the way down. My service adviser is awesome always had excellent service from this dealership all the way down. My service adviser is awesome More

Great service always! Willie Caldwell over the years have proven himself as professional. Courteous and will bend over backwards for the client. He's awesome to work it. proven himself as professional. Courteous and will bend over backwards for the client. He's awesome to work it. More

The service department is why I keep buying Mercedes. I can always count on them to be there for me and my family. It’s been over 20 years and I am very happy with the group that provides excellent service can always count on them to be there for me and my family. It’s been over 20 years and I am very happy with the group that provides excellent services for all our vehicles. We especially appreciate Alex Marshal, always there for us!! More

Willie Caldwell is the best Service Manager we’ve ever worked with! Always satisfied and confident that the right work is getting done and done right. worked with! Always satisfied and confident that the right work is getting done and done right. More