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Mercedes-Benz of Morristown - Service Center
Morristown, NJ
295 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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295 Reviews of Mercedes-Benz of Morristown - Service Center
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September 03, 2022
Willie Caldwell is the absolute best service contact we have ever dealt with. He is fully committed to doing an exceptional job every time we need to service our cars. He has our loyalty. have ever dealt with. He is fully committed to doing an exceptional job every time we need to service our cars. He has our loyalty. More
by mhealy
Employees Worked With
August 10, 2022
I had a good experience when I had an oil change performed. The service manager was Paul Singh. Then about 2 months ago I had a dead battery that needed to be replaced. The service manager was Edwar performed. The service manager was Paul Singh. Then about 2 months ago I had a dead battery that needed to be replaced. The service manager was Edward Salwan was less than satisfactory. After the battery was replaced, and there were extra charges that I had not expected, I asked about the cost of a B service on my vehicle which would be due in a few months. He told me the cost would be about $1300. I think that this was incorrect. Other dealerships in the area indicated it would vary between $550 and $750. I subsequently received a response advising me that the cost at Morristown was $900. seems that I should have gotten a correct answer from the service advisor. More
by rgoldsmith
July 21, 2022
My experience with Morristown Mercedes was phenomenal. I went to them after having a problem with another MB dealer in the area which had me there 3 times without fixing the problem and several hundred do I went to them after having a problem with another MB dealer in the area which had me there 3 times without fixing the problem and several hundred dollars later. They wanted me back a fourth time and wanted to charge another diagnostic fee. I asked for the manager and he never called me back. I went to MB of Morristown and worked with Troy Pais (service rep) and Service Manager, Herman Diaz. They repaired my vehicle within a day and replaced a faulty aftermarket part that the other dealer put in. THEY DID NIT CHARGE ME DESPITE THEIR COSTS FOR LABOR AND PARTS. Herman apologized for the issue with the other dealer and asked that we not lose faith in MB. What a great experience. Sent from my iPhone More
by lkestecher
Employees Worked With
Troy Pais and Herman Diaz
July 09, 2022
Paul Singh and team very Accommodating excellent service would Highly recommend for service Morristown Mercedes would Highly recommend for service Morristown Mercedes More
by suzannehandrinos
June 17, 2022
As always, Alex Marshall and his team at MB of MT took great care of my wife’s SLK. They picked the car up at my home, Alex kept me informed throughout the repair process, and notified me as soon as it wa great care of my wife’s SLK. They picked the car up at my home, Alex kept me informed throughout the repair process, and notified me as soon as it was ready. I would also like to mention that when I went to pick up my wife’s SLK, Tracy at the cashier was a breath of fresh air, she was polite, courteous & friendly. More
by Frank Sanchez
Employees Worked With
Alex Marshall
June 16, 2022
Worst dealership experience in years. I believe they damaged my car - they cannot provide proof that they did not do so despite claiming evidence that they did not do it. They also I believe they damaged my car - they cannot provide proof that they did not do so despite claiming evidence that they did not do it. They also did not perform the work on the work order as described. I asked for proof and documentation to support their claims plus the name and contact information of the manager. They did not respond - only to a social media post. I disputed the charge on my credit card and now they are sending me bills and threatening finance charges. No thank you - I will not pay you for damaging my car and not performing the actions listed on the service order. I did not enjoy watching the "quick service" crew wiping down cars with dirty rags. More
by tripitz
Employees Worked With
