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Mercedes-Benz of Morristown - Service Center
Morristown, NJ
300 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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300 Reviews of Mercedes-Benz of Morristown - Service Center
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January 04, 2023
As usual, the professional and courteous service, prompt scheduling of the service appointment, ‘real time’ informing of the service status, and timely completion of the service! scheduling of the service appointment, ‘real time’ informing of the service status, and timely completion of the service! More
by smikulski
Employees Worked With
Julio Pereira!
November 26, 2022
They take of the issues with your vehicle unlike Mercedes of Newton. Very professional establishment. of Newton. Very professional establishment. More
by GoToMorristownStayAwayFromNewton
November 10, 2022
Herman Díaz is the most Professional and effective Service Manager of any dealerships I have dealt with and that is a long list. Service Manager of any dealerships I have dealt with and that is a long list. More
by rfledon
September 03, 2022
Willie Caldwell is the absolute best service contact we have ever dealt with. He is fully committed to doing an exceptional job every time we need to service our cars. He has our loyalty. have ever dealt with. He is fully committed to doing an exceptional job every time we need to service our cars. He has our loyalty. More
by mhealy
Employees Worked With
August 10, 2022
I had a good experience when I had an oil change performed. The service manager was Paul Singh. Then about 2 months ago I had a dead battery that needed to be replaced. The service manager was Edwar performed. The service manager was Paul Singh. Then about 2 months ago I had a dead battery that needed to be replaced. The service manager was Edward Salwan was less than satisfactory. After the battery was replaced, and there were extra charges that I had not expected, I asked about the cost of a B service on my vehicle which would be due in a few months. He told me the cost would be about $1300. I think that this was incorrect. Other dealerships in the area indicated it would vary between $550 and $750. I subsequently received a response advising me that the cost at Morristown was $900. seems that I should have gotten a correct answer from the service advisor. More
by rgoldsmith
July 21, 2022
My experience with Morristown Mercedes was phenomenal. I went to them after having a problem with another MB dealer in the area which had me there 3 times without fixing the problem and several hundred do I went to them after having a problem with another MB dealer in the area which had me there 3 times without fixing the problem and several hundred dollars later. They wanted me back a fourth time and wanted to charge another diagnostic fee. I asked for the manager and he never called me back. I went to MB of Morristown and worked with Troy Pais (service rep) and Service Manager, Herman Diaz. They repaired my vehicle within a day and replaced a faulty aftermarket part that the other dealer put in. THEY DID NIT CHARGE ME DESPITE THEIR COSTS FOR LABOR AND PARTS. Herman apologized for the issue with the other dealer and asked that we not lose faith in MB. What a great experience. Sent from my iPhone More
by lkestecher
Employees Worked With
Troy Pais and Herman Diaz
